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JibJab

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Illinois
1 review
0 helpful votes
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Ecard not delivered!
September 21, 2016

I signed up with Jibjab so I could send my daughter a ecard on her birthday.
She didn't receive the ecard either in her regular email or her spam mail.
I would like a refund of $18 on my Visa card ending in #8454 ASAP.
Thank you
Eric A. Eisenbud, M. D.
Denver, Colorado

Date of experience: September 19, 2016
California
1 review
0 helpful votes
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Can't copy
August 11, 2017

Making the video was easy. I wanted to show the video at my volunteer group. I wanted to copy it to my lap top, so I can show it at our meeting. You guys don't let do that, or I just don't how to do it.

Date of experience: August 9, 2017
California
1 review
0 helpful votes
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Birthday Jib Jab
May 8, 2017

It was easy to use and user friendly. The end result was really good and the recipient loved it!

It was easy to download the photos onto the site and the directions of how to shape the images were clear and direct.

Date of experience: May 6, 2017
Georgia
1 review
0 helpful votes
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Awesome Birthday Card for my Son!
May 9, 2017

After I uploaded the facial pictures I chose to use and manipulated the mouth to react just right for the song, the outcome, for me, was amazing! My goal was to put a smile on my son's face for his birthday because I could not be there to celebrate it with him. It was amazing, this birthday card did just that! Thank you!

Date of experience: May 7, 2017
Connecticut
1 review
0 helpful votes
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Best customer service I've ever received!
August 11, 2018

I hadn't been using Jibjab in a long time when I noticed the auto-renewal charge on my credit card. I contacted their customer service web page and there was standard script for refunds. Within hours I had a response that my full refund would appear on my credit card within a few days. Couldn't have been easier! Great company!

Date of experience: August 9, 2018
Massachusetts
1 review
0 helpful votes
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As a paid member we should have more videos to choose. Although there are several to choose from we should have a lot more. Other than that what we have to choose are great and awesome! I still love and have laughs with what we have to work with.

Date of experience: December 28, 2016
Connecticut
1 review
0 helpful votes
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A cancellation of a cancellation
March 6, 2018

I never leave reviews but this one time I will. I just want to shout out a big thank you to the Jib Jab crew - especially Nate, who helped me with my account, even when their servers / computers had incorrect info about my account- when other people would not have pursued it and just given up Nate (from JibJab) did not - and he stayed in contact with me throughout the entire process, even making sure everything was good on my end, So big ups to Nate from Jib Jab, and jib jab of course. Thanks again

Date of experience: March 4, 2018
Montana
1 review
0 helpful votes
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Sent a JibJab card, got a confirmation!
January 24, 2017

The confirmation showed the text that I added and had a button to allow me to watch the card again. When I hit the button, nothing happened which lead me to wonder if the card had gone through! I had to contact the recipient to see if the card had gone through,

Date of experience: January 22, 2017
Maryland
1 review
12 helpful votes
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I don't like jibjab anymore since they dumbed down the software... now the faces look stupid. You can not fine tune the faces anymore. I might have renewed my subscription if they didn't change their software a few years back.

Date of experience: September 30, 2015
Pennsylvania
1 review
0 helpful votes
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Could be better
August 20, 2016

Everything was great with jib jab however when I requested next day delivery they never shared the time it would be. I told the recipient he would get something from me the next day but it came late and I thought it wasn't coming. Having a time of delivery or the ability for the customer to chose the time would be a vast improvement.

Date of experience: August 18, 2016
Maine
1 review
0 helpful votes
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I LOVE THIS SITE!
February 22, 2017

It's always fun and easy -- everyone loves getting the hamster-grams! I would like a little more leeway in terms of snugging up the edges of the pics so they look a bit more polished, but seriously -- it's a small thing!

Date of experience: February 20, 2017
Australia
1 review
0 helpful votes
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Jib Jab made my Christmas
December 12, 2016

After receiving a JibJab video card from a family member, I was so taken with the video that I decided I would use the same company for all my cards from now on. Everyone that has received them have said they really enjoyed them, they are a card they can keep.

Date of experience: December 10, 2016
Massachusetts
1 review
0 helpful votes
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Overpriced
March 31, 2017

This app is extremely overpriced for what you get. I want a full refund
Please.

This app is extremely overpriced for what you get. I want a full refund please.

This app is extremely overpriced for what you get. I want a full refund please.

Date of experience: March 29, 2017
Alabama
1 review
0 helpful votes
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Irish jig
March 22, 2017

Took thirty min to do card because it kept kicking me out after one person was added to video and it had 5 people in it also hoping it only charged me once for $18 not sure please check do not understand why you have a reaccuring charge only needs to be one time payment not reaccuring if I want it next year I will sign up so please fix this or I am going to cancel membership

Date of experience: March 20, 2017
California
1 review
0 helpful votes
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Rip-off
March 22, 2017

I made it (not knowing I had to PAY for a membership!) and looked at in once and then never got it! I couldn't find it on your site or on my phone anywhere - it just disappeared! So I cancelled my membership! WHat a huge disappointment all the way around!

Date of experience: March 20, 2017
Canada
1 review
0 helpful votes
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Customer Service follow up
January 12, 2017

Excellent customer service; timely resolution for a double billing issue which really was my problem. Taylar at JibJab was wonderful in ensuring the problem was rectified. We love using the ecards featuring our staff at holiday times of the year; keep up the great work:-).

Date of experience: January 10, 2017
GB
1 review
0 helpful votes
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Highly amusing and great selection
September 9, 2016

Compared to other sites, we found this one straightforward, good value (no trial period - pay up front and get what you pay for) and it offers a fabulous selection of amusing ecards. We think ecards are the way to go - better for the environment and what better way to bring a little bit of laughter to family, friends & colleagues.

Date of experience: September 7, 2016
New York
1 review
0 helpful votes
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The best hoilday greetings ever!
January 12, 2017

I had so much fun creating and sharing the JobJab holiday greetings. I couldn't stop laughing and neither could my friends and family. Can't wait for the next time I can use them to brighten someone's day. Thanks.

Date of experience: January 10, 2017
Illinois
1 review
0 helpful votes
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Great fun and wonderful customer service
December 27, 2017

I loved the JibJab creation I made for my grandchildren last Xmas --- easy to use, delightful! I later made an error in how I paid for the service/ JibJab overlooked my mistake and gave me a full refund. How's that for superb customer service!

Date of experience: December 25, 2017
Illinois
1 review
0 helpful votes
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It is almost time for lunch
December 22, 2016

I am starved! Most likely I will be out of here in about an hour and a half on my way to some where to have some hot tasty goodies! STAR WARS - Rogue One was phenomenal! Thank GOD Donald Trump was elected!

Date of experience: December 20, 2016

Overview

JibJab has a rating of 3.1 stars from 12,909 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun and birthday card. JibJab ranks 2nd among Greeting Cards sites.

service
165
value
183
shipping
54
returns
60
quality
154
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