JoAnn fabric....I haven't gone there very many times that I was satisfied with their customer service. This past Saturday was the very worst. We wanted to buy some items that were listed as on sale for buy one get 2 free. Also a couple of items in the .50 bin. We got to the check out counter and they charged us full price for all of these items. So we politely reminded them that these things had rung up wrong. Well, after standing there for 45 minutes and waiting for the manager to finally find time to come see about it and holding up a line of about 8 other customers while they hashed it out they finally got it straightened out. What a negative experience. Come on Joann's get it together!