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JibJab

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Australia
1 review
0 helpful votes
Follow Garry P.
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Xmas
December 22, 2016

Happy with the service.
Pricing OK
Movie should be convertible to less MB, too large to email personally
Resolution needs to lift to meet today's standards
Thanks for making our Xmas that more special

Date of experience: December 20, 2016
New Jersey
1 review
0 helpful votes
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Tmaussie63
December 31, 2016

I reached out to the support staff, as I found my card had been charged. I
I had forgotten that I was signed up for Auto renewal. I reached out to the team, and explained that I had forgotten to cancel. I received and email in less than 24hrs from Support team saying they would refund the charge.
Very helpful and Thank you.

Date of experience: December 29, 2016
Canada
1 review
0 helpful votes
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Patience and MORE Patience
April 1, 2016

I was so angry when I couldn't get on the site.
I was testy and sarcastic and frustrated!
Customer service was prompt, polite, thorough in their explanation and never gave up!
Thank you so much!
Carey

Date of experience: April 1, 2016
New York
1 review
0 helpful votes
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How to resend the card.

The first time I sent it neither of my intended recipients received the card.

Moreover the directions were not clear and no one was available to talk to.

The card is great but the sending procedure is impossible.

Date of experience: February 20, 2017
Brazil
1 review
1 helpful vote
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Bad
August 23, 2016

Worst, i trying to get a month, automatically the site take U$18. After to do the video, upset once more, i should to pay a plus fee to download the film.
Jibbaj is unfair site with customers.
Trying to cancel and refund: Impossible

Date of experience: August 21, 2016
Nebraska
1 review
0 helpful votes
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Too costly
December 21, 2016

After paying the $18. To join the site I was extremely shocked to learn that each jib jab was another $2.00.

If I had not used the site as I did I would have requested an immediate refund. Consider the $2.00 per jib jab a total ripoff.

Date of experience: December 19, 2016
Connecticut
2 reviews
0 helpful votes
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JibJab Greed
December 29, 2016

Tried to send Xmas JJ found that membership expired. Renewed (at $10 more than last time). Lost my heads I previously had? Had to change password as old one no longer applied. Never got to send due to time constraints from trying to log in and create card. Difficulty emailing JJ to a group of contacts as well. NOT A VERY USER FRIENDLY SITE AT $35 a pop / per year. Definitely my last year.

Date of experience: December 27, 2016
Colorado
1 review
9 helpful votes
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I hadn't been on the jibjab site in quite a while even though I pay the annual subscription fee. Just went to make some new cards and discovered, like many of the people on here, that I can't edit the head shape of my uploads. My old heads are still in there, nicely contoured, but the new ones look like potato blobs. Very, very disappointed. The videos themselves are still fun, but the interface is now terrible. I will be canceling my subscription.

Date of experience: December 29, 2013
Massachusetts
2 reviews
0 helpful votes
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Mostly Pretty Flippin' Awesome
February 22, 2017

The parody was perfedt and had the intended effect. It didn't get the attention that I thought it might on Facebook which may have been due to how it was packaged when you saw it on Facebook and how it opened. Still great though. Thanks

Date of experience: February 20, 2017
California
2 reviews
0 helpful votes
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I love this app I have so much fun with it making videos of friends the only thing I would suggest to add would be a couple of more options for spaceships since I ran into problems with a lot of people's chins being more narrow

Date of experience: February 20, 2017
Kentucky
1 review
0 helpful votes
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Jib jab review
December 13, 2016

While trying to put in the faces, it kept going back to having to pick out photos. Wouldn't let me use some photos I picked, maybe to many in the photo to single out one face. Grandkids, the reason I joined, loved them once they were done. Just wish it didn't keep reloading.

Date of experience: December 11, 2016
Michigan
2 reviews
0 helpful votes
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Choice of cards
August 6, 2017

Would like to see more choices for ecards that do not require using photos. I like the cards but it takes too much time to insert photos on a lot of the cards, so when I do not have time, I would like to pick a card that can easily be sent.

Date of experience: August 4, 2017
GB
1 review
0 helpful votes
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Excellent service
November 6, 2019

I noticed an upcoming payment was due out of my account for JibJab.
I did use JibJab once but couldn't recollect agreeing to an annual subscription.
I contacted JibJab and within 4 hours they had contacted me and sent a complete refund to my account and cancelled the annual subscription so that this wouldn't happen to me again.
I am super pleased with the speed and professionalism of JibJab
I wouldn't hesitate to recommend them to anyone in the future... if only other companies were like this.
Thanks JibJab

Date of experience: November 6, 2019
TT
1 review
0 helpful votes
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Real belly laugh
January 30, 2017

My cousin sent me one on my 65 birthday, Mexican dance, Very apt as I am taking part in a reenactment of the. Alomo in July.
I then did one for my good friend who we are on holiday with in Tabago. Elvis fan. It went down a treat. Thank you.

Date of experience: January 28, 2017
Canada
1 review
0 helpful votes
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Poor
May 5, 2017

I paid for a month at the end of March. Used it for a couple of greetings. When I tried to use it at beginning of April was asked for another fee. I feel my original fee should have covered the time from March 16 to April 16. So I unsubscribed.

Date of experience: May 3, 2017
West Virginia
1 review
0 helpful votes
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Posting
September 20, 2016

I uploaded all my pictures, entered my credit card information, and still could not get it to upload to Facebook. I created a video for my sister's birthday, and attempted numerous times to post the video, it kept posting the video without my pictures! It's now 4 days later, and I give up. I'm asking you to cancel my subscription to Jibjab for this reason. Thank you, E Rankin / Pennsylvania

Date of experience: September 18, 2016
Austria
1 review
0 helpful votes
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Irritated
December 15, 2016

I thought this Service could be paud month by month. But I was billed for a whole year!

Please cancle the contract and refund at least the 11 months I payed too much.

I already wrote yout this a few days before, but I did not receive any feedback until now

Br
Walter Renner

Date of experience: December 13, 2016
Canada
1 review
0 helpful votes
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Video download
July 23, 2017

Colleague suggested this app for ice breaker video before safety meetings. She used this app before the change was made, when you used to be able to download the videos to your desktop.
Im very disappointed this feature isnt here. I just waisted 25 dollars.

Date of experience: July 21, 2017
Florida
1 review
0 helpful votes
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Pricey
April 18, 2017

I saw the oferta in the website, so I decided to send a Birthday card to a friend. I don't mine to pay, but $18.00 is FAR TOO MUCH. My mistake, next time, I bake some cookies and send them by Mail.It will be cheaper!

Date of experience: April 16, 2017
Texas
1 review
0 helpful votes
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Incredible
April 21, 2017

Incredible. This app can express practically anything you can imagine. It can help you in happy situations, bereaved situations, celebrations, feelings, holidays, & emotions. It couldn't get any better. Thanks

Date of experience: April 19, 2017

Overview

JibJab has a rating of 3.1 stars from 12,909 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun and birthday card. JibJab ranks 2nd among Greeting Cards sites.

service
165
value
183
shipping
54
returns
60
quality
154
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