I found a TV that I liked at BJ's but it was more than I was willing to pay for it. As I always do with any large purchase, I noted the model number and came home and searched the TV online and found it for much less online at Joe's AV. After talking it over with my husband, I made the purchase which was to include "free shipping".

The next day, I received a call from Joe's AV trying to upsell expedited shipping. He informed me that for an additional $199 I could get the TV faster and with "white glove" set-up service. I let him know that I was in no hurry and he informed me that the TV was to be shipped via a trucking company and that it would be many weeks before the trucking company would be in my area. I was irritated with this and challenged this tactic and advised him that it felt like a bait and switch.

The caller informed me that I was uneducated and didn't understand what "bait and switch" meant. Joes AV didn't sell me a product and then swap it out with something of lesser value. Hmmm... didn't they? They sold me free shipping and then called to advise me that it would be slow and they couldn't guarantee that the TV would be in working condition when it got here but with the $199 shipping they could.

The caller then told me that he was about to do me a favor and drop the price of the expedited shipping with white glove service to $79. I told him had he started with that I probably wouldn't be as aggravated with this phone call. Since he'd already insulted me, I asked him how much he was paid per hour to make the sales calls he made because I might just switch professions. If the job he holds nets him so much money that he can be so cavalier with my $1,000 purchase, then he must make a ton of scratch making these calls. (The caller made certain that he corrected me - "It's actually $954." - as if that $46 I added when I rounded up negated the heft of the purchase.)

I guess I irritated him because he told me that he was "done with" me and that I should enjoy my TV in good health and promptly hung up.

(If I'm being totally honest, I have to say that he was never outright rude to me. He never raised his voice but he certainly didn't like being challenged and made that fact quite clear. This man, however, quickly became the exception to the rule. As a matter of fact, I think it might be the first line in the employee handbook for Joes AV: Whenever possible, be rude and condescending to customers. Ensure that they know we are intellectually superior to them and that they are always left feeling greasy and uneasy after theyve called.)

Less than a week later, I found that the TV was put on sale at BJ's and managed to negotiate it down to $821 and made the purchase. Joe's AV had advised me that it would be a few weeks until the TV was to be delivered. So, I called Joe's AV to cancel the order. The person who I spoke to asked me why I would want to return it. I told him that I had found it for more than $100 less. He leapt on this before I had even completed my sentence and advised me that the version I had purchased from "Costco" was a discounted version that wasn't as good as the one that I had ordered from them. Over the course of the conversation, the depth of his rudeness and contempt at the fact that I would deign to back out of my purchase was shocking. He literally told me that I had to be stupid to think that my Costco version would be as good as the version Id purchased from Joes AV.

(I cannot clearly state why I think this is germane to my story but I just need to say that the closest Costco to me is more than 60 miles away.)

Please note that I immediately called the TV manufacturer and asked what the difference was in the model I had purchased from Joes AV and the model that I purchased from BJs. I went through the specs line by line with their technical department representative and the only difference was that the model number of the TV I purchased at BJs had a D at the end and the stand was a different color. (After we received the TV from Joes AV we set them up side by side and went through the menus line by line, watched TV, Netflix, Hulu and a Blu-ray DVD side by side and found no discernable difference.)

After multiple calls and arguments, I finally reached a manager who advised me that I could not cancel the order despite the fact that the order had not yet shipped. There is NOTHING on their website that says that you cannot return an item.

Finally, after a few weeks, the TV was shipping. I called the shipping company to inquire as to tracking. For more than a week I checked their website daily with my tracking number and it simply said that the TV had left Joe's AV's warehouse. The shipping company advised me I had to call Joe's AV to garner tracking information. Upon calling Joe's AV, the person on the phone exploded on me and - I kid you not - advised me that, despite the fact that I had already paid off the charge for the TV on my credit card, that they were not going to sell to me and they were going to call the trucking company and tell them to bring the TV back to their warehouse.

Up until this point, I had been pretty sure that this TV had fallen off the back of a truck and that I was dealing with La Cosa Nostra. Id treaded carefully when conversing, but this really pissed me off and I was appalled. I had asked for, and was speaking to, a manager. This man literally told me I had to apologize to him nicely and he would not call the shipping company. I did it, largely because I cannot afford to lose $1,000 excuse me. $954, but I was incensed.

Immediately after hanging up I called the trucking company and, after being assured that this was an independent trucking company that had customers other than Joe's AV, let the manager there know that the TV was paid in full and they were not to take any further instruction regarding delivery from anyone other than me.

After much stress and an unrelenting feeling that I was going to get shot in the back of the head when I went to get the mail, the TV showed up. Please note that Joes AVs NON "expedited shipping with white glove service" still means that two questionable characters are required to bring the TV into the house, unpack it and plug it in to be sure that it powers on otherwise they will not leave your purchase, paid in full or not. While they were courteous enough, I do not cotton to strangers coming in to my house unexpectedly but I wanted to finish this thing in whatever way necessary and get Joes AV out of my life.

Since the purchase, I have received multiple, possibly automated, email requests from Joes AV asking for my review. I have ignored each and every one of them. As a matter of fact, this review is published under a false name because I was left with a VERY unsettled feeling in dealing with Joes AV.

My advice: DO NOT PURCHASE ANYTHING FROM JOES AV EVER. The money you save just isnt worth the stress, character assassination and insults. If you go on their website and see the positive reviews, I think you can safely assume they were either written by the people who work for or own Joes AV who, incidentally, are not only mean, but stupid and have poor use of grammar and the English language. ("Thanks" does not require an apostrophe, as in "Thank's", guys.)

You may be asking what I did with the second TV. Color me crazy but I didnt want to be within in ten feet of the television I had purchased from Joes AV. Just looking at it made me feel so dirty I had to shower every time I did so, so I sold it online and good riddance to it.

I purchased a 65" Samsung QLED online at Joes AV on 12/24/17. I received 3 emails stating to call JoesAV to confirm & complete the order. Upon calling I spoke to the male mgr@*******419. He tried talking me out of the tv I was purchasing, told me it's old & I should get the upgraded version that isn't in stores. He also stated he was throwing in extras that were already included in my original purchase as if I were getting a deal. He tells me I won't be happy with the one I'm interested in & the upgrade is better. According to him the order was to be shipped out on Xmas day 12/25/17. I inquired how it could be shipped on a National holiday. He said, not to worry they do & I'd receive an email with the tracking. Called the following business day 12/26, no tracking. Customer Service (CS) stated it was still being processed. I was charged $2,447 on 12/24 which differed from my receipt of $1,547. On 1/19 I received the charge back amount of $904. On 1/22 I received an email stating my order shipped with tracking #JA******* from One-Way Shipping. The mgr upgraded the tv and charged me, then stated it could not be changed because it had shipped already. It would have to be returned & reordered to get the tv in my original order. On 1/24 I received an email from *******@gmail.com to schedule delivery. On 1/25 I received an email from *******@joesav.com requesting I call regarding the chargeback. On 1/25 and 2/2 I spoke to mgr Erline and Anne regarding my refund which according to Erline was NFCU's responsibility to refund. After explaining that it wasn't since the product was never delivered & being returned back to the store it is JoesAV's responsibility. Erline noted the error in the system & stated she'd notify billing to issue the refund & I'd receive an email confirming the transaction. I have still not received that email. On 2/7 I spoke with Marissa in CS at 3:58p after her male mgr hung up on me twice & then blocked my call after contacting the cell number inquiring about the refund. Marissa stated it was reflecting in the system & may take a couple of days to show on my statement. On 2/13 I called & spoke to Rebecca at 4:40p in CS. She stated the system was down & nothing could be done & billing was gone for the day. On 2/14 6p I called 7 times with hold times in excess of 18 minutes. I was next in cue at 1 minute holding for 15 minutes. Then the time jumped back up to 18minutes. When they finally answered they immediately hung up. I called back & remained in cue at 10 minutes on hold for 1 hr and 45 mins. Until they closed at 8p. I have emailed the mgr, CS, & One-Way Shipping 3 times daily for the past 2 days regarding my refund. I received a generic response to call *******176 where I remain on hold for hours. The merchandise was cancelled, never delivered, and returned to the merchant. It was only after the charge back that I even received shipping information.

We have placed our Order on 10/26/2017, we got an e-mail saying that we need to call and confirm our identity before our order is confirmed due to security reasons (The TV that we ordered was costing about $2,000). Once we did(about 3 days later) we were told that since our TV needs to be imported, we should wait till around 2nd December. That date came, and our TV didnt. We called, and they said they did not order them yet, since they are shipping from foreign countries. We tried again in 1 week, my wife called this time and asked about the status. The customer support agent who did not even introduce himself proceeded to bash our TV choice and basically tell us that its our fault for waiting for so long and that he doesnt believe us that we placed the order 2 months before. He was trying to sell her another TV, which they could ship immediately; when my wife proceeded to say she needs the model number one more time because she does not understand all the specs the guys was throwing at her and that I would understand the guy literally said: If you are uncappable of making a decision have your husband call us! And closed the call. Three days later when I called (around 21 Dec) I was told that the TV is in customs and it should not take more than 2-3 weeks. We are now on 01/16/2018. More than the 2-3 weeks have passed. We called today 3 times to ask about our order: at 12pm, 4pm and 5pm. Each time we were told they need to check with the distributor that we will be called back, and the call was immediately closed in our face. Fourth time(5.40pm) we managed to get to tell the lady we will wait on the line and she should not hang in our face, line got disconnected. Called the 5th time and managed to get the same lady. She told us that they are placing our order now, that we need to wait about 1 month for the TV to arrive, but we need to be aware that it will go through customs, so it might be a bit longer, so we were told we basically need to start over. After waiting 81 days, 21 hours and 52 minutes, over 10 phone calls and false hopes we have decided to take our money somewhere else. All this time on their website the TV we have chosen it shows in stock. Defiantly the rudest customers support we have ever had to deal that have no idea what they are doing. A deceptive and false company.

This website advertises very low prices to get you to order so that they can then try to upsell you. A true "bait & switch" operation

As evidence, here's what happened to me:

- I ordered on June 24th, 2017 last year's model of a 65" 4K-Ultra TV because the technical specs were better than this year's model and because the price was the best I could find with limited availability.

- After a week, they called me to tell me that the TV was not in stock and that t would need to upgrade for a much higher price or wait for stock to arrive from China, which would be at least a month.

- I had to forcefully explain to the pushy salesman that I wanted last year's model and that I was in no rush, hence, I had no problem waiting an additional month.

- My order kept showing "processing" on their website, so after 1 month, I called. I was told that they would look into it and call me back. They never called back.

- After 1.5 months, I called back. This time, they told me that it had shipped from China but that they would call me back the same day. They never did.

- After 2 months, I called back and this time I was told that the TV was being processed by customs and that they would call me back as soon as it was cleared and they highlighted that they had never charged my credit card. My account online still said "processing".

- After 2.5 months, I called back and I was told again that the TV was being processed by customs and that they would call me back as soon as it was cleared. They highlighted again that they had never charged my credit card.

- After 3 months and 5 days (today), I called back and I was told again that the TV was being processed by customs and that they would call me back as soon as it was cleared. When I asked for more info than just "processing" as Black Friday deals were coming out and I would no longer wait to buy a 2-year old model when I will be able to buy a more recent model for cheaper. They simply responded again that they had never charged my credit card.

That's when I understood: they never ever had the television I ordered because if they did, they at least would have confirmed that it was in transit from China, otherwise, they would not want me to cancel my order as they be stuck with a 2016 model TV in inventory that probably would not sell.

I thus decided to cancel and this was done instantly - no joke! The lady was actually very happy and just said: no problem, sir, it; s cancelled and... note that we did not charge your credit card... Again!

I've now understood: they steer clear of fraud accusations by not charging your credit card and their website says that whatever TV you're looking for is in "stock" to attract you with the price, proving that this is just a "bait and switch" operation.

If you don't buy the proposed upgrade or different model, you'll never see your product.

Don't believe me? Here's proof: the TV I bought still shows as "in stock" on their website today, more than 3 months after they have told me that they did not have it in stock. (http://www.joesav.com/Samsung-Series-65-Class-SUHD-Smart-LED-TV-UN65-p/un65ks8000fxza.htm)

I did not lose money so I will not complain, but if you're not going to buy their offered more expensive model, then don't expect your TV anytime soon...

I didn't look for reviews until after I placed my order online... and had my phone call that I was told I needed to make in a email they sent me. So I get on the phone with this fast talking idiot who wants me to buy a more expensive Television than the one I bought. Apparently I didn't want the television I had ordered. The television I had ordered was a really old model, a 2015 model. (I'm pretty sure it's a 2016 though). He told me which one I wanted to buy that cost more money. I said "no, I want Samsung, I think lg is crap!" So then he tried to sell me a better, upgraded Samsung that cost more money! I said something about maybe I should just cancel more order and not buy anything from JOE'SAV because I had known what I had wanted and now it's just getting ridiculous! He told me I could with attitude. I thought he would apologize for the hassle he had given me and ask if I was still interested in the tv I initially ordered, but he didn't even care! I still wanted my tv. I explained to him that I had a big family (6) little ones and didn't want to spend a arm and a leg on, but that I thought it would be fun for my family to have such a large tv. My 6 young children aren't going to care about what model I got. If the screen is good and the tv works my kids would be ecstatic to have a 75" tv. With the promo code JOES1 and a different discount my total for a Samsung 75" with a free mount and a 5 year warranty my total cost was $1,681. I thought even with the jerk hassling me I couldn't beat that deal. Also right off the bat he told me I couldn't use the JOES1 promo code that that discount was only for people who sent a check in the mail! What the freak! My husband said it's a online promo code and if I wasn't supposed to work for me it wouldn't have given me a discount in my cart and would have said invalid code! The guy acted like he was 'letting' me have the promo code, like he was doing me a favor before he tried his big ol upscale thing to me. So I called back to talk to a manager or supervisor to complain about that guy and I get this girl with a attitude who sounds totally ghetto and serves no purpose. She acted like his behavior was okay. I asked to to someone in management, a manager, supervisor, somebody. Apparently no one was there! I could hear the guy trying to upsale someone in the background! It sounded like it was just the 2 of them. At one point after saying there was no manager she said she was a manager. After a couple weeks went by I called to check on my order and the good for nothing girl answered again. She said there is no way to track my order, but the whole tile I was talking to her from the time I gave her my name she made the biggest sounds that were so rude! Sounds that you shouldn't make to a customer, sounds that you might make if someone was annoying you. So right off the bat After calling and saying "hi, yes, I'm calling to check on my order?" I got nothing but attitude! After her making her noises I asked her if I was bothering her or if this was a bad time. I asked if there was a supervisor. She told me there is no supervisor!... many times! I told her there is always someone higher up and I wanted a name for a supervisor. She said "we can't give that kind of information out!" What if you have a legitimate business than why can't you tell me your names? Most businesses give out their names, most people from a business answer the phone telling their name. After going back and forth I finally get a first name for a "supervisor"... who is never there... who is always there except for when I call... who is never there. I've never spoken to a supervisor. I was told my tv would arrive in 28 days. I ordered my tv on July 22 and it is now Aug. 26... my question to him was if he thought the tv I bought wasn't any good than why are they it? You don't stand behind your products? Don't these people want business or what?! My husband said the good reviews have to be phony reviews that were written by there friends!

Do not buy, it is totally SCAM! What happened to me is the same as other.
Liers, Liers, Liers!

[UPDATED BELOW]

Several issues here. I purchased the Samsung 65" OLED UHD 4K. Best Buy Manager and sales rep confirmed the model number of Joe's AV.

ISSUE #1: I received a call on Sunday to confirm order. Voicemail states hours are Sun - Thu 10am until 1800 (but does not state time zone).

CLUE #1: I called today (Monday). First person did not even state name. I had to ask for it [Her name was "Erlene"- and was a little rough around the edges in her tone].

CLUE #2: She transferred me to a gentleman who did not state his name, but simply began talking to me. I asked for his name: "George".

ISSUE: #2: "George" told me I had requested the COMMERCIAL version of this TV and that the CONSUMER version is a better quality. I asked what the difference was and he stated the "refresh rate is 5 milli (?)/ sec versus the consumer which is 12 milli (?)/ sec." Price difference was $700. He asked why I was refusing an upgrade. I kindly told him that I have already read reviews on BBB about Joe's AV and their sales tactics on up-saling. I informed him that the model was already verified by Best Buy. He persisted and I politely declined again (I was already prepared for this based on reviews).

ISSUE #3: George: "Since you ONLY want the commercial grade, then it will take 28 days to get here. The product comes from Asia." [I could tell he was reading a script, probably some flow chart designed for the sales reps]. I stated that I paid $130 for the express shipping upgrade. "What is the difference?". George "It will 28 days instead of 60+ days".

ISSUE #4: I paid for the warranty- "George, who supports the warranty? Your company or Samsung?". He didn't' know the answer because I could hear him fumbling in the background. He said "Shana". I was Googling at the same time he said it. There is not warranty company by this name.

I politely canceled the order based on the BBB reviews, SiteJabber reviews, Google Reviews, and one other site's reviews. I did not want to judge the company before I had experienced this.

[UPDATE] Thank you for reading my post. I will be updating my experience as I continue along in the process. After posting my review I was contacted within 1 hour by "Mr. David" for service recovery. During our telephone conversation I agreed to continue doing business provided that: 1) The exact details of the TV were provided, 2) warranty info was provided, 3) TV is delivered in 12 to 14 days as promised by David, who stated that the TV was in the U.S. I have moved forward with the purchase, giving David my vote of confidence through this purchase process. In full disclosure, if I receive the specified product during the time frame discuss I have committed to sharing and updating my positive experience and outcome here.

[UPDATE #3:04/14/17] Joe's employees were on holiday until 04/13/17. I contacted "David" via email and phone. During the phone call I requested a shipment update and he requested my 'review here' be updated. "David" stated he did need time to obtain shipping info and would call me back. It is my second day and I have not heard from "David". I did inform him that I have read reviews which indicate that if I did not accept upsold items, I would never get a product. "David" said that was not true. If I get a tracking numerous I will post it here ==>_________. I will cancel my order in 5 days if I do not obtain shipment. [More to come].

[04/17/17] Well, here is my update. No call or email from "David". When I last spoke with him he had forgotten my phone number. Still no tracking number to share.

[04/25/17] Not like I expected to hear back from "David", but I am rather taken back about a blatant lie that my item would arrive in 12 days. I was able to purchase the QN65Q9 from EBAY at an amazing deal.

TRUST ME PEOPLE, IF 200+ REVIEWS SAYS THEATER COMPANY IS CROOKED, BELIEVE IT. DON'T GET YOUR CREDIT CARDS STOLEN!

[05/19/17] I thought it would be worth wild to check in a post an update. Of course, since I refused the upgrades they cannot make money so they didn't sale me the TV nor call me back. I would LOVE to hear from someone who can verify the purchase and prove that they did not upgrade and still got delivery. Good luck to all that don't believe this is a scam.

Everything was handled great

I'm going to get right to the point here and then if you want you can read the whole story.

My biggest problem with Joe's AV is that I had to pay for shipping when it was advertised as being free. They told me they had to use a private carrier to ship to my location because of where I live. I live outside of Buffalo New York so this didn't make sense to me. The TV was shipped via FedEx ground. Correct me if I'm wrong but FedEx is not a private carrier.

If Joe's AV is going to charge for shipping they should just state that upfront on their website. Also, the day I ordered this TV the offer included a free wall mount that was supposed to be worth $129. Without any notice they changed the order and sent me an HDMI cable instead.

Two days after I placed my ordered Joes AV lowered the price for this TV on their website. I called them about it and they told me they would give me a $50 refund. I never got the refund.

In the end I got my TV undamaged and it is the model number that they advertised.

So here's my story;

The day after I ordered a 65 inch TV through Joe's AV they called me up and told me that I had to pay for shipping. They told me they had to use a private carrier to ship to my location because of where I live. They said that everybody charges for shipping on televisions that large. They were very pushy and insisted that I should just go ahead and pay for the shipping. No apologies whatsoever.

There were two or three other websites that were offering approximately the same price as Joe's AV. I canceled the order and started calling the other websites to ask if they charged for shipping even though it's advertised as being free. One of them told me that they charge $300 and another one charged $354 for shipping and insurance. This made their total more than what Joe's AV was offering. Since Joe's AV was the cheapest even with the shipping charge I decided to take a chance on them and I reordered the TV.

While I was calling the other websites, I figured out that a couple of them were selling a commercial version of this TV and that's why it was so cheap. The commercial version does not have the letters FXZA following the part number. It doesn't come with the stand and there are other features that are not included. The one that I wanted, UN65K9000FXZA, was the one that Joes AV had listed on their website and its called a residential model. After finding this out, I want to make sure that the one Joe's AV was selling did actually have the FXZA following the part number. I call Joe's AV back to make sure that indeed, the model number they advertised would be the one I would get. The salesclerk told me he would have to find out and said he would call me back. An hour goes by and I get no callback from them. So, I called them again. The salesclerk asked me what I was on, insinuating that I was high on something.

The day I ordered this TV, the offer included a free wall mount that was supposed to be worth $250. Without any notice they changed it to getting an HDMI cable instead of the wall mount.

Two days after I placed my ordered, Joes AV lowered the price for this TV on their website. So, I called them to ask about the price change and to find out when the TV was going to be shipped. The salesclerk told me they would give me $50 a refund and the TV was to be shipped out the next day which was a Monday.

By the following Friday, I had not received the TV, had not received the refund and had not received an email with a tracking number. They are closed on Saturday so, Sunday morning I called them to find out where my TV is was and to find out about the $50 refund I was supposed to get. The salesclerk sarcastically says to me that the TV is now $150 more than what I paid for it so I owe them $150. He told me that the TV would be shipped the next day, which was again a Monday, and that I would receive an email with a tracking number. That Sunday afternoon I received an email with a tracking number. On Monday I checked the tracking number and it showed that the TV was supposed to arrive on the following Wednesday. This is when I found out that the shipping was via FedEx ground and not some private carrier.

On Wednesday I called FedEx to see if they could give me an arrival time for my package. FedEx tells me that they haven't actually received anything to be delivered to me. This is when I really started to panic! All Joe's AV had done what's pull a shipping slip off the shelf and emailed me the tracking number. So, I call Joe's AV and they give me this cockamamie story that the TV was probably on a pallet with other things so it didn't get scanned by FedEx. At this point I'm dealing with a woman at Joe's AV. She was actually kind and did seem concerned about finding out where my TV was. She said that FedEx would update their tracking at 5 o'clock so I should check the tracking number later to see if it is updated. The tracking number didn't get updated until around 9:00PM that night. Now at least, it looked like something was actually being shipped to me and it was now supposed to arrive on Friday.

Fortunately the TV only had to go from New Jersey to South of Buffalo NY so it actually arrived on that Friday. The tracking history I got from FedEx shows that they did not receive the TV until Wednesday at 8:55PM. This is more than a week and a half after I had placed my order. And it didn't leave New Jersey until 10:00AM the next morning. By Friday at 5:30PM I had received my TV with no damage. So major points to FedEx for shipping something via ground that fast. By the following Monday I got the HDMI cord in the mail.

This was the most expensive thing I've ever ordered online so I was justifiably nervous about it. And, because it was so expensive, the fact that the people at Joe's AV were not being honest and were not behaving in a professional businesslike manner made it a nerve-racking experience for me.

In the end, I got my TV in good shape with no damage, it was the model number that it was supposed to be, I saved quite a bit of money on it and, I also got my HDMI cord. However, I didn't receive the wall mount and I have yet to see a $50 credit from Joes AV on my credit card statement.

Excellent product delivered at right price.