Johnny Was

On 1/24 I ordered 3 items. I received 2 of the 3 items and 1 wrong item. On Dec 7 I called Johnny Was because the wrong item sent to me was $89 vs $248 for the item I purchased. The call was ridiculous. It took 30 mins for the customer service person, Allison, to comprehend the issue. She asked me to send her a picture of the item with the tag. I responded to her email with the image on Dec 8. On Dec 11, I had not received a response. I wrote them again and complained about not receiving a response. Then they write me and say sorry for the delay, but the claim is under review. Then I receive an email with the FED-X return label. I pack it up and mail it back immediately at a FED-X office. It is now Jan 2 and I have not recieved any information regarding my claim. And Allison promised me that once they had tracking info on the return, they would immediately ship out the original item ordered. So much for getting my item. I am now disputing the charge on my credit card. I will no longer shop at Johnny Was. I am done.

It is just BRANDING! The quality and texture of the materials are the cheapest on earth--made in China, nothing against it but their prices do not match their products. Never again!

I have been a loyal customer for over 14 years. What is happening to the quality of the materials?! I have several silk dresses like the original Patch work silk dress with slip, the Georgette Silk maxi with silk slip, and many many more.
Lately, everything I am ordering online that is coming to me in the mail is complete garbage… polyester. I hate polyester.
This was the purpose of me being a loyal Johnny was Customer. I could get flattering cuts with lovely prints to take on vacation that I knew were high-quality material. I'm sorry, but polyester makes you look cheap and I absolutely hate most of the fabrics that have it in them.
I'll be returning my last couple of orders and I don't think I'll be ordering anything else from Johnny was again. I don't know what happened to this corporation but it is gone down the low road. I only travel on the high road.

I purchased JW cropped white jeans 6/2023 at the Princeton NJ location, loved the jeans! I washed them and the leather label on the waistband ran. I took them back to Princeton and the associate said at least you can't see it. I called the JW service line pretty must the same answer. I re-washed the, same results, JW products for the price are not quality.

I have bought Johnny Was clothes for some years online (I don't live in the USA) and generally like the fabrics and style of clothing. However, I recently made a purchase using my credit card. When I checked my bank account, a second credit card charge had been made without my authorisation. After weeks of emails to Customer Support, I realised that they had no intention of addressing this issue. They simply don't care about their customers. I refuse to purchase anything from this company and warn any potential purchaser about the possibility that their personal credit card information may be abused.

This billion dollar company of luxury clothes has just been exposed for ripping off the artist Kitty McCall (this happens a month after Black History Month and on International Women's Day!) and her designs. They have introduced their spring collection of clothing that features HER copywritten artwork, which they have not paid for or licensed! She cannot get the company to respond and likely doesn't have the resources or deep pockets for lawyers to protect her designs. SHAME on them for this!

Beware of doing business with this company. I ordered an expensive dress and it never arrived. After sending multiple emails and leaving multiple messages with their customer service department (no one answers the phone), I finally received a response. The company will accept no responsibility for the lost package leaving me out $255 with no recourse. USPS says the sender must file the missing package claim.

For a company that sells such expensive clothing, they provide zero customer service and treat their customers horribly.

Have dealt with hundreds of company's but Johnny Was is in a class by itself: beyond awful. Not even deserving of one star. Their returns/customer service department has empty recordings that promise to get back to you in 24 hours but never come. Actually a scam of a company that should be out of business. Do NOT order from these crooks!

I bought this bag and within 3 weeks the straw at bottom started to break(see pics). Customer service will not answer phone calls or respond to my email with pictures attached. The store would not take damaged poor quality bag back. Proof of purchase is my order #*******.

Their website is 3rd grade, I still can't log into my account. They do not have a customer service team, they have more people on the ordering products team. Johnny was makes over 2.5 million dollars this last year and this is all they can do. They need to be educated more, my shirt ripped within the first day of wearing it. Terrible product

Loved Johnny Was when I lived in California, unfortunately we moved to Florida 3 years ago, quality and styles are not the same you can tell management has changed, no comparison from the original Johnny Was (too bad) looks like most things are going from bad to worse.

I have MANY Johnny Was tops and my size varies from Extra Small to Large. I recently bought a Medium because it was recommended on the site to.size down. When it came, it was too small. JW would.not send a return label.because it was marked down in a sale. I have never experienced this rigidity and refusal to give store credit. I am done with this brand!

I used to love their designs. They are awful since the company was sold. The embroidery designs are very juvenile. Ugly material. The prices are so much higher and sizes are huge. What happened to the sophistication? I am done with this brand. So sorry the old owners had much better taste

Ordered a $200 bathing suit from JW website; tried it on, looked awful on me, so I returned it a day after receiving. All tags were attached, as well as the liner inside. After 3 weeks I get an email stating they're sorry but they can't refund my item because it didn't meet their "conditions"? Was not a final sale item, bought directly from them. Can't even get a human being on the phone. They have an hour to call back before I open a dispute with my credit card company. Completely shady behavior from what is supposed to be a reputable business. Never again!

Don't place an order... you wont get it! In the last few months i have placed 4 orders, 3 items were cancelled which were later on sale again in their website, no one is available to help on line or by phone, even though they say "contact us", and i am still waiting on three orders. Apologies due to Coronavirus don't work when other orders at different (Other) companies are filled. Sorry - we are all in this together. If you cannot deliver stay out of the game. Its not fair to jerk your paying customers around. I do not live in the states and gave you guys a
Month so I could get my things brought to me. FAIL... HORRIBLE CUSTOMER SERVICE!

I have never experienced such bad customer service from a "known" brand. This is embarrassing (for them). I placed an order and paid the $34.95 for overnight shipping. Only two (of over a dozen items) arriveD over night). The remainder are arriving snail mail. Problem - I ordered overnight as I will not be at that address for another month after three days of ordering them. Tried to contact customer service. What a sham! Automated voice telling you wait time is 3 minutes then after about 6 minutes an abrupt f you message and they hang up on you. How does this company survive? Still trying to figure out how to have someone pick an return these items. Unbelievably bad experience.

Ordered silk masks for $40 (a 5 pack), knowing I'm spending the extra money for the silk material. Only 2 of the 5 masks, were in fact, silk. My cousin ordered the random mask 5 pack and still got 2 silk masks out of the 5 for $25. I've attempted contacting Johnny Was through email to absolutely no response. Utter BS. I adore their product but they're honestly not worth it with the way they treat their customers.

I placed an order for multiple items. The quality was and appearance was very good and attractive. But I needed to return the boots as they didn't fit. I was informed that the boots were non-returnable. That information was not available when viewing the item. And it's difficult. To find a good fit with shoes/boots. I never considered that they would be non-returnable. Upon reading the small print in the return area it does indicate that items that are 50% of the original cost are nonrefundable. Just surprised and disappointed that an item like bootswould be nonrefundable. It is my fault for not reading all the fine print. Will not order from them again.

I have been trying to get an even exchange, smaller size top for 2 months. They dont return calls, the emails to customer care go unnoticed. The few live people I've spoke to always say they cant do the exchange. I've long ago sent back the top, at my expense, with all proper info in the box. This company should stop advertising until it can straighten out their issues. The clothes are nice, but not worth the aggravation. This is not my first time dealing with them, and I should have learned my lesson.

They keep you on hold for 3 minutes and then hang up on you! Junk company Doesn't give a
S____t about it's customers. Maybe hire more Customer Service phone people. Ya think

I am an experienced on-line shopper. I mainly keep what I buy, but sometimes make a return. I am experienced at it. This company fails to honor its own return policy. I purchased one of their expensive T-shirts which is eligible for return and which I just received 2 days ago. The website will not allow me to return the item and their customer support just gave me the run-around (saying I had to buy something else) and cut off my questions. I WILL NEVER PURCHASE FROM THIS COMPANY AGAIN AND IT IS THEIR LOSS.

The arm pit is choking me. Even on Sale, this pretty shirt is NOT WORTH IT. And the sleeves are too long. Size L. Me 62 inches tall, Size L, weight 160 lbs. Purchased on Poshmark@ mehran.

I bought a dress from them that I love.
Based on the measurements posted on their site I bought an other one. It turned out it was much shorter then described and I needed to return it.
I called customer service and asked them to waive the return shipping fee as their website description was inaccurate.
They refused. They also refused a request to speak to a supervisor. They send me to their damages department -and they refused as well.
Very unprofessional, unkind and customer service in the name only.
K. L.