JibJab

Created an account an was autobilled for two consecutive years without actually utilizing the service. Requested refund and Jib Jab customer support was helpful and refunded me the full amount. Satisfied customer that may consider using service again in future.

I used to make a jib jab of me and my kids every year for Christmas. I think it was like 5 bucks which I thought was fair as I only used it for the holiday. Now they want 28? Oh hell no. What makes you think I want a year membership? I only want one card! Sheesh, perfect example if greed and reason why I won't be back. Ta ta jib jab

The site is fun, but I want a greater variety of music; more songs to choose from. Also, as a member I would like to receive some perks, such as two (or more) free downloads per month.

Also, I think I would visit the site more if you offered some type of games or contests.

JibJab provides Outstanding Customer Support. The more I use the internet to purchase Anything the more I value Customer Service! Even half way round the world they are prompt, efficient, and even made me smile today with a humorous response from Heather.
LOve the Cards! Too
Margot Garwood

I wasn't expecting to be contacted so soon. I thought it would be at least two to five days. Not only was I contacted in the same day, the request was handled and finalized. Don't see this kind of service anymore and I do appreciate your staff. Awesome job!

$18 was taken from my account for one and only use without any warning or explanation. No disclosure was made that I'm going to be charged that much. It was supposed to be only few dollars. I'm very dissapointed with your site and the way you conduct your business.

I'd realised that I had forgotten an important birthday so my only option was to send an ecard to the recipient whilst on holiday. Glad to say everyone belly laughed so thank you for coming to my hour of need!

We have never been able to record the jibjab video on our computer. To read it you had to have an internet connection.
In addition I had to pay 18 for an annual subscription. While before we could buy the video to the unit.
I will no longer use Jibjab and I advise against it.

I have latest adobe flash but when I start the get to the stage following number of people the oblong screen remains white. Not happy at all i have used jib jab for several years now without priblems until now.

Online JibJab has much cleaner choices. In the app, the choices are mostly very raunchy. It is very difficult to maneuver around these nasty choices to find anything that would be considered at all clean. Would not have subscribed if I had seen the app first instead of online.

I have been a paid member on and off over the years and love the videos. My family and friends certainly have a good laugh when I personalize a video for them and send it. Price is great, experience even better. My nephew and friends kids love seeing themselves in the music videos!

There is only one improvement I can think of and that would be to be able to edit the card after it is created. For example I wanted to adjust or change one of the photo faces but was not able to unless I started from scratch.

I have had a few issues with 'missing' delivery of 'send it later' mailings. Not sure if it was the recipients server or? I am monitoring the situation, making sure if I have not heard from the recipient I will check with them etc.
Otherwise, great fun!

What Fun it is! Thank you for being there for us" I understand from others, that you don't offer to many different Jib Jabs. I have friends that Jib Jab all the time and they ran out. Just F Y I ~ Thanks again I'm still having Fun for now.

Wanted to stop my yearly auto payments and go on manual payments. Went to their support team- online and requested to have my auto payments stopped. Their response was fast, pleasant and went beyond what I expected. They gave me a refund and cancelled my auto payment. Wish all companies had such great support. Love JibJab.

I had a charge to my checking account that I wasn't anticipating, and when I investigated, it was an auto-renewal by JibJab. I didn't believe I had set up auto-renew, and they made it very easy to request a refund online, cancel the subscription and delete my credit information. I am very pleased with their rapid response and good customer service.

As I stated I was not happy that in order to view my video it would redirect me to the JibJab website. I think that the delay would make people hesitant 2 continue viewing it. Not that it is a long wait but I feel it is just enough to change someone's mind.