I was formally a very good customer and in this case I purchased 5 items on line from Johnny Was. One dress I received was totally see through and did not look like the picture on the website. Yes, it was on sale (at over $200 still not cheap) and was non returnable but I contacted Customer service to see if I could exchange it for something I could wear. I explained that the dress looked nothing like the one on their website. They asked for pictures of the dress which I sent immediately. They assured me that they were expediting my ticket (?). I called several times and was told I would receive a call back later that day which did not happen. The next time I called, same thing. After two weeks and no resolution I emailed and I was told to "cover up or you need to wear a tank dress or you can wear a white tank top and leggings underneath it. Or instead of layering a shirt on top of the dress, go the opposite route and layer it underneath. Make sure it's a tad longer (hitting the tops of your thighs) so you don't have to worry about the underwear situation.". That is ridiculous since I bought the dress to wear in Arizona and Hawaii. That is probably the worst case of customer service ever! So for not exchanging (not refunding) they have lost a good customer. I will never purchase Johnny Was from them or any store.

They keep you on hold for 3 minutes and then hang up on you! Junk company Doesn't give a
S____t about it's customers. Maybe hire more Customer Service phone people. Ya think

I am absolutely shocked that this company is still functioning, they have the most appalling customer service I have ever experienced and don't care about correcting their mistakes! Buyer Beware. I called their CS dept to advise that I was relocating country and wanted to upgrade my shipping, not cancel just upgrade, they said this was impossible so just cancelled the order without consulting me. So by the time I found out and went to repurchase the item it had sold out. If your running a prestigious company in LA surely if you really wanted to provide good customer service you'd call the customer cancel the order and re-order the items using expedited shipping, it's not hard. So after this disaster I got a sorry that's it, no what can we do to rectify our mistake. I then thought I'd give them a second chance as still needed a dress for party as I had my other order cancelled! I ordered another 3 items. I then received an email a week later advising that 2 items were out of stock. (Why offer these items on your website if they are no longer available) I asked them to cancel the whole order, as I'm pretty frustrated at this point. Then to my surprise I received an email 3 weeks later, saying that 1 item in my order had shipped my credit card was also charged. I have now gone to my credit card issuer to deal with these clowns to ask for a full refund. I Will never purchase through them again, time wasters causing you additional admin you just don't need. Also don't buy there masks the elastic breaks after a few washes.

I love Johnny was styles but find the quality does not make the cut, especially silk items which tend to not hold up even when washed by hand. Overpriced!

Abby was really pleasant and helpful, a good resource to Johnny Was. Nice store in Palm Springs. I will most defenitve recommend the store.

JW FINAL SALE ITEMS, NOT RETURNABLE? I just received the 2 items I purchased for the end of summer sale, which also are not returnable! Well the problem with this is that the items were labeled with the wrong size on them so they do not FIT, NOT EVEN CLOSE! I WEAR AND ORDERED XL, the size says XL but measures a SIZE L. This is the second time I have been SCREWED by JW. I think they know the sizing is off and try to PASS THE ITEMS OFF on unknowing customers who are then unable to return the items. Oh NO, I got stuck once with an unwearable item but NOT 2X. This time I packed it up shipped it back and if they dont REFUND I will call my credit card. And I will be DARN PICKY buying from them in the future! BEWARE SUMER SALE ITEMS LABELED W/WRONG SIZE at least 2 times for me so how many pieces of the clothes are LABELED WRONG JW?

I was on their site this morning and tried to purchase some items at 40% additional off. I go to pay and it just spun and spun.
I got out and went back on this time in line to get on their site, only to have made my purchase and entering the code EXTRA40, ONLY TO HAVE IT CHARGE ME THE FULL AMOUNT OF THE ITEM. IF YOU TRY TO CALL CUSTOMER SERVICE THEY WILL EITHER DUMP YOUR CALL AFTER YOUVE HELD FOR A HALF HOUR OR IT GOES TO VM. IN MY PRIOR EXPERIENCE THEY NEVER RETURN YOUR CALL. SO PISSED. FOOL ME ONCE SHAME ON YOU FOOL ME TWICE SHAME ON ME!

All white models, Not the women in America I know and admire.
Why do they all look alike. How superficial. Take my name off your catalogue list.

I'm in love with a dress and skirt I can't find anywhere now. Not worth $500 though. Material is not that great to be priced that high.

Update: Super slow return processing! I contacted the company to ask about my return, which tracking showed had been delivered five days before. The response was this: "Please allow 2-3 weeks from the return shipped date for your account to be credited. Depending on your bank, it may take 1-2 billing cycles for the credit to appear on your statement." Two to three weeks to process a return? Never buying from these people again!

Johnny Was is one of those companies that makes you pay for return postage. They sent me an item of clothing that was defective a quilted piece with broken threads in a prominent place. So I emailed them and asked for a return label. Usually when a customer receives a damaged or defective item, a business will send out a prepaid return label when that is requested. But what does JohnnyWas.com do? They demand photos to prove that the customer isn't lying:

"Please attach photos of the damaged item to this email. Once we receive your photos of the damaged item, a prepaid shipping label will be sent to the email address we have on file."

Really? I understand when companies do that for things damaged or broken in shipping, since they may have a claim they need to document and they need to instruct their warehouse employees on how to pack shipments. But for defective clothing, which was packed and shipped in that condition? It's insulting. It doesn't matter whether this request for photos is based in mistrust (I assume it is) or whether they want a record of the flaws for their quality control department (they can take their own photos when the item is returned, so I'm not buying that excuse). I won't be shopping here again.

I received the Jonny Was coat today. I looks great, even better than I expected. Also I like the packaging, it so tasteful and beautiful! Thank you!

I bought the Nimue Sweater Duster at a Boutique in Lake Tahoe I was so excited to wear this statement piece. Unfortunately it literally started unraveling after 1wear. When I reached out to Johnny Was with my problem I expected them to stand behind their (very $$$$) merchandise and provide me with a solution, replacement, or credit for future. They told me to get lost and go back to the store where I purchased "that that store would probably return the product to them anyway. I had proof of purchase tags and photos. Buyer beware of a brand that does not stand behind their products!

Photos attached this was my description to JW:
I purchased the Nimbue sweater duster this fall at xxxxxx boutique.
The sleeve happened after first wear I sew so I tied off the loose thread, chalked it up to a minor defect, and went on…after the 2nd wear I started to notice loose embroidery threads popping up. By 3rd/4th wear I noticed the pilling on the sleeve. Now 2 months in and 10 wears and the defects have spread like wildfire. Now it is to the point that I am embarrassed to wear what should have been a coveted item in my wardrobe.

The item has not been washed or dry cleaned
I recognize the fragile nature of a fine embroidery, therefore this piece has been handled with extreme care
I even take the item off when eating or drinking
I have not cut any of the loose threads
The item was purchased in the correct size so there has been no chafing, rubbing, etc…
The item has not caught on anything to cause this, not that would really make a difference because the unraveling of embroidery is happening all over the sweater.

Very very expensive. Unfortunately the clothes I ordered were made in China. As a result I ordered extra large

Oh, and do not believe that you are getting a 20% discount when you sign up for emails because the code does not work IT IS A FRAUD!