Joann FabricsReviews 586

I ordered 15 or so items online. Over the next two weeks, emails began trickling in that certain items were actually sold out and had been canceled, but my order status said "partially shipped". It was impossible to tell what was shipped and what was cancelled as several items were still in limbo after 2 weeks. No phone available on the site so I googled reviews and got one. Got an old-fashioned busy signal, no way to leave a message. Had already sent an email, took over a week for a response that said it had been delivered 11 days prior and have a nice day. I tracked it and found it was sent to Ohio. I told them this (I live in Wa State) and got an immediate response that it was actually damaged in transit and I'd have to wait 2-3 weeks for it to be returned to them to get a refund. I called 3 more times and got disconnected twice. Finally found out that Ohio is actually their point of origin for shipping but she still couldn't just issue a refund even though tracking even had a receiving employee's signature. I was placed on hold multiple times, so long their hold music just stopped and I'm left with silence wondering if I'm even still connected. I'm super patient and quiet, but this was so bad it was like someone was playing a joke on me. I am finally resorting to opening a Paypal claim because thank goodness that is how I paid. I have been in customer service my entire life and this is hands down the worst company I have ever dealt with, right up there with those Chinese companies that sell cheap junk online and never deliver. I have never said this before, but I will never shop online with this company again. Ever. They failed on every point. Actual availability of what they advertised on their site, delivery, customer service, all of it. Way too hard to get my money back over their errors and after I'd already waited weeks. No one needs this headache.

Joann's online shopping is not user friendly. In my opinion, it takes way too many "clicks" to find out that your choices are not in stock. And during any sale, a huge percentage of fabrics presented aren't actually available for sale. Hours of shopping yielded two choices. Days after I ordered I received notice one fabric was indeed unavailable. Then they charged my account twice. Customer service told me in a week one charge would come off my account. That was a lie. I'm pursuing my refund still, a month later. I would not spend another dime with Joann.

JoAnn, So Burlington, VT. Sales ladies are nice, but merch is overpriced. Coupons are misleading with too much small print disallowing the discounts. Staff is short handed. Never enough associates to cut fabric nor check out. Fabric is frequently short of measure by the time you get it home and straighten it out to form a right angle of the length and width.
Earlier this week I requested a price check on a package of serger needles. The check out lady did it. There was one package among a lot of notions I was purchasing. When I got home and checked my sales slip, the package had been added twice to the order. Apparently the price check added it to the order and then when she actually scanned my items, it got added in again. For the $6.49 it cost, I cannot waste my gasoline and time to go back there. If there were any other sewing stores in this area, I'd certainly not shop at Joann.

I ordered two items from Joann.com during a sale. A bag of glass pellets and a larger bag of plastic pellets. I was sent the smaller one of my items crammed into a small box with a order summary stating that it contained both items. There is no way the larger bag could even fit in this box.

I waited 3 days as their website tells you to. In fact, I gave it over a week. Missing my deadline for finishing the item I needed the pellets for. I started searching the site for help info and to attempt to track my order. The site tells me there is no order attached to my account, and the order number is wrong.

I called customer service today and they said my order number is incorrect as well. It's the number on my order summary that came with one of the items.

Their solution? After over an hour on the phone, I was "promised" a refund and asked to give my debt card numbers again to pay a portion of the price of the item I ALREADY PAID FOR so they could ship it to me with in 6-14 days! They were soooo generous to offer free shipping, but clearly not rush shipping.

Now I wait for emails and confirmations and see if my item shows up this month.

I am never ever ever shopping on their website ever again.

As a side note: The two people I spoke to were very courteous and friendly, but the hold music is 10X louder than their voices, and when you're speaking to them all you can hear is the roar of other people on the phone in the background. It's VERY hard to hear and understand them. Just a very frustrating and unpleasant experience.

I tried (for the first time) to order online (pick up at store to save time) - i received an email that my order was ready. I went to the store during my lunch to pick it up. My order was nowhere to be found. They had to run around to collect my merchandise. I ended up being 15 minutes late to work - my pay was docked. I ordered online to save time, not waste time. I believe they are short staffed. I do not think they should offer online ordering for pick up at store if they cant handle it.

I, unfortunately, have nothing positive to say about my online experience with Joanne Fabric. It has been a nightmare!
I ordered a Cricut Explore Air 2 and on 9/26 received an email saying it has shipped and should arrive at FedEx (which I requested for safety) on 10/1
I went to fed ex and they reported that it had not arrived. I called Joanne's and they said yes I had arrived. After many back and forth for the next 10 days, it still has not arrived!
I've now been given a 4th arrival due date and customer service said "there's nothing they can do".

I have learned a hard lesson... I should have ordered from Amazon or from Michael's as they are always efficient, helpful, fast delivery and on target for customer service.

Please learn from my mistake!

I received a birthday postcard from Joann for 20% off purchase. It does state,"includes regular and sale priced item". Also says,"excludes clearance items doorbusters and remnants". I bought a sale priced item and expected to get 20% off as the postcard states. Cashier did not give me 20% off and when I asked, he said it's already discounted. I explained to him what the card stated, he would not even look at the card and refused to give me the 20% off. When I got home I looked online to see exactly what a doorbuster was just in case that was the issue, it was not. I clearly should have been given the 20% off. I wrote a complaint to the company and I did get a reply back that I was not pleased with. They didn't explain anything about the postcard or why I wasn't given the 20% off. They only apologize that I was not pleased, and then had the gall to invite me back to Jo-Ann's. That will never happen again. Once I thought about the response back to me, I realize that it was a computer automated response. Don't even bother submitting a complaint because customer service is not even reading them. Very poor business ethics

I highly suggest that you know what you were doing and what you need and the location of it when you go to the store. You will have a hard time finding any employees to help and when you do they not be as knowledgeable as you would hope for. So many mistakes were made during my experience, the line for the checkout was very long, and it even took extra time wasted because nobody asked if I had a coupon so I needed to make a return directly after my purchase so that I could then save over $30 on my purchase. That is significant.

Placed an online order for the first time. Order was placed at 2:30pm. 6:00 pm order is still not ready. Could have gone in and took a number and waited in cutting line and checked out in equal amount of time. Service is very slow at the JoAnns closest to me. I work 1.5 miles away and a 1 hour lunch is not long enough to get fabric cut; checked out and back to work on time. So I thought I would try on-line. It's slower! Need more fabric stores. Do you hear us?

Terrible customer service by the Manager and (Taylor and Kim) working the weekend afternoon shift at Waterford Shopping Center in Orlando. This is a marked contrast to all other employees in the store and during the week. These three employees are always very rude and get very upset if a customer ask them for information on their products. The shift manager goes as far as complaining for being stopped for a question by a customer. Kin ( Oriental American) ignores you when asked a question relative to their products and if you respectfully insist, she turns her back and ignores you. When asked for a customer feedback form, they claimed there in none in the store. All other employees go out of their way to assist customers and know their jobs. The supervisor should be demoted until she can perform as expected and the other two employees should be trained on adequate customer service.

I bought the Black Kona fabric to use in a Quiltworx pattern. After completing the whole quilt I put it in the washing machine to set the colors. I used delicate settings. When I pulled the quilt out of the washer I was devastated!! Every seam where I used the Joann Fabric it had shredded and left gaping hole. This was not just in one or two places but the whole quilt was full of holes!! I will never use fabric from Johann's again!! All my time and expense was a total waste!! The pictures don't tell half the story.