I was trying to get a refund and there was a mix up with my account. The 2 customer service representatives, Danielle and Heather were very helpful and fast at resolving this issue.
I got JibJab on St. Patrick's Day. Spent $18, then tried to send cartoon to a phone and they wanted another $4. I spent $22 dollars for nothing. I want my money back...
I forgot I had an account until I saw that I was billed for another year. One quick e-mail to customer service and problem was solved all within 30 min... wow... fantastic. Thanks.
Terrible customer service. No phone number! Only use email and then take TWO DAYS to answer it. They zap that credit card with no delay, no problem. But talk to you, hell no.
Sometimes I can't find exactly what I am looking for, but once in a while, there are some very funny ones that just crack me up! I love the animated ones the most.
The promo said it was going to be $1 for the first month or two and I was charged $18.
I emailed your support people so they can cancel my membership ASAP.
Used this site once. Paid $18 for membership and was notified you cancelled me for no apparent reason. I will be contacting PayPal for a full refund. Not recommending this site to anyone
I've made quite a few birthday (on my Galaxy S3) jabs that people have loved! The other day I couldn't make one until I paid again. The process worked for one but NOT FOR A SECOND ONE. SOMETHING is screwy wherein FACEBOOK cycles through the process over and over again preventing picture picking. This is when I'm logged out of Facebook. My big mistake seems to be pressing the "find pic on Facebook button" ONE TIME ONLY. When the "PAY AGAIN" SCREEN came up again, I gave up. I thought it was $18 for membership - not per card. I wasted a lot of time trying to get it to work.
I experienced jibjab from a card I received and was so impressed I joined myself. I found the site easy to use with a variety of options for cards which are quite unique.
The team were fantastic in their responses to my questions. I thought i only paid for one month but i paid for twelve and they reimbursed me straight away! Will definitely use again!
Easy to make! Hardest thing is getting your "heads" to all be alike in terms of exposure and color. Once you get your heads to look consistent... it's a breeze. Lots of fun...
Payment amount is never disclosed until payment procedure is already finished, I wanted to buy just one e-card and I ended up paying 18 dollars for a yearly subscription... not a fair deal!
I was utterly dissatisfied by this service; having attempted to send it twice, it did not arrive at its destination. I have therefore cancelled my subscription and would not use this company again.
Customer service is great! I emailed them with a concern and they responded right away and took care of it! We will be using Jib Jab more often. They care and they're funny!
I paid with Master Card Feb 5 received my receipt Feb 7 2017
Tried to send Valentine cards, this is why I purchased JIB JAB.
I sent a question into the customer service, 2 days for reply? What company doesn't reply for 2 days.
We are enjoying your app but the videos need to be in a slightly slower motion to really enjoy them. Also being able to locate videos\ecards can be somewhat confusing when starting out!
I am very satisfied with the cards and videos (especially)! Saving the heads to be reused is a bit cumbersome, otherwise I love this eCard celebration app!
High quality art, miles above Hallmark and American Greetings. Funny and groundbreaking at times too! JibJab has lots of stuff for free and what isn't is about a dollar a month to use.
Montly fee is charged for a full year at sign up and no option to pay monthly. Otherwise I would still be a customer and not feeling like it was bait and switch.
It does my heart good to make my friends and family laugh. JimJab adds a much-needed ingredient to making their day special. Thank you for doing this.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab has a rating of 3.1 stars from 12,928 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun and birthday card. JibJab ranks 2nd among Greeting Cards sites.
Hello Jim! It sounds like something is off, for sure. We are happy to help though! Please send us an email to help@jibjab.com and we will get this issue resolved for you.