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JibJab

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Kansas
1 review
0 helpful votes
Follow Monique T.
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I love Jib Jabs and have been a member for a while. We use jib jabs for our company Christmas party - as commercials between other performances. I was really disappointed with the lack of new material this year for the Holidays. The ones that were "new" weren't funny or weren't in good taste. Instead of four jib jabs that we used last year, we were only able to present one "new" jib jab this year.

Date of experience: December 11, 2016
Illinois
1 review
0 helpful votes
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Totally cool
April 10, 2017

Was trying to find a birthday card for my wife. Wasn't happy with what was out that was free. Didn't want to pay monthly.
Found this app was amazed with all the different options for videos. Plus instead of monthly you pay yearly in advance.
Now I'm enjoying all the many videos I send out. It's Avery cool app

Date of experience: April 8, 2017
North Dakota
2 reviews
0 helpful votes
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Lots of fun!
January 7, 2017

Bit of learning curve to set up a 'performance' but very entertaining for all once done. I think there are still some glitches that should be worked out and some fine tuning and enhancements that could be done but for most part it is a lot of fun. Charging more to save the video is something of a ripoff...

Date of experience: January 4, 2017
Washington
1 review
23 helpful votes
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I am so glad I came here before subscribing to JibJab. They put in BIG text $1.50 per month. I'm thankful that I read here that stashed away in the tiny print is that they are going to hit you with an $18 subscription for one year with that being on-going unless you specifically tell them within their set period that you do not want it to continue. Having one proclamation in giant print and the real details in fine print is deceitful marketing. If was all object to deceitful marketing, they are going to have to listen.

Date of experience: February 14, 2015
Wyoming
1 review
0 helpful votes
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Quick response time and clear instructions.
March 18, 2016

I have been using JibJab for several months and had a question on how to alter the number of characters in a video. One of the JibJab staff responded to my question in a very pleasant way with clear instructions. I am happy with this fun service. I make silly holiday videos starring my grandkids and they love it!

Date of experience: March 17, 2016
New York
1 review
0 helpful votes
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Refund
April 18, 2016

I did not realize I had auto renew... I had on Ly used jib jab once so when I got notified a payment was made from my account I wondered why. I wrote to jib jab and they immediately corresponded with me. They cancelled my account no problems and refunded my money.
Danielle was the one who replied to me... thank you jib jab for being so friendly, cooperative and quick in resolving my issue

Date of experience: April 18, 2016
California
1 review
0 helpful votes
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Customer service!
October 6, 2016

Jib jab customer service team reminded me of what truly great customer service is all about. All companies should lean from jib jab on how to treat a customer. Jib jab went above and beyond for me. Jib jab will be around for a long time treating customers the way they treated me. Thank you Jib jab!

Date of experience: October 4, 2016
Washington
1 review
0 helpful votes
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Letting yourself slide
May 31, 2016

Am sad to see that you are not adding functionality to your site. Things started to go downhill once you began to limit the head modification-especially the fine tuning of the face outline. You should be making that feature more robust and adding the ability to "accessorize" your heads with simple add-ons like glasses, ear rings, nose rings... etc.

Date of experience: May 29, 2016
Alessandra S. JibJab Rep
over a year old

Thanks for the feedback. :)

Massachusetts
1 review
0 helpful votes
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Kept crashing
December 16, 2016

I had to re-create the same card dozens of times as it kept crashing and made me reload. No exaggeration. At time to purchase, it deleted the whole card and I had to go through it again, 3 times. If it wasn't so important to get that out, I would have been calling someone. As a business, it would be embarrassing to see what I was going through when it should really be a simple process.

Date of experience: December 14, 2016
Texas
1 review
0 helpful votes
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Horrible!
August 24, 2016

I was at first excited about the choices and quality of the dancing cards. I signed right up, chose my first card for my niece and sent it to her the night before her birthday. I soon received a confirmation that my ecard was sent but my niece never received it. We kept checking back in with her throughout the day but it was not delivered. I just received a message that my ecard is now delayed and should be sent soon... oh great, it's now nice and late. How ridiculous! I'm going to cancel my subscription and definitely let all my friends and family know to stay away from this site. What a disappointment!

Date of experience: August 22, 2016
California
1 review
0 helpful votes
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Unexpected
December 29, 2016

The card wanted a mouth on the faces. It was difficult to do. Made the people's faces look stupid. Should've not had the mouth.

Biggest dislike. I thought I was paying $1.50 +/- To make a card.
Then I see the amount on my c card to be $18.00

I don't want it for a year. I won't be usIng it!

I'll never use JibJab again.

Date of experience: December 27, 2016
Colorado
1 review
1 helpful vote
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You now have my money, give me back my Visa number
September 6, 2016

I love your product. Its worth the price. I do not like the automatic renewal, You say that you will E-mail three days before the end of one year. Why don't you E-mail me 14 days before and ask me if I want to renew?

Date of experience: September 4, 2016
Virginia
1 review
0 helpful votes
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Bad experience
June 27, 2016

I tried a dozen or more times or make a Father's Day card with no results. I waited a while and tried again. Not happy with Jib Jab. If I try again for another holiday and have the same result, I will cancel my membership.

Date of experience: June 25, 2016
New York
1 review
0 helpful votes
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Great customer service
October 16, 2017

I had recently made a purchase that I didn't read properly. When I found the charge was more on my bank statement I went straight back to jibjab and made a request for a refund. They fully understood and gave me my refund back quickly.

Date of experience: October 14, 2017
Indiana
1 review
0 helpful votes
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A great surprise of pure fun!
February 22, 2017

I've always bought a Hallmark card year after year for my husband and throw them away a couple days after Valentine's Day. This year I decided to do something different and fun! It was a complete surprise and very nice to watch again and again!:-)

Date of experience: February 20, 2017
Indiana
1 review
0 helpful votes
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New user
February 22, 2017

The animation was cute and served its purpose. Was a little surprised at what it cost and that I was asked to pay even more if I wanted to download what I just paid for. Technically, very nice. Business model... I was a bit disappointed.

Date of experience: February 20, 2017
Nevada
1 review
0 helpful votes
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Very disappointed
June 6, 2016

I was a Jibjab member previously, and I had scheduled a card to be delivered to a family member. In between the time I scheduled it and the delivery day, my membership expired. I received no notice from Jibjab to renew, and the recipient failed to get the card. I felt awful when I figured out what had happened. It was a bad situation. Moreover, I submitted a complaint online in this regard, and I have yet to receive a response. Very poor customer service indeed.

Date of experience: June 4, 2016
Nevada
3 reviews
0 helpful votes
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Same Old JibJab
July 28, 2016

I am so bored by the same old JibJabs. I've been using JJ for years and there have been so few new videos. Where are the creative guys who create the videos. JJ is tired. It needs to continually offer new choices or, I for one, will look elsewhere.

Date of experience: July 26, 2016
Colorado
1 review
0 helpful votes
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Fun personalized cards!
December 15, 2016

So easy to use! I built cards with photos of family and friends that they LOVED! These stand out apart from so many boring ecards. There are so many to choose from finding the perfect card is easy. Have fun!

Date of experience: December 13, 2016
Wisconsin
1 review
0 helpful votes
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The funniest!
December 13, 2016

If you want to put some laughter in someones life, here's your venue! Transposing a friend/family members face into a funny music video is the way to go! It will crack you up! I love it! Give it a try!

Date of experience: December 11, 2016

Overview

JibJab has a rating of 3.1 stars from 12,909 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun and birthday card. JibJab ranks 2nd among Greeting Cards sites.

service
165
value
183
shipping
54
returns
60
quality
154
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