JibJab

Requested a refund after my yearly subscription to Jib Jab was renewed for 2019, totally forgot the renewal would be automatic, filled out the online form and just held my breath but expected like many similar subscription companies my request would either be denied or simply ignored I WAS WRONG, within 24 hrs my refund was reflected into my bank account along with a very pleasant email from the support team inviting me to re subscribe at any time should I wish to in the future Cheers to Jib Jab restoring the faith in online shopping xTracey

I really appreciate that you have some FREE JibJabs to send out. And I know allot of my email buddies have enjoyed getting this type of funny email with all the Politics and bad news on TV lately-it is a pleasure to send something to lift the spirits some. There is one problem that I found on this site. When I made an error in what I wrote to all my email buddies about the video, there was no option to correct it before I sent it out. So I sent it anyhow, but it wasn't perfect.

I liked it, I joined, so now I'm a member. No biggie.

Had to pay extra $1.99 for a download, Ok, no problem.
I was already impulsive to join, an extra $2 bucks
Isn't a big deal.

Everybody that saw the video loves it... but it's when
They too like a copy, like family & friends, they have
To pay $4.99 for one. That's when you get the WTF
Smirk grows on people's faces.

They're asking me why do they have to pay, others might
Say it seems like a money making scam, others might
Now have a not-so-great impression of JibJab now, or
Initial 'loved it' now turns to 'it was cool... whatever
It is, I, no you, look like the butt. Also, not one person
Knew what JibJab was, so it's not as popular as you
Might like, despite the revenue you may bring in.

Hey, it's your business, do what you want. However,
If you want it to be truly popular and everywhere,
Then you make it easy for everyone to have it. You
Gain the masses first, before high profits. Ask FB,
YouTube, Microsoft, etc... how they got their traffic.

Only one thing comes to mind of this scenario...
Diminishing return. My worthless 2 cents.

Thanks again.
Ben

I remain unhappy, specifically with the outcome of my feedback regarding ecards not received by recipients yet marked as "unread" by the website. I have used JibJab seasonally for several years and my efforts have been a genuine source of amusement to relatives. The response received by Taylor offered no explanation of the reason the ecards had not been delivered and no apparent effort to rectify the problem - he has apparently taken the easy way out and refunded my subscription. I accept that this was my request if nothing could be done to fix the problem... but there is no indication that anything was looked into and no explanation. As I am sure you will understand a subscribing customer should have confidence that ecards sent via your website will be delivered to intended recipients.He mentions I can still access the website but in fact this is of little use as I cannot send ecards (the primary purpose) without having subscribed. I feel "fobbed off" and would have thought my plight would have resulted in some explanation and indeed investigation so that others, and there presumably are others, affected similarly would avoid the disappointment of learning their well intentioned ecards sent were not in vain. I am unsatisfied because I have now lost my subscribed status, the ability to send ecards, and have received a dismissive email which doesn't include the "comments" I requested in my original feedback email. I await your further response.