I AM SICK AND TIRED OF MERCARI NOT CARING ABOUT ITS SELLERS! So USPS either lost my package or is purposely taking their time shipping it.
It included a M. A. C. Lipstick. I kept in touch with the customer about it. Two weeks later nothing changed on USPS part.
I get a message from Mercari stating that they deleted my item. They legit stated "Your item has been lost in transit, so we've cancelled the transaction to refund your buyer. Please work with USPS to help locate the item." I tell them that I already filed a missing claim five days ago and said to send it to the addressee (so I can get my payment) and now there is no way of changing the address. I mentioned how unfair it would be if the buyer received the lipstick, their money back, and I get nothing in return.
I stated that I have a screenshot of what was supposed to be my payment after the item is received. They told me to send the screenshot so they can see what they can do and that if it confirms I sent the item before Mercari cancelled it and refunded the buyer, they'll take a closer look. I sent it. Then they responded saying, "Since the label was never scanned, we are unable to release funds for the transaction.
I apologize for any inconvenience this has caused. Please keep working with the carrier to file a claim or locate the item. I know this is frustrating, and I appreciate your understanding. Eddy- Team Mercari".
How are you going to know the inconvenience it causes me and still not offer a refund to me as well? The label had to be scanned to even go to pre-shipment in the first place and for me to get the notification that it did.
So at the end of the day, the buyer will get a free M. A. C Lipstick, and I get nothing in return. Mercari needs to shut down.