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JibJab

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Florida
2 reviews
1 helpful vote
Follow Red H.
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Not very happy...
May 22, 2016

When I first joined JibJab years ago, I was happy with the fact that you could put personal info with every 'head' and you could apply very detailed outlines around the faces and ears and hair, giving the JibJab better quality and detail when completed. Here I am paying more each year for this service and my abilities have been reduced. It is still a good way to make my family and friends smile, but it would be better to have the original capabilities returned.

Date of experience: May 19, 2016
Texas
1 review
0 helpful votes
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Confusing but fun
June 25, 2016

I was sent an email that promoted one set of videos. I was motivated, logged in, paid an annual subscription and then had to dig pretty deep to find the Hip Hop Dad video... gifs mixed with videos, etc. It was kind of a mess.

Then, going to post it didn't behave well. I had to get the link myself and post it. (I utilize social media as my day job, so I'm pretty savvy to it.)

But the product is a blast.

Date of experience: June 22, 2016
Australia
1 review
0 helpful votes
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Needs refreshing; not value for money.
December 29, 2016

I particularly objected to the after sign up surprise charge to download/save the video and I am not endeared to the slightly sneaky, low ethics, of setting up an auto renewal subscription without an opt out option.

The templates, particularly for Christmas need refreshing as the choices are limited after using the service for a couple of years. I think JibJab's value for money has lost its appeal now.

Date of experience: December 27, 2016
Florida
1 review
0 helpful votes
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Super Duper!
June 1, 2017

I've Been using JibJab since the beginning of Time. I almost hear my friends and family giggling from afar when they open their email, however, I would like even more choices for dance, maybe even if we can only make the 5 people to one or two people instead.

Date of experience: May 30, 2017
Canada
1 review
0 helpful votes
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What about the kids?
August 17, 2016

Jib Jab is great when you live far away from the ones you love but, what about the kids?
I want to send cards to my grandchildren and other little ones in my life and jib jab would be great as their parents could keep the cards on their phones, tablets, computers... for the kids to see anytime they want. Sadly, there are none to be had.
Come on Jib Jab, what do you say?...
E cards for everyone, not just the adults!

Date of experience: August 14, 2016
Canada
1 review
0 helpful votes
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Great Service!
January 2, 2023

So often you hear horror stories of people who decided that they no longer wish to continue a service - and it's like an ugly breakup. This makes it incredibly difficult to leave the relationship in a positive way. JibJab was exactly the opposite. The service was outstanding. Same day in fact! They treated me (the customer) with respect and professionalism. It makes it so much easier to say positive things about them and the service they provide. Great Job!

Date of experience: January 2, 2023
Arkansas
1 review
0 helpful votes
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It was fun (while it lasted)
May 12, 2016

I had a great deal of fun with JibJab, but find that having sent numerous cards, I am not as active on the computer as I was. Not a slam at JibJab, just a change for me. I auto renewed my membership (and then realized it...) and asked if I could get a refund. I got it within 24 hours! Great service and a really humorous site to play on. If you have never used JibJAb, you might have a blast with it.

Date of experience: May 12, 2016
California
1 review
0 helpful votes
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I only wanted to join for one month
December 13, 2016

I only wanted to join for one month at the price advertised at $1.50, but I see on my bill they charged me for a year. I think that is very dishonest of the JibJab company. Honestly i would like a refund and an apology but I doubt I will get that. Please DO NOT renew my subscription after this one expires.

Date of experience: December 11, 2016
Florida
1 review
0 helpful votes
Follow Diane F.
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Hilarious!
June 23, 2016

Got this father's day card for my nephew--a real hunk and dancer! This choice was so him... I thought I was at a Mick Jagger Rolling Stones concert! So great. Also sent birthday card to his family now 5 members and it was great to see them all dancing and singing... Just loved the cards. Great job JibJab!... I became a member!

Date of experience: June 20, 2016
New Jersey
1 review
0 helpful votes
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Let's Face it!
May 5, 2017

Love the site. Some of the Vids... are just a little over-board for me. Their team is very creative with the millions of Vids, cards, etc. I, personally, enjoyed the old way to form a face. I have spoke with them about this. They were courteous in explaining why they no longer allow this tool. I thought the old face making tool was the "Tops" that put them over compared to other sites.

Date of experience: May 3, 2017
Arizona
1 review
0 helpful votes
Follow Elena T.
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Actually I found JibJab website interesting and different, but I also came to the conclusion that I will not always use those funny video because I am 63 years old. I created it only once.
I would definitely use this website if I would be younger and have younger friends.
I decided to stop using this website and asked to cancel my auto-renewal subscription's option.
This was done by the JibJab Customer Service without questions asked.
Thank you for understanding and taking care of my concern!

Date of experience: March 21, 2016
Canada
1 review
0 helpful votes
Follow Debra W.
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I LOVE JIB JAB... but I have moved to the country. And my internet service is very weak here. I am unable to
Maintain a stable enough connection to load the videos. I am sad. BUT. Jib Jab was excellent and graceful in
Suspending my account... taking care of this for me in just a day. I WILL be back... as soon as we can get high speed internet here. Thank you for being awesome.

Date of experience: April 14, 2020
Ohio
2 reviews
0 helpful votes
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Studio Dancers
October 5, 2016

Love the concept. For the most part, directions were easy to follow, although I could not figure out how to edit or delete my creations. I always had to start over if I did not like the results. I was disappointed that there was an additional charge for downloading, I will enjoy using this to send birthday and holiday greetings this year.

Date of experience: October 3, 2016
California
1 review
0 helpful votes
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I made Jim jab videos of my family and some friends. It was so funny I made myself laugh so much. Everyone else thought it was great too except for my sister-in-law. She threatened me with serious physical harm if I sent the jib jab video of her and my wife to anyone. Maybe I will post it on Facebook or You-Tube?

Date of experience: May 29, 2016
California
1 review
0 helpful votes
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Groovy app!
August 4, 2016

Excellent in almost every way. Except I wish you would return the face-shaping option. Without it, I have to choose between having the chin truncated or leaving black background on the sides of the cheeks.

Also, for those of us with so many heads, it would be nice to be able to name them for easy searching.

Date of experience: August 1, 2016
North Carolina
1 review
0 helpful votes
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This is so much FUN!
February 22, 2017

I have had the best time with jib jab I don't know why I didn't subscribe sooner. Making these little videos have really been a good outlet for me. Thanks for providing current songs as well as oldies you guys are GREAT!

Date of experience: February 20, 2017
Illinois
1 review
0 helpful votes
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I finally tried JibJab and love it!
March 3, 2017

I have been thinking about making JibJab cards for years, and I finally decided to set up an account to create a card for Valentine's Day. I sent it to my husband, and then to other relatives, and posted it on Facebook. My hubby and I can't stop laughing every time we watch it, and our family and friends loved it, too. I have already created 2 more cards, which I will be sending soon. Love it, so much fun!

Date of experience: March 1, 2017
Florida
1 review
0 helpful votes
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Expecting more
April 29, 2017

I was a member 3 years ago, thought I would give it another try but I just don't feel like there has been very much added since then. And what do I need to do to order DVDs of the videos that I have personalized. The support feature is not very customer friendly.

Date of experience: April 27, 2017
Texas
1 review
0 helpful votes
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I have had much fun with this site in the past. I am retired now and living abroad with very little access to the Internet in the remote area where I live on my farm. I had cause to request a refund of my auto-renewal subscription recently and I was indeed very surprised at the speed and promptness in the reviewing and processing my request. Customer Service rocks and I have no hesitation in recommending their services to anyone looking for fun ways to express him or herself. Great job guys!

Date of experience: June 17, 2020
Canada
1 review
0 helpful votes
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Make birthdays fun
July 9, 2017

I have been sending these cards to friends and relatives for a while now. Try to have their photos handy and find a card that fits their personality or interest. Not sure if they enjoy it as much as me. Hope so!

Date of experience: July 7, 2017

Overview

JibJab has a rating of 3.1 stars from 12,909 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun and birthday card. JibJab ranks 2nd among Greeting Cards sites.

service
165
value
183
shipping
54
returns
60
quality
154
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