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JibJab

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New York
4 reviews
0 helpful votes
Follow Debbie R.
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Crazy fun!
August 11, 2016

Had such fun over the years jib jabbing my friends & family! They made some changes to make it more simple by having a template that you could no longer adjust around the face which worked better for many but I liked it much better the old way so I pretty much stopped using it. When I contacted customer service about canceling my auto renewal, they responded quickly & took care of closing my account with a great attitude! I would not hesitate using them in the future!

Date of experience: August 9, 2016
Illinois
1 review
0 helpful votes
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PERSONALIZED & FUN
January 22, 2017

LOVE! Mailing cards is honestly adding up in our family as it grows. All bdays hit at the same time too - this is great bc even though it's an email, they are so personalized with pictures and songs that the older generation doesn't think i am "lazy" and I can set the date and be confident the card will be sent timely.

Date of experience: January 20, 2017
New Zealand
1 review
0 helpful votes
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Crack up being able to manipulate others and get away with it
One way to get a response from those you forward too...

Would b good to have other (sexy) music on pole dance
More options like beach. Cake on the ocean etc. bikini girls, sailing, scuba diving etc?
Just thoughts.(was a designer my self once)love the immagination

Date of experience: February 20, 2017
Texas
1 review
0 helpful votes
Follow Debbie S.
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Life saver but need to constantly update selection.
February 22, 2017

Jibjab has been a life saver for honoring friend and family birthdays. The little ones especially enjoy seeing themselves in 'starring you' videos. But after a couple of years I am running out of fresh cards to choose from and, sadly, will probably have to let my subscription lapse after this year. Additionally, most cards are geared toward adults not kids.

The cost of subscription is easily offset by the price of actual greeting cards.

Date of experience: February 20, 2017
Canada
1 review
0 helpful votes
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Frustrated
December 13, 2016

I love the concept and the cleverness of the program, but some frustrations using.
1. Many recipients unable to download without trying several times
2. Some recipients did not receive (my daughter; making me wonder how many others on the send list missed as well)
3. Not a current contact list that was brought up by the program (wondering how all those old contacts of many years ago were included?!) and missing some newer contacts
4. Would be nice to be able to confirm if opened/received at the other end
5. Option to save select contacts for future cards would be nice
6. Didn't appreciate that it was extra money to save the card. The base price should cover this.
With some tweeking and without gouging this is a terrific program. Hope you can oblige.

Date of experience: December 11, 2016
California
1 review
0 helpful votes
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Great job on customer service.
June 24, 2016

Answered phone right away. Needed a refund and there was no problem or
Hidden agenda's. Devonne was a very good representative for Jib Jab. Thank you.
Usually would not take the time to do a review however customer support is not that
Great anymore with many companies. Great job

Date of experience: June 22, 2016
Indiana
1 review
0 helpful votes
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With a few glitches in overall set-up process, I think I did ok... my challenge has been (just discovered) thought I posted on frfiends facebook page and they said they didn't see it... don't know. Could still be user error...
Overall experience... good, knowing I gotta believe I will get better w/ practice!

Date of experience: June 14, 2016
New Jersey
2 reviews
0 helpful votes
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Very easy to make
September 7, 2020

Very easy to make a video by using own uploaded pictures, simple and user friendly. Great for having a laugh with family and friends, cuts down costs for cards and can send link to multiple people. Only given an average score as the email facility on share doesn't seem to be working effectively or may take longer to go through depending on the recipient provider. Will test it for the remaining year, enjoy!

Date of experience: September 7, 2020
Vermont
1 review
0 helpful votes
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Fun Software
October 8, 2016

I personally enjoyed the videos/movies of different dance, single and group ones. It was fun to create personalized dances adding family members pictures and use them for entertainment on a i. E. Birthday Party, etc. I used most of your your templates for fun entertainment. Everyone I showed the videos I created by adding faces, loved them too and thought they were hilarious.

Date of experience: October 6, 2016
Pennsylvania
1 review
0 helpful votes
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No much has been added
July 31, 2017

I was excited because this site had really funny cards available years ago. Joined to make a card for my sister's birthday. Nothing has really been added (nothing of substance anyway). So many fun songs available and all you had was "Happy" by Pharrell- I'm not very Happy.

Date of experience: July 29, 2017
Arizona
1 review
1 helpful vote
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I had an issue and almost immediately after my request I heard back from Jib Jab. They said they would work on it.
Wow, not 10 minutes later and it was resolved by them. All I had to do was log back on. Thank you!
I was quickly trying to make a video for my husbands birthday so I appreciated your quick resolution.

Date of experience: June 1, 2018
New York
1 review
0 helpful votes
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Super fast resolution of refund issue
January 26, 2017

Couldn't be more impressed with speedy and courteous, no fuss response to my request for a refund after not remembering that my son had signed up for jibjab last year and so didn't know it would be an ongoing renewal and they just refunded the membership fee with no hassle whatsoever! Makes me want to support their company and I'm sure we will again.

Date of experience: January 24, 2017
Canada
1 review
0 helpful votes
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Somewhat Satisfied
August 20, 2016

Tried multiple times to send on weekend and wouldn't go thru - then my 5 attempts came through 4 days later. Tracking system not reliable - had to ask people if they had received my invite.

Good variety of cards & up to date music.

Date of experience: August 18, 2016
Louisiana
1 review
0 helpful votes
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Reindeer
December 15, 2016

For whatever reason, only on this site, my number nine, in my address changes to what looks like a g, but different. Very few have been able to receive it. I originally signed up for a 1.99 video, but my Pay Pal was charged 18.00, which I wouldn't mind so much, if it worked right. Can not understand why I'm having this problem and don't know how to fix it.

Date of experience: December 13, 2016
Canada
1 review
0 helpful votes
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Auto Renewal Fee
March 29, 2016

5 Stars to Jib Jab, great at creating clever, entertaining cards that deliver tons of laughs. Things change and I do not need this service now, haven't utilized it for about a year, so when renewal fee showed on my credit card, I asked for a refund.
It was no-hastle and immediate. Customer service just as great as the product!

Date of experience: March 28, 2016
Maine
1 review
0 helpful votes
Follow Carol C.
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Saw a friend of a friend's JibJab post on facebook and it was immediate love. I'm having a ball annoying everyone I know. Actually, I'm quite proud of my creative efforts. Sometimes when I forward the fininshed JibJab piece by email, the people I'm sending them to cannot open them. It's even happened on my own email site when I've forwarded them to myself. But, most do go through without any problem. Please keep on posting your craziness for those of us with too much time on our hands so that we can complete them. Love it!

Date of experience: December 10, 2016
Texas
1 review
0 helpful votes
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Friendly and responsive
December 12, 2018

I contacted JibJab because I had forgotten to unsubscribe and was charged for a second year, Taylar responded quickly and professionally. My issue was resolved in short order. Oh how I wish more companies would follow their lead. Being treated well makes all the difference. Thanks, JibJab!

Date of experience: December 12, 2018
California
1 review
0 helpful votes
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Bad service
December 17, 2016

I already bought membership for one year, why can't I upload my videos? And when I share them there is WAY too much advertisement of JibJab. Plus, people have to go to your website to even just play a video!
Not fun!

Date of experience: December 15, 2016
Indiana
1 review
0 helpful votes
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Revenue Cycle Services
December 21, 2016

We use this to celebrate our staff's birthdays who work off-site. Everyone whom I've sent one love it. My issue is some of them aren't appropriate for work folks. Maybe I'm looking in the wrong place. The ones that are a little tame are also a little lame. But, all in all like these allot!

Date of experience: December 19, 2016
Arizona
1 review
0 helpful votes
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Outstanding Company
March 14, 2020

I enjoyed Jib Jab but no longer use it. I was signed up for auto pay and when I noticed I had my automatic payment taken out it reminded me I was paying for their service. I got online and cancelled my subscription and was immediately refunded my money. The process was easy and prompt. This company is obviously high in integrity. I would definitely recommend this company is you are considering giving Jib Jab a try.

Date of experience: March 14, 2020

Overview

JibJab has a rating of 3.1 stars from 12,909 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun and birthday card. JibJab ranks 2nd among Greeting Cards sites.

service
165
value
183
shipping
54
returns
60
quality
154
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