JibJab

I just renewed my subscription as I've been a member for a very long time. The only beef I have is it would be nice if we could remove the Jibjab logo. I put them in many of my video's as my company is called Memories in Motion. Sometimes it's a big distracting. I can crop it out on some but not all the videos. In future, I'd like to see a ways to create a jibjab with your own music video so we can pick and choose the group/artist. Keep up the good work though. It always brings many laughs.

I recently paid for a 1 year membership to create a video for a friend's birthday. The fee seemed low enough. For some reason, my card was charged twice instead of once. So an $18.00 charge turned into $36.00. I did contact JibJab for assistance and the rep informed me that his research revealed only one charge. I am still trying to get this rectified but have decided to cancel the membership altogether. I don't believe it's worth the trouble of having to go through this.

Long story short I misplaced my credit card while I was out and about. Within a few a days it was returned but here is was the kicker. I got an notification stating I made purchases through PayPal. JibJab being one of the companies that were on my bank statement. However soon as I contacted JibJab about what happened they were ready to fix the issue immediately without an hassle and I really appreciated that. In which I was surprised and felt good because you hear stories similar to mine and nothing gets resolved. This was a positive outcome and I wanted to share my experience. Thanks! Again JibJab.

I recently renewed my membership for Father's Day and sent two Jibjab emails to my husband, neither of which he could view. I had to go to my account and let him view them there.
ALSO, it is not always possible to distinguish offensive messages (profane or lewd) by the title or cover picture. For families' sake (and children who love to look, too) please consider grouping or marking these in some way. Thank you for your consideration of these matters.

The site is great, works easily, even if you've never done it before. Only problem is if you pay for a premium membership, there's not enough new music videos or cards added annually.
If you have lots of people to do birthday or occasions for, you can't be recycling these ideas for them (as they will all see the card that was specially made for them, with someone elses face).
For the price of membership, JibJab needs to keep adding at a faster pace than they currently do.

The concept is a good one and generates laughs but I would suggest a few changes. First, the mouth movement never lines up with the static face images, it would be better to just leave that part out. Second, the delivery method is terrible. If I'm paying $18 to use this app, I don't want it to look like an advertisement for JibJab when I'm sending the card to its recipient. This was the most frustrating and disappointing part of my entire experience.

Paid in advance for the one year subscription, then played around on the site, made some fun jib jab videos, shared them with other family members... but decided I didn't want to commit to playing that much through out the rest of the year and decided to cancel the membership. Finally a company with NO drama, or sales pitch to try and change my mind. Helpful and prompt service and membership was cancelled. Now I'm waiting for the refund... which I fully expect to see reflected in my account soon.

I have sent many interactive cards with Jib Jab and have always had a wonderful response. My friends and family kind of expect me to send them one on their birthdays. I do wish you would go back to the older face-capture. I think it made it look better and more proportionate. One more suggestion, please add more cards with varying genders. You need some new material. Thanks so much for coming up with this product. It's hilarious and so easy to use

I love JibJab and have sent numerous cards to friends and family the past few years- all hilarious and well received. However this month I find myself in a different set of financial circumstances due to the recent flooding in my area and felt I should cut back on unnecessary expenditures in order to be able to assist those in need. My yearly payment had already been deducted by the time power was back on and I had an opportunity to call customer service.The representative who took my call immediately took care of that by refunding my payment. He was kind, considerate, and extremely helpful and I greatly appreciated his assistance. Thank you JibJab!

Be careful, JibJab has set up their payment screen to make it seem like you're only going to pay a couple bucks but you are actually paying for a year subscription, on a recurring basis. So you cancel your sub right away but it's not even clear if you have cancelled or not.

I'm sure there is some small print that says you are about to pay 20$ and not 1.60$, but it's easy to get confused. If this product is so great, why would have you to obscure the true cost? Why would you not make it obvious if you have cancelled your sub or not?

JibJab just tries to milk 40$ out of each customer because they know no one will ever need more than 1 or 2 of their "okay" video cards.