Joe's Av

After ordering a 3700. 00 tv and waiting 1 month for it to show up I was finally able to get someone to answer the phone after being on hold for 55 minutes. Sales person told me tv was damaged in shipping and did not have a replacement. Told me they couldn't do a refund and I would have to call my credit card company to dispute charge then hung up on me! Total jerks! Have absolutely no doubt the positive reviews are as fake as there business is.

Well this company still has not delivered the product. Has been more than a year now since I ordered an LG television -- not a single response from customer service. They must write all of their 5 star reviews themselves - clearly these folks are screwed up if they have hundreds of 1 star reviews similar to mine. And the rating agency that they use with good reviews is just an advertising company. Stay away!

Its hard to find companies who deliver 100% satisfaction these days but this is one of them. From talking to the very helpfull staff over the phone to the actual delivery was excellent. I live in Scottsdale and ordered the Denon Receiver on line at 11am on 29 december it was delivered 3 days at 9am, I cannot praise the service enough. Will definately recommend and use again. Thanks to everyone involved.
Regards Conrad.

Nothing I can say except I just realize this is a crooked company! Every time their customer service gave the same response " your order will be next month". They did not provide you detail information. Try to reach them thru Email; I will never get an answer. Call the company again and again; the same answering message. Eventually somebody answered my call for more than half hour; then he said he'll call me back instead of providing an answer for my question. And he never returns the call!

Terrible. And I have called them 5 times and they just ask for your order number to locate the request, once I provide it, they keep saying "I'll call you back" and of course they don't. I sent an e-mail and they have'n answered. This has gone way longer the 38 business days they claim to have, and they don't even confirm if there is a cancellation fee as it is not on the website. Very disappointing. I don't have the TV, nor the chance to cancel it and buy it through other store.

When the package arrived it was great; great product and great prices. The package was lost for about a week by the delivery company, which claimed it had been delivered when it was not. Many phone calls and a week later, the delivery company finally found the package and made the delivery. Joe's did follow up as best it could, but seemed impotent where it's carrier was concerned. Be advised about delays from the delivery company.

Although item was in stock it took 6 weeks to deliver. Best price around, if you are patient it pays off!

I truly believe a class action lawsuit is entitled. This is beyond poor customer service. Joe's AV is fraudulent and egregious in their acts. We never received the TV we were over charged for. The invoices were all different amounts and did not reflect what was charged on CC. Had to dispute through my CC. Awful!

Ordered a TV 73 days ago. I have called 5 times with most hold times lasting 30 minutes or more only to be told 38-40 days as they ship directly from the factory in Asia. The calls after waiting 38-40 days both indicated they would get back to me, which never happened. I have sent 3 emails, no responses. The fact that this website rates Joe's AV so high gave me some confidence that waiting a little while would be the biggest issue. 73 days and no TV is a big issue, not returning calls and emails is a big issue. Do not trust the sitejabber rating for Joe's AV.

Talked with the seller about my parameters for viewing and settled for a 80" Sony LED TV. Very friendly and knowledgeable. He gave me real info not the salesman info for that I am impressed. The TV itself is great but what makes the difference is the buying experience with a seller who takes the time to talk rationally about your wishes and the alternatives. Delivery came as advertised. Overall a great shopping experience.

This store/online store is my "go to" place for all of my video, photo, and pro-audio needs. Instead of shopping around I just come straight here. The ease of the website for shopping and ordering is superb! Always on time everyday and everywhere!

I was sent an email after ordering that I needed to call to confirm my order. The service rep tried to sell me upgrades on my order and hung up on me or put me on hold every time I tried to cancel the order. When I said this seems very weird, he said " Life is weird." and proceeded to start speaking gibberish. This is a scam of a company and I beg you not to get involved - you will regret it!

I bought a 75" QLED Samsung TV they Sold me On the 75" LG OLED which doesn't even exist spent 2,900 They made up excuses for 3 monthsThen told me I had to go through my bank which after 3 months you Can't get the money back from the bank they said it has to be a civil case now I have to Take them to court when their Claiming bankruptcy So pretty much I'm Screwed out of 2,900 And my name is Joe They should Have hooked me up not scam Me

All the negative reviews are real.
I went through the same experience. Place an order online, received email to call because of high ticket item. Called three times wasted 45 minutes of my time on hold. Im not righting this review because I have nothing to do but because it might help others avoid horrible companies with horrible customer service.

I made an order an they sent email asking me to call them. You can not talk a rep properly.

You will be put on hold constantly and each hold for over 30 mins. And one the customer service put me on hold multiple times and said they will call back and cut the line without waiting for response. Next time, again i was put on hold and got message saying office is closed. Tried again, same thing. Every time, the rep are always rude.

Avoid ordering.

I purchased a new Denon AVR receiver and got a very good price. They threw in free express shipping and received within 2 days of ordering. I would definitely purchase in the future from them and recommend them to others.

These guys are scam artists. Waited 4 months for my grill delivery and the shipment was incomplete. They wont refund my money and are impossible to reach. Was on hold for 1 hour, 39 minutes, and 10 minutes before giving up. Never spoke to a human and have no confidence Ill get my money back.

Found exactly the TV I wanted and even with Shipping the price was great! It arrived faster than expected and the freight guy was great. I will return for my next TV, probably a 70+", 4k in the next year or two. I highly recommend Joe's AV.

Both of my two orders prompted an email from the company asking me to call and confirm my order. When I called they try to upgrade my order to a TV that was $500 more. I declined this option, and therefore after six weeks, they never filled my water.
The Guy who answers the phone, with a New York accent was also extremely rude.
Unless youre planning on upgrading for $500 extra, dont expect your order to go through.

I placed order and I got an email asking to call back. Called back spend hour waiting no one picked up phone.
Send emails no reposnse. Order is still pending. There should be some way to take action against such companies. They waste lot of time and resources.

I have made a couple of purchases from Joe's av in the past. One purchase was a 75" TV and the other was a home theater projector. Both were purchased online and were positive experiences. I have had excellent transactions with them and been thoroughly happy with the items I purchased. They arrived in a timely manner and all was as expected. They have the best prices on items. They also have a wide range of items to choose from. I feel completely safe purchasing items from Joe's.

At first I was a little skeptical of the low price on the Samsung 65ju6700 that I was about to purchase from Joe's AV, but I read some of the reviews and eventually went ahead with my purchase. My judgment was rewarded. The TV was delivered as promised and the warranty as stated from Samsung. Good job joes av! I just wished they had all the other electronics that I needed to purchase.

Very friendly! I didn't expect the phone call from them confirming everything. I got a really good deal on the price of the TV and also got a nice extended warranty on it. The total price (warranty and all) was about the same price as just the TV itself from many other stores. No complaints at all!