Joancee

Everything is wrong, they took a while to produce my rings, they are taking more than 1 month to send me my purchase, I wrote to them and they only say "sorry, we have an overload of work" if they can't produce something they shouldn't sell, they made me pay for shipping in 6 to 8 days and to this day it hasn't arrived, rubbish and I don't buy anything else on that page

I paid for expedited shipping and did not receive it in the timeframe I paid extra for. Thankfully I was refunded that extra amount after I received my item. That did taint my experience, but the product is nice.

I received my ring but the communication was not all that great with them. If they ca fix the communication, the experience would have been great because I would have knew what was going on

Rings are beautiful and fit nicely however the gift box that came even though it was free was broken and cannot be used. The customer service was slow, I had to send multiple messages to figure out where the package was. Other than that the quality of the products are nice

Took 2 weeks for the product to be shipped. I wouldnt have paid for 3-5 day shippibg if i knew it meant 2 weeks + 3-5 days. But still overall satisfied

I ordered and it took for ever to receive, I opened it and the ring was gaudy looking. So I right away took pictures and asked to return.
First I get an email asking why, so I told them. Then the next day(day 2) I get an email saying we will give you a 30% off coupon to reorder something else. I said no I want to return for a refund. So day 3 they send me a 30% off coupon, I respond with no I want to return. Day 4 they ask for pictures, that would be the ones I sent on DAY 1.
So I send them again and day 5 I receive the response, ok you can return but you have to pay the return shipping to China and pay extra for tracking.
So I paid the $45 for shipping with tracking and sent them a copy of the receipt. I've tracked the parcel and it's in China but I have yet to receive a refund.
This company is not a good company to do business with! You should not have to pay return shipping but they know their product is cheap and gaudy so they figure you will keep the product because you don't want to pay shipping.

Horrible I told him I never received my item they said they would check into it never heard a thing about it that I get this whole thing on reading my experience and I'm not going to lie on the company and say they did great when they didn't

Bought the ring for my wife's birthday (Feb 22.)Said it would arrive in 10 days, day before her birthday. It did not. Today is March 15. Still has not arrived and you asked me for a review….

I was hesitant too purchase out of fear of not being real and tarnishing like I've experienced elsewhere. But this ring is stamped and has not tarnished,ive been wearing as a wedding ring for almost a month now with no issues! Will definitely purchase again.

I ordered on the 28th of January and paid for 9-12 day shipping. I received my package on March 1st. During the wait I contacted Customer Service. Customer Service gave me a mediocre response to keep me waiting. They really didn't do much to resolve my issue.

I didn't receive my merchandise, I couldn't get in contact with anyone for tracking. The tracking information site didn't work. Suppose to take 2 weeks to get and waited over a month and still no ring.

I had been looking for a specific ring, with a particular citrine color and halo cut. I scoured the Internet for a long time until I came across Joancee's website. They not only had what I was looking for, but the price was extremely reasonable! It is so beautiful and sparkly!

Well, I would love to give a review of this product, but I have yet to receive it after 40 days. What a runaround I have been given! If I ever get my product, maybe I'll give a better review, but probably not.

The rings are true to size, the order took a while to deliver but customer service was incredibly helpful with getting my tracking number to me as soon as it had one.

I had a little problem with the shipping, however they made it right and resent my order immediately after I contacted customer service. I am highly satisfied with the product and the company

Beautiful ring but there was nothing on the site saying they made the rings to order n also the delivery method are way different from the site it took almost a whole month for it to get here and I paid extra for the fast shipping The 7-12 or wtv shipping it was

I ordered two diamond s925 bands in a size 14, recieved two bands that was smaller than earring hoops for a baby. I wasted my money. They don't even fit a pinky finger.

I ordered a Silver band ring January 16. It is now February 19. I do not have it and I am being asked to rate my shopping experience. So, that's what I am doing.

I did write the company February 1 and was told it was still being manufactured. The tracking said it was released from customs on February 17.