JibJab

I signed up for a recurring membership and forgot to cancel it when I realized I was no longer using the service. I contacted the support team and they quickly refunded my paypal account. I thought that was really great as they did not have to.

Sent three different great JibJab cards. Really easy and really enjoyed that. However, no response from anybody. "Larsen" e-cards has a way for the receiver to send a thank you right from receipt of the card so that the sender not only knows the receiver got it and when they got it (all you e-card folks do that), but also that they enjoyed it.

I joined and built two cards - then the site went down. Had tons of trouble getting the site to come back up and when it did, my cards were not working properly and I had to rebuild them. Before the site went down, I found it more user friendly, with some options that now seem to be missing. Kind of disappointed in my experience.

I completed a birthday card to send and I was surprised that other than putting in an email address, there was no place for me to write a note. The only way they knew who it was from was my email address. While the song we did was fun, I really wanted to write a personal note. Ended up doing it under a separate email, but it loses the impact that way.

The last card I made was copied to my husband and he never got it. It's too late now, but I showed him the email address I had put for him, and it was correct. I also never heard from the recipient of the one I sent in March. I I think she would have thanked me or mentioned it if she had received it.

I liked the added feature of being able to see when the recipient opened the e-mail. I wonder if there is a way to let your recipients know ahead of time that the unfamiliar e-mail is from someone they know so that it doesn't go to spam... without having to notify them myself.

I signed up to send a card to my Grandchildren. Was billed for the year. I knew I might never use it again so cancelled. I expected to pay for 1 month since I used it, but they gave me a full refund. Would say they are a great company to deal with.

I love the app. It brings me to tears laughing whenever I use it. The only reason it isn't 5 stars is the search functionality doesn't seem to work that great and I can't figure out how to search by # of people to include in the slits. But overall. Loads of fun.

My experience over the past several years has been great. I am NOT a new
Subscriber to JibJab and don't understand why I am being contacted as such.
I have been sending email cards for many years and JibJab is definitely one
Of the best if one doesn't want smarmy cards. Thank you for your site.

I've been a JibJab member for a number of years & have hoped for a quicker pace of new "Starring You" e-cards. Now that the membership cost has risen 50%, perhaps we'll see newer cards faster.
I also wasn't pleased that there was no notice of the price rise -- my membership was suspended at the date of 'automatic' renewal & I wasn't aware until I tried to send a card.
With that said, I love the cards!

I've been a member of JibJab on and off since 2010, and have sent hundreds of cards to friends either on face book or by email. Everyone who receives the cards loves them, and I have fun putting them together. The variety of cards keeps getting bigger and funnier, especially the dance ones.

I had a subscription that I didn't even know existed anymore. I then saw it on my credit card. I went to JibJab's website and the ease of their process was amazing. Their customer support, Trenten was great! He was fast with his responses, cancelled my subscription and refunded my subscription. I never thought it would be this easy. I am truly impressed with JibJab's customer service. Good for you! :O)

I could not align the mouths on my faces. I emailed your customer service people to ask for assistance several days ago now and I have had no response. I have not been able to use the card and feel as though I have wasted my money. I am very unhappy with this

I have not used my account in years and totally forgot about it until my cc charge came in - I contacted customer support a king for a refund and to close my account. They did both immediately. Great customer support and will certainly use them again in the future if the need arises.

Maybe I missed something in the details but the first time I tried to buy a card I ended up having to sign up for an account with recurring payments of $18 a year. I had already spent 30 minutes looking for just the right pictures to add to the care. Then it let me purchase the card for $1.99. I was, however, able to cancel the recurring payments and the next week purchased another card for $4.99.

Great attention and speedy reply via email with details of what to do in order to solve my issu
Specific requested info sent to Jib Jab Staff and issues was resolved within days.
Thank-you from another satisfied Customer

I made my family laugh to tears, my colleagues too!
If I could just make one comment to improve this it would be to be able to put more than 5 people (we're 6 in the family so someone is always excluded) and probably be able to adapt the contours of the face cause the backeground is often visible on the sides.
Other than that you're good to go for a good laugh! Thanks Jibjab!

Our family loved the christmas/snow versions and decided to buy it for the year. I assumed the birthday section would be just as fun to send cards to family throughout the year... disappointed in the selection. I guess I should have looked beforehand. But the thing that annoyed me the most was they want an additional $$$ to download and save each video. Wouldn't that just come with the yearly fee I paid?