JoannesDress.co.uk

This is the first online review I've ever left regarding a shop purchase. I felt compelled by the terrible experience.

Horrible service! I bought the dress after checking the return policy which states '3. We will offer you a full refund within 7 days of delivery If you are not completely satisfied with your purchase.'

The dress was heavier than expected and I purchased it with a few other dresses to try on.

They stated the belowl reasons for not accepting returns including:
- the dress has lace
- the dress was made to order

I kept repeating their return policy back to them and they have not stopped responding to my emails all together.

Do not buy from them!

Having read the reviews, i was sceptical as to wether or not we would get what we wanted.
We found the dress on their website and sent the measurements using the guide provided on the the website.
We confirmed the measurement 2 days later via e-mail and 3 weeks after that the dress arrived. I now have a very happy young lady, who is delighted with the dress.
Thank you Joansesdress.co.uk

Beautiful! My mind pictured all the horrific things you could possibly imagine, before the dress arrived.It is very pretty. I ordered it in ivory and it colour is amazing, its not powder like or yellowish, which was something I was afraid of. It is quite heavy and the material itself is not cheap at all. It actually resembles an Essence of Australia one that I liked, but it costs 140 Sterling pounds. I will probably buy a petticoat underneath it, its quite heavy to walk around with and I do not want to constantly move it back and forth with me. I know how risky it was ordering a wedding dress online. My only regret is the larger size, however other than that I would do it again. Overall, if you are a bride on a budget, and you are not a big fan of having to find your dress from the items on sale only, then try this out. Thank you so much Joannesdress.

I absolutely had to share the positive experience my daughter had when ordering from JoanneDress. We ordered a dress for her on January 15th and received it on January 25rd! The dress was for a Sorority event; not for a wedding. We picked a dress that had to be custom fit to her, and it fits PERFECTLY! So happy we found this vendor online because a bridal shop would have been a six week turnaround, and we only had about three weeks. Definitely going to order from them again, but I do recommend that you pay the extra £22 for a custom fit.

Several days before, i got a yellow prom gown for my Christmas Day. After browsing many store, i selected this store. There are many style of prom dresses. But my love color is yellow.So i choose a yellow one. But, there are two style attracted me. I couldn't decide which to buy! So i asked the service for help. After asking my body shape, she recommend me one style with reasonable reasons patiently! Thanks very much!
The prom dress arrived on time! And its quality worth it cost!

I have had a great experience with shopping at Joannesdress. The dress I bought is absolutely beautiful and the customer service is amazing. I had a few questions and they answered me quick and made sure that I was truly happy with their response. I will be back soon to buy more dresses from Joannesdress.

I was very skeptical about ordering a wedding dress online but I took the chance with Joannesdress because of their prices. I purchased a dress for my sister. Initially, I had ordered the wrong dress and emailed them to make the switch. I got a prompt response and resolution. The dress came in a timely manner. The quality is great and it came with extra sequence just in case any fell off the dress. The dress fit as expected - (it's important to look at the size chart and use the customize option is necessary). The embroidery and sequence work on the dress is beautiful. Everyone loves the dress! My sister got emotional when she tried it on and I can't wait to see her in it on her wedding day (02/01/2016) Joannesdress would get another sale from me any time, and would recommend them everyone.

I ordered my dress, then decided to read the reviews, and i thought, my god what have i done! Nearly all the reviews wasnt so good, but, i thought well its too late now. Well my dress arrived just 10 minutes ago! And hand on heart all i can say is that i am NOT dissapointed, in fact it looks stunning on. Really, really pleased. The only fault it is a bit too long, but, hey, thats not a problem i can shorten it. It was my fault because i did not state the length.it is just like the picture. Also i kept in touch and they always kept me informed via email. So i CAN NOT fault them. I would use them again, because they have a wide range of dresses. I had it made in royal blue, and the colour is stunning also has a little bolero. Its for my golden wedding on the cruise. So i am one happy person. Well done joannes dresses. It took 3 weeks from ordering to delivery.

Ordered 2 prom dresses. One was a 2 piece, the other was a full length dress. These were not 'made to measure' dresses, just the usual size 8 dress size! The 2 piece was great, suited and fitted but unfortunately, the full length dress didn't suit my daughter or fit properly. Emailed the company asking for details of how to return the dress. They replied if you could take a photo of how it doesn't fit and we can alter it for you to make it fit. I replied again to say, unfortunately it just doesn't suit her and fit her figure, also mentioned that I ordered two dresses hoping that one would suit. They then replied saying that they do not refund for made dresses? How can you try on a dress from the website? If it had of been a 'made to measure' dress I would have totally understood, as no one is the same size! I am waiting to hear from them as I type. Watch this space.

I would NOT recommend this company. I ordered a maternity bridesmaids dress and paid for express delivery after chasing, it arrived late, was way too big, looked nothing like the picture and their response was take it to a tailor, which there was not enough time before the wedding and would mean I endured further costs, after spending a lot of money on the dress. I had to spend more money buying another dress before the wedding and despite their Returns Policy stating they would give a full refund within 7 days if you were not completely satisfied, they did not honour this firstly not wanting to agree to a refund, then wanting to deduct 30% for material (which I was returning) and 35% for workmanship. They seemed to make up changes to their policy as they went along, which is not in the policy on their website.

I found dealing with them a very stressful. Again, I would not recommend them.

I got another dress from JJs House, which arrived early and I highly recommend their services/product for maternity dresses.