Diane S.

I, unfortunately, have nothing positive to say about my online experience with Joanne Fabric. It has been a nightmare!
I ordered a Cricut Explore Air 2 and on 9/26 received an email saying it has shipped and should arrive at FedEx (which I requested for safety) on 10/1
I went to fed ex and they reported that it had not arrived. I called Joanne's and they said yes I had arrived. After many back and forth for the next 10 days, it still has not arrived!
I've now been given a 4th arrival due date and customer service said "there's nothing they can do".

I have learned a hard lesson... I should have ordered from Amazon or from Michael's as they are always efficient, helpful, fast delivery and on target for customer service.

Please learn from my mistake!