I only wanted 1 card, but was signed up for a year, as I'm a oap I found it hard to stop the money being taken out and found it all to much won't use jibjab again
Signed up in February 2012. Used the site for just a couple of cards and then was unable to access my account anymore.? Couldn't find a telephone number to help me out, so got frustrated! Who imagined that there was a yearly fee that automatically charged me again in February 2013. Somehow I missed seeing the fee on that statement :( Note that I never used the service in 2013.
Now there is another fee of $12 on my February 14,2014 statement! Tried to cancel by using their "submit a request" and never received a response. Then tried to access my account, no luck once again. Asked for new password, no response. So finally got their telephone number from the Better Business Bureau and called directly to cancel! Their number is *******971 in California. They said they would reverse the 2014 charge and send me a confirmation.
Automatic renewals should not be allowed without some correspondence with the customer that shows the charge is about to be made or shows receipt shortly following charge with ability to cancel within so many days. I feel I was Jabbed by jibjab!
Have been messing with this for the last few days. I end up laughing my butt off making these cards. This is a great site for people with a sense of humor (although not all of them.)
Great way to change the method of sending a greeting card that is well received and enjoyable. It was easy to create received a lot of comments for those who receive one how much they enjoyed it.
Its been so much fun for my husband and I that we spent a whole evening laughing so hard that our stomachs hurt, we couldnt wait to send cards out to our families, they loved it too!
It's fun to send people cards that can give them another reason to smile. It's a quick and easy way to stay in touch( you do need a photo library of your friends faces to accomplish thus.)
I'm annoyed that when I send to friends there is your buy request My friends think I'm selling them something. I would keep if you got rid of your sales message attached at end of each jibjab.
I can't get anything I do to post! I will admit that I am older, and not the greatest with technology, but I thought your site would be fun, and all it has done is frustrate me.
I had trouble aligning my picture with the place for the face. It didn't look good. When my mouth moved there was a black space. And near my jowls there were white spaces.
This was so much fun to create and I like how JibJab photo app make it easy to position faces. So many fun choices and my family loves seeing themselves in the videos!
After looking through all the cards, I found no cute ones to be really appropriate for Christians. Had I known that at first, I would not have joined. All my friends are Christians.
My whole family enjoyed he videos I made and I got to include mt deceased hubby in there with us! I posted three to Facebook so my friends could all enjoy them too.
Im a non active membership of JibJab but I still got charged. I contact JibJab Customer service and voila its done. Fast respond, friendly words, clear directions, a happy customer. Me! Good job!
Sent this as a birthday card to a dear friend... she called laughing so hard. Not sure if it was the card, or my face on the body but, who cares! It worked!
I emailed customer support for help with an issue and they responded super-fast and my issue was resolved quickly, in a friendly manner with no problems. I cannot recommend highly enough. Thank you!
I just discovered JibJab and think it is great! As long as they don't charge per card, $18 a year is a bargain! We all got tons of laughs out of these videos.
My late husband used to use JibJab. There are so many selections and the way the photos fit in is excellent. JibJab makes it so easy to professionally photoshop some amusing greetings. Thanks!
I was a little frustrated that I had to register for an account to finish my video at first, but the support team handled my complaint literally within minutes. Very impressed with that.
I had a problem with my account and customer support took care of it right away. Thank you JibJab for taking the time to research the problem and getting it fixed so fast.
I've never been disappointed when I send someone a JibJab card. It's so easy and always turns out great. I know all my friends and family get a big kick out of them.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab has a rating of 3.1 stars from 12,928 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun and birthday card. JibJab ranks 2nd among Greeting Cards sites.