Here’s what consumers have asked with answers from JoannesDress.co.uk staff and previous consumers.
Well I don't seem to be getting anywhere with this company either! They seem to be able to refuse returns on the grounds that their dresses are made to order! What a rip off!
Same here! I ordered my dress about a month ago, prom is in two days and I still haven't gotten it. And when my mom and I asked them when it would get here they just told us to be patient and that it was shipping soon. That was last week.
It is impossible to get a refund from this company, after numerous emails going back and forth (from China) they would not address the issue. I was forced to go through Barclaycard and had to forward all my correspondence with the company to show I had done everything I could to get a refund. Barclaycard refunded me after 3 weeks. Great service Barclaycard