Kerem K.

I buy almost everything online. After I have amassed postage receipts for the returns I have sent for refund I sit down to check they have indeed been refunded. And always it is ONLY JOHN LEWIS who have not put through the refund. Customer Support is a headache, their phone reps contradict their emails. Look after your money and buy elsewhere

Don't Shop At Sainsburys.co.uk. I placed a large order and when the delivery man was dropping the 'drawers' at my front door we noticed a hand written note above the drawer with some packets of fish, " + 4". He asked me if I knew if my order was incomplete and I replied that the email had said that all was good and no substitutes. He went back to his van supposedly to check and we continued hurriedly unpacking; the order was large. He returned saying all was well and took the drawers. As soon as we organised everything I understood what the "+ 4 " note was; we were indeed short shipped 4 packs of fish yet the email hadn't informed so and I had not been refunded. I quickly called customer service, the woman was sympathetic and issued a credit voucher. When I was upset she was not issuing a refund, she assured me the voucher was valid a lengthy time. Ever since I was unable to log in to Sainsburys.co.uk. I called customer services twice; both times they said it was a website issue, I should try again soon. The third time I called customer services, still unable to log in and put my credit voucher to use, they informed me that my account had been closed due to fraudulently claiming credit!