Joann FabricsReviews 586

I ordered 3 yards of a fabric in order to make a skirt. When it arrived, I found a tiny note on the receipt stating that they only had 2 yards left and so my bill was changed accordingly. How enraging! Why wouldn't they so much as send me an email to ask if I still wanted it? At least then my response would have been temporary disappointment, rather than feeling taken advantage of by a company who fails to understand the needs of their clients. I cannot make the skirt I intended and now they will most likely charge me to go through the hassle (not to mention additional cost of shipping materials) to return the fabric, that they could have sold to someone else under honest conditions and had a happy customer. Instead I was charged for something I did not ask for, did not consent to be charged for, and they didn't bother to tell me or ask if I still wanted it.

In addition, a separate part of my order has now been lost and delayed in shipping THREE separate times. It was supposed to arrive Thursday, then Saturday, then Monday/today (last day within the expected time frame), and it still isn't in the hands of USPS.

I have emailed them (their Contact Us form does not work) detailing my experience as well as asking for a refund for my shipping charges.

Went on their app to find a yarn I need for an upcoming project. App indicated that my local store had 6 skeins of the one I needed. Ad said that it was 20% off ONLINE ONLY. Ok, great. That means it's not on sale in the store and I can use my 50% off coupon. Drive all the way to the store to discover that it WAS on sale, for a measly 25% off. Yeah, I know that doesn't sound like a big deal. But when you're talking about needing many many skeins, that adds up.
This equates to baiting customers. Very unethical!

JoAnn fabric... I haven't gone there very many times that I was satisfied with their customer service. This past Saturday was the very worst. We wanted to buy some items that were listed as on sale for buy one get 2 free. Also a couple of items in the. 50 bin. We got to the check out counter and they charged us full price for all of these items. So we politely reminded them that these things had rung up wrong. Well, after standing there for 45 minutes and waiting for the manager to finally find time to come see about it and holding up a line of about 8 other customers while they hashed it out they finally got it straightened out. What a negative experience. Come on Joann's get it together!

I tried to place a very simple order online, but got a message that my order couldnt be processed and I needed to call customer service. I called on a Sunday, but they have no customer service on Sunday. I called on Monday, after having to speak with 2 people for 25 minutes, my one item order was finally placed. Nine days later, I check on my order online. My order number and email address dont match, so I have to call again. Im now 45 minutes on the call, they had my email address incorrect, are unable to tell me the status of the order, said it is unusual that is taking this long, said there might be an error, they can reach out and nudge the vendor, but it will likely be cancelled due to error. When asked about what kind of error, they said a computer kitch... WHAT?!? After speaking with my third representative, and her telling me she'd look into it, but wasn't sure when she'd get back to me, I cancelled the order. She said she can't guarantee that she cancel it. Crazy. I've been waiting 9 days, nobody can tell me anything about the order, and they are not sure if they can cancel it. Time to step out of your standardized responses and procedures and make it right for your clients Joann. Won't shop in store or online. Very backwards approach. Catch up to the 20th century.

My daughters and I went to Joanns in Belton MO. Linda the store manager refused to do a price adjustment. There were two of the same type of fabrics in the same area under the 60% off. Also Linda decided she wanted to raise her voice and argue her point in front of other customers. One customer said that the honored it for her. My question was why was the situation not handled and why was it not honored for me and my daughters? Worst experience EVER. What upset me the most was when she said what do you want me to remove the sign? Here I did it. Instead of honoring and fixing the signage.

Waste of time to order as they cancel repeatedly. Order was $76 for multiple different floral sprays, deco mesh, and ribbon (wreath stuff) ordered day after Christmas and I get mail daily "Uh Oh" this item cancelled. Yet I can go back on site and order again. Shopped in store for decades. 1st online order and last time shopping with them. I'll order or drive to Hobby Lobby. Worst customer service ever as zero response from them.

This is the last straw for me, JoAnn. Gift card from my mother in law appeared to work online, but then wouldnt let me complete the purchase, so I went to the store where they told me it had no balance. Making me ask my MIL for the receipt is a low blow JoAnn! This is the second time I've had a similar problem with gift cards. Do NOT buy one! Agree with other commenters that JoAnn customer service is bad. I'm done shopping there.

I have many complaints with Joann Fabrics. My current problem is that is no customer service on week-ends. There are CS phone#s given on line that are "not in service". How frustrating is that when the order you placed on Friday is charged to your account twice. I have to wait until Monday to reach a rude CS rep. To take care of my problem. (maybe) Your coupons are a farce! There's most always a reason why they can't be used. They always have one for some percentage off a regular priced item. That's when EVERYTHING is on sale! I love the mdse in Joanns but I've heard so many good things about Hobby Lobby. I just might try it today. And by the way most workers in the store are very rude plus I never get the full price for a return without a slip. One time I got less than half price for 8 skeins of yarn. I could go on and on but I have to get ready for Hobby Lobby. This is the whole truth and nothing but the truth. Gf

I placed an online order for in store pickup. It was24 hours since I placed the order. I went to the store and gathered most of the items on my order myself. Some of the items were no longer available. When I told the store clerk that she said someone came in and bought all of them. I told her I bought it yesterday online and she responded to me they haven't even looked at the online orders yet. I think it is so irresponsible and inexcusable for them to ignore the online orders. I ended up canceling my order and getting the few items I could find in the store. No apologies from them at all. I prefer the service at their competitors, at least they have online orders ready within a couple hours.

I ordered 6 10x10 picture frames. I got this huge box with no stuffing, padding, bubbles, NOTHING! Who does that? I bet everyone can figure out how well that ended!

I MIGHT shop a brick and mortar because the prices are pretty good, but will NEVER buy from them online again. I paid to have my items shipped, it wasn't free. They ship the absolute cheapest they possibly can. Essentially, your item will pass through the hands of EVERY shipping company there is. So it takes forever to get your order. I could have walked to the moon and personally picked it up, faster than, FedEx, USPS and UPS got it here. In fact, I'm still waiting on a package, 2 weeks after ordering. Oh, and don't bother emailing them, they won't return it.