I have been ordering from the Johnny Was website for over a year. I absolutely love their clothes. I have had to return I think three items due to me not reading fully the measurements on each piece. I returned them as instructed and received a credit within a week of my return. I have no idea what all these negative comments are about. Now, I only order from their website so I can't give an opinion on a third-party distributor. I gave everyone in my family, the females, a Johnny Was item for this past Xmas and everyone loved it. I will continue to buy this brand. I just wanted to throw out my two cents and give a positive review because this is the way I feel. I'm sorry others are having issues.

I bought the Nimue Sweater Duster at a Boutique in Lake Tahoe I was so excited to wear this statement piece. Unfortunately it literally started unraveling after 1wear. When I reached out to Johnny Was with my problem I expected them to stand behind their (very $$$$) merchandise and provide me with a solution, replacement, or credit for future. They told me to get lost and go back to the store where I purchased "that that store would probably return the product to them anyway. I had proof of purchase tags and photos. Buyer beware of a brand that does not stand behind their products!

Photos attached this was my description to JW:
I purchased the Nimbue sweater duster this fall at xxxxxx boutique.
The sleeve happened after first wear I sew so I tied off the loose thread, chalked it up to a minor defect, and went on…after the 2nd wear I started to notice loose embroidery threads popping up. By 3rd/4th wear I noticed the pilling on the sleeve. Now 2 months in and 10 wears and the defects have spread like wildfire. Now it is to the point that I am embarrassed to wear what should have been a coveted item in my wardrobe.

The item has not been washed or dry cleaned
I recognize the fragile nature of a fine embroidery, therefore this piece has been handled with extreme care
I even take the item off when eating or drinking
I have not cut any of the loose threads
The item was purchased in the correct size so there has been no chafing, rubbing, etc…
The item has not caught on anything to cause this, not that would really make a difference because the unraveling of embroidery is happening all over the sweater.

I was formally a very good customer and in this case I purchased 5 items on line from Johnny Was. One dress I received was totally see through and did not look like the picture on the website. Yes, it was on sale (at over $200 still not cheap) and was non returnable but I contacted Customer service to see if I could exchange it for something I could wear. I explained that the dress looked nothing like the one on their website. They asked for pictures of the dress which I sent immediately. They assured me that they were expediting my ticket (?). I called several times and was told I would receive a call back later that day which did not happen. The next time I called, same thing. After two weeks and no resolution I emailed and I was told to "cover up or you need to wear a tank dress or you can wear a white tank top and leggings underneath it. Or instead of layering a shirt on top of the dress, go the opposite route and layer it underneath. Make sure it's a tad longer (hitting the tops of your thighs) so you don't have to worry about the underwear situation.". That is ridiculous since I bought the dress to wear in Arizona and Hawaii. That is probably the worst case of customer service ever! So for not exchanging (not refunding) they have lost a good customer. I will never purchase Johnny Was from them or any store.

JW FINAL SALE ITEMS, NOT RETURNABLE? I just received the 2 items I purchased for the end of summer sale, which also are not returnable! Well the problem with this is that the items were labeled with the wrong size on them so they do not FIT, NOT EVEN CLOSE! I WEAR AND ORDERED XL, the size says XL but measures a SIZE L. This is the second time I have been SCREWED by JW. I think they know the sizing is off and try to PASS THE ITEMS OFF on unknowing customers who are then unable to return the items. Oh NO, I got stuck once with an unwearable item but NOT 2X. This time I packed it up shipped it back and if they dont REFUND I will call my credit card. And I will be DARN PICKY buying from them in the future! BEWARE SUMER SALE ITEMS LABELED W/WRONG SIZE at least 2 times for me so how many pieces of the clothes are LABELED WRONG JW?

I have never experienced such bad customer service from a "known" brand. This is embarrassing (for them). I placed an order and paid the $34.95 for overnight shipping. Only two (of over a dozen items) arriveD over night). The remainder are arriving snail mail. Problem - I ordered overnight as I will not be at that address for another month after three days of ordering them. Tried to contact customer service. What a sham! Automated voice telling you wait time is 3 minutes then after about 6 minutes an abrupt f you message and they hang up on you. How does this company survive? Still trying to figure out how to have someone pick an return these items. Unbelievably bad experience.

I have ordered a number of tops from the Johnny Was website and the items were shipped and received promptly. I love everything I've purchased, they are excellent quality and I appreciate that they do not require "fussy" care. Although not everything on the site is machine wash and dry, the majority of tops are. Yes, it's expensive, but the quality is so far above what you can find almost anyone else.

They keep you on hold for 3 minutes and then hang up on you! Junk company Doesn't give a
S____t about it's customers. Maybe hire more Customer Service phone people. Ya think

Love the clothes but their on line service is terrible. I accidentally ordered the wrong thing. I tried to call customer service and couldn't get a life person on the phone. As instructed, I left a message. No call back. I received an email from customer service which I responded to. Again no response. I called the store and had to leave a message because no one answers the phone. Again, no response. Now my item is on its way and I'll have to deal with the return versus canceling the order of lesson 24 hours after is placed.

When I took an item that I ordered online back to the store, they told me I had to have a printed return label to bring it into the store. Luckily for me there was a sales clerk there that was walking me through it on my phone… After another store clerk had told me that they wouldn't help me at the store. Which I thought was tacky… I will be doing no buying at Johnny Was. I never really liked the garments anyway because they're mostly slinky cheap feeling polyester. Johnny Was is probably going to be a "Was" before long.

I was told the large & "fuller" sizes were in the back so if I found anything I liked to let them know & they would grab it for me. Um, I'm not a size small but I'm not fat. Unbelievable…. Will not be going back —- ever

Ordered a dress on line. Website indicated the dress was available. Received a confirmation email and throughout the week have received emails advertising the dress (in my size). Today I received an email saying "sorry the dress is not available". Supposedly stores were checked and my size was sold out. So why did it take five days to determine the order status? Why is the dress continued to be advertised? If I can't trust the website, can I trust the quality of the clothes?

I'm in love with a dress and skirt I can't find anywhere now. Not worth $500 though. Material is not that great to be priced that high.

Their website is 3rd grade, I still can't log into my account. They do not have a customer service team, they have more people on the ordering products team. Johnny was makes over 2.5 million dollars this last year and this is all they can do. They need to be educated more, my shirt ripped within the first day of wearing it. Terrible product

Don't order from them if you expect customer service. On my order, the 20% discount was not deducted from the price. Three weeks later after several emails and call attempts, crickets from customer service.

I had reached out twice via email regarding a return for two fragrance oils that hadn't been open. Neither of my emails got returned. I had to call in and finally spoke to someone who told me I couldn't return the items even though they weren't open. I don't recommend this store and I won't be shopping here in the future.

Customer service is an oxymoron at the moment in December 2021. I ordered a blouse from the holiday catalog on 11/10 and the expected ship date was quoted as 11/12. The blouse is now sold out and I have not received any additional communication about this order. I've called and emailed customer service 4 times and have received zero response, unless you call an automated email indicating that they received your question a response. I ordered this as a Christmas gift and have zero confidence I will ever receive it. I am a Johnny Was clothing fan but this recent experience has really spoiled whatever good feelings I may have had about the company. All I want is a response about the true status of this order.

I made an online purchase and immediately realized I ordered the wrong item. JW does not let you make any changes once an order is placed. I ordered the correct item and immediately sent back the wrong item once it was received. Got an email saying they received the return and then... nothing. No response to emails, phone calls. Finally talked to a real person and was promised she'd look into it and call me back. No call back. Their customer service is non-existent. Will NEVER order from them again and will discourage others from doing business with them.

The clothing is beautiful. However, I received a damaged item. Now, a month later and 4 or 5 phone calls, with n0 return call, I am sitting with a damaged item. I am out a little over a hundred dollars and needing to file complaint with credit card company. Their customer service hours are very limited, and worse they do not answer the phone. You get, leave a message, and no one calls back. I will never buy direct from Johnny was again, at any price, not to mention at a premium price.