JohnLewis

Shopping can be difficult with a baby the best of times, but with the customer orientation of partner "David" it's ten times worse.

Granted, it was extremely close to store closing time - but unfortunately the bodily functions of eight month olds do not align to timetabling notions like "David" must apply to the staff under his care. Simply put he kicked us out with a soiled baby and a smile on his face.

Look, I understand that people are just doing their jobs and that closing time is a difficult time. But this level of callous disregard for the needs of a vulnerable human being (a baby) is just appalling. On a different note, there were three ladies are there, also being kicked out. We all were people of colour. Make of that what you will.

To any customer who wants to buy expensive clothing from John Lewis I recently purchased a jacket! I returned the wrong jacket by accident so it got returned back to me so I sent the right jacket back and now the (PROFIT PROTECTION TEAM) have decided to keep the jacket and not refund me my £270 they refer you to your card issuer so they can keep your property.
I will be reporting them to Trading Standards & www.actionfraud. Police.uk.
Ps Previous customers have had the same issue's on forums and threads.

I bought a washing machine from John Lewis online. It arrived OK and their guys "installed" it. They left with it running on a short wash to prove that it worked, but it refused to drain, giving an error message. After a very long wait on the phone they arranged for their guys to come round following week (yes a whole week later)
Afterwards I checked their plumbing and found that they had connected the drain hose without cutting the end off the connector on the sink waste fitting!
Obviously theyre using staff who are both unqualified and untrained. I connected it properly myself, having to buy a clip that should have been provided.
Two or three phone calls later asking them to cancel their visit without success. So they will turn up first thing in the morning regardless -the same clueless pair as before?
A huge stress and a waste of my time (and money -long phone calls at my expense and the installment fee of £30 for their total botch up)
A website that takes you round in circles and no option to make a complaint.
If I could give zero or minus stars then I would.
I will NEVER buy anything from J Lewis again and I advise everyone to avoid them. BE WARNED!

I am not sure what has happened to such a famous brand. The customer service is awful and have made my order the most stressful and time consuming process. I cannot believe that John Lewis have an inadequate and poor customer service which has left me almost in tears with the worst customer experience ever. I will no longer purchase from John Lewis now. For a company who offer a fabulous range of products and then outsource their customer service centers to companies who are not trained and cannot converse to assist. The worst experience for me.

The most appalling customer service I have ever received. It's not even close. John Lewis delivered & installed a washing machine that flooded and damaged my property & the property below. John Lewis have failed to take any responsibility. MONTHS later I still have a non-working washing machine, water-logged floor, and no compensation or action from JL.

UPDATE: All "enquiries" have been carried out and John Lewis has still not taken responsibility. They are the sorriest excuse for a company. Pathetic and dishonest. I will never use their services again, and will be taking my complaint to an external body.

Online is a nightmare solving problems. Purchased a special Xmas present for my sister in law. One expensive item was not correctly supplied. To get a refund I had to spend hours inconveniently sending the wrong item back ( my sister in law is a busy nurse) via Evri...oh yes that feels likely to succeed My money is being held to ransom by a highwayman. I had to go to Ebay to replace the item as JL was out of stock. I spent several hours talking to various customer service agents who could not solve. I see JL is not what it once was. Spent quite a bit with them this year...not sure 2024 is going to be a repeat

Be careful, I placed an order with John lewis & Partnership, using their website, received order confirmation from John Lewis... turns out it was a scam. Tried calling customer service 3x, no one in the UK was available, only international call centre, who did not help at all... Scam, avoid using website

Bought a television at Cheltenham John Lewis last Saturday. Promised delivery today, Thursday. At 5.30p.m. Was rung by the van driver to say he had broken down. Nightmare after that.
The first two operatives we spoke to couldn`t speak english. Eventually found an English lady, who tried her best to help Was told the next delivery date was at the end of November. Told they had no Samsung televisions left at Cheltenham. They couldn`t even return the television to Cheltenham for us to collect tomorrow. The worst service I have ever received. Was always a good customer of John Lewis, but certainly will not buy from them in the future.

I will never shop at John Lewis again after recent experience. The customer service is appalling. After 30 years of shopping there I will never again. Damaged goods arrived delivered by rude people. The replacements never arrived and in fact had never been ordered despite
Customer service telling me they had spoken to the delivery driver and it was his next stop. Calls endlessly weren't returned and in final conversation I felt I was being severely reprimanded for not agreeing to accept a £50 discount to keep a worthless torn mattress. Delivery Of other goods from Curry's couldn't have been better.

I buy almost everything online. After I have amassed postage receipts for the returns I have sent for refund I sit down to check they have indeed been refunded. And always it is ONLY JOHN LEWIS who have not put through the refund. Customer Support is a headache, their phone reps contradict their emails. Look after your money and buy elsewhere

Staff unfriendly
If you use a perfume tester
You are threatened with security.
If you are at risk
You raise your voice to a customer it's dangerous.

You voiced your concern
You are threatened with security.

Again you get worked up
Threatened with security
You cannot use perfume tester s
There's a limit.
Security is watching how much you spray
It's petty.
It's not a good experience
The standards have dropped
The manager have become rude.

I am not welcome at the store
I received an email saying If I visit the store
I will be asked to leave.

I don't understand why I am being targeted
I even received discrimination by some comments made by the in-store experience manager.

I was shocked
It's what was said about my hidden disability.

Don't shop at John Lewis Leeds
Disrespect
Humiliation

I'm writing to share my extremely disappointing experience with John Lewis, particularly regarding the unprofessional and dismissive handling of my complaint by a customer service manager named David Bebbington. Despite John Lewis's long-standing reputation for exceptional customer care, their refusal to take responsibility in this matter has been nothing short of shocking.

To summarise, we purchased two beds, one for my son's newly renovated room. On the day of delivery, the team arrived late, and due to scheduling conflicts, I had to leave my elderly, disabled mother in charge of overseeing the process. Unfortunately, during the delivery, significant damage was caused to our newly installed floors. Our builders and a professional flooring company confirmed that the delivery team caused the damage on that day.

When I raised the issue with John Lewis, David Bebbington repeatedly dismissed our concerns instead of taking accountability. His argument that my mother's signature absolved them of any responsibility is unreasonable and deeply insensitive. Despite providing evidence from independent experts that John Lewis caused the damage, the company has refused to take any responsibility or offer any resolution.

This experience has not only caused stress and frustration for our family but has also tarnished the joy of what was meant to be a special moment for my son's birthday. I expected better from a company like John Lewis, and I urge them to review this matter seriously and reconsider their stance.

I will not hesitate to take further steps to ensure our case is properly addressed, including seeking legal action.

Failed delivery 5 times. Table was damaged twice and filled with saw dust and glue. Bought a sofa which came in the wrong colour. Then they failed collection after confirming in the morning. It's not worth buying from here. Customer service are poor too

John Lewis used to be the best of the best with fantastic customer service and customer loyalty therefore. We even were happy to pay more for better product than can be found on the Internet because they gave us that warm comfortable feeling of being special. No longer however. We have had a TV delivered today which was damaged. The box was not damaged so we accepted the delivery.
Trying to get hold of customer service is a nightmare. Waiting 25-minutes only to be cut when eventually through was probably a bad start then having to wait another considerable time when being passed between departments only exacerbated the problem. What a shocking company they have become. We shall no longer be buying any products from them. We will go out of our way, possibly to our own detriment, to find alternative suppliers.
Wake up John Lewis, you have lost the plot

Our bed arrived July 2021 and broke April 2023 when my partner sat on the edge, a leg gave way. You can see from the image that the frame itself has split and John Lewis are refusing to do anything at all. You don't expect to buy a new bed frame every two years or less!

AVOID DODGY CUSTOMER SERVICE NOW THEY ARE TRYING TO SCAM AS MUCH PROFITS FROM CUSTOMERS HAVING MADE LOSSES IN RECENT YEARS! Complained to John Lewis' "customer service" as my shoes become broken. Entle in their Customer Service Team claimed, as attached, that as the shoes were purchased over 6 months ago, "we are unable to offer you a refund or a replacement as your item is way out of the 30-day return period. And because your item has no guarantee and was purchased two years ago, it is no longer covered by the Consumer Act."

THIS IS A LIE! See the Consumer Rights Act 2015. See: https://www.legislation.gov.uk/ukpga/2015/15/section/24/notes. Under the Consumer Rights Act 2015 note 141, after 6 months you can claim either a repair, or a partial refund, for faulty goods at the point of purchase.

AVOID! APPALLING CUSTOMER SERVICE ONLY INTERESTED IN MAKING PROFITS!

Buying an integrated fridge from John Lewis has been the worst customer experience of my life, and is still ongoing a month later. Engineer who came to install it said it doesn't fit the integrated doors even though I did all the relevant checks in advance, and left the fridge installed without the doors saying someone will be in touch to fix the situation. No one was. I had to spend 4 hours (not an exaggeration) with John Lewis customer service the following day trying to get an exchange for a fridge that fits. All through the experience they displayed a lack of knowledge about their products, how to install them, and the company's internal policies. Only after much back and forth did they agree to exchange the fridge and reimburse me for the failed installation. They gave me a collection date for the old fridge three weeks later (saying it's the earliest they have). When they came to collect several weeks later, they said their team doesn't do integrated fridges so I will need to reschedule the collection. Now I have 2 fridges in my house and am waiting another 3 weeks for them to (hopefully!) collect the old one and get the new one installed. When I asked to customer service to escalate the case to a manager they said repeatedly that "no one was available". I've also lost money booking external installers due to John Lewis' inability to remedy their mistakes and offhand attitude towards customers leaving them in difficult predicaments. Unfortunately, this company has gone badly downhill, I'm now just hoping to get out of this nightmare somehow.

Awful quality furniture. A £1000 leather armchair burst at the seams after less than five years.

Company's response was that this is normal wear and tear.

Shoddy quality and shoddy customer service.

Second terrible experience when purchasing from John Lewis online.
Bought a mattress from them, arrived via their DPD delivery service.
Mattress was filthy and broken.
Spoke with John Lewis customer services who arranged exchange the next day before 10.30 - mattress did not arrive. Then got text messages from DPD saying that the new delivery date had been changed.
John Lewis customer service unable to help as have to wait for a different department to call back.
Do not buy anything online from John Lewis.