This is my first time ordering from here, I just placed my order so I will know more about my experience once received and update later :) fingers crossed!
My mother loved her Christmas present a ring from jewlr's it was a beautifully crafted gift but the picture showed the ring's cage a little more open then in real life but she loves it anyways.
This was a very easy site to use lots of customizing options for your jewelry I'll have to wait till item arrives to know for sure just how great it looks
Hope that the one ordered will match the picture seen on the web. Verry good looking products. Extremely affordable prices.
Tk's jewlr.
Jacques & Odette
Found nice monogrammed pendant but disappointed could not find earrings to match
Site was very easy to use like the quick payment methods prefer PayPal
Hands down, this is the best ordering process! Being able to see the finished product made all the difference. Thank you for keeping the customer in mind!
Very smooth operation, I got a preview of my custom ring which really helped with the confidence of buying jewlr items! I will be a returning customer!
Pending... awaiting product first... love the site, now just waiting on product... i shall be back to finish review... this rating is based on the website only
I love my new ring and was very impressed how I could customize it. However the engraving is so small I literally need to use a magnifying glass to see it. Don't waste your money on the engraving.
No negative experience. They are good. Nice collection and quality of the product is standard. I believe they will go a long way. Keep up the good work guys and ya will use you guys again for sure.
Ordering was simple and after reading reviews, I felt confident in doing it.
I do want to see the ring and the quality before I issue out 5 stars. Hopeful it just as nice looking as on screen.
I loved the service I would so recommend this jeweler anytime so everyone please come to this site if u want a good deal on beautiful stuff for your spouse's.
Im giving them only 4 because I have not received the ring yet but Im hoping it comes out great! It is a company I havent heard much of but it had pretty good reviews so Im putting so trust in to it.
Perfect place to shop for custom rings and much more. My ring came today and it is amazing. The engraving quality is superb. I would recommend Jewlr.com for custom items for a fair price
I bought an engagement ring for my boyfriend, turns out it's to big for him. The ring's material can't be resize and they have been very accommodating for me to get the right size.
Above awesome! This company delivers as promised, packages well, handcrafts product with expertise, delivers with quality presentational packaging and all in record time. Wow!
Ring came way smaller than it was represented on site would not recommend to anyone :( ... very disapointed as the engraving is illegable without glasses or bringing right up to the eye.
Apsolute scam, do not purchase. Waste of time. The products look lovely but don't last. My partner had a tungsten ring 6 months ago and it's split and chipped without cause! Gave them a chance to rectify the fault but no one has been in touch apart from to get more money for a replacement. My partner looks after his things and hardly wears this ring. Maybe when we go for food or a special occasion. Tungsten is known for its strength and yes I know not indestructible but I'm beginning to question what they are passing off as certain materials. Getting this ring checked by a Precious Metals Worker that we are fortunate to know so we have more of a insight on this product. The ring has huge sentimental value and is looked after perfectly. I appreciate you have people that miss use items but you can't put everyone in that same category, what's the point of having a manafacture warranty. I'm not one to leave a review without giving a company chance to rectify a issue as human error, mistakes and product faults are beyond control. I judge a company on how they rectify the issue and their communication (lack of) and customer service.
The vibrancy and colour of the jems were beautiful. Very elegant. I just thought the pendant was a little too small. Other than that I give it 100% amazing.
Answer: It is the company making all the good reviews. I was just reading the bad reviews and found that I am having the same issue with everyone. Ring turning the finger green and made really cheep. Won't return money because the ring was re-sized This place is just a big Scam!
Answer: Hi Wendy P. There should be a stamp on the ring. The stamp is generally very small and sometimes hard to see.
Answer: Hi Trey p. Shipping is only 3 - 5 business days and the time for us to make it is less than 7 business days so if you ordered it then, you should have received it by now. Please contact customerservice@jewrl.com with you order number so that we can help you.
Answer: We can definitely provide you a discount code for the first order -- discount codes can be applied to non sale items. Please contact our customer care team at customerservice.jewlr.com and they will be able to help you with the order. Thank you
Answer: Hi Christine S. Thanks for your feedback regarding the email. When an item or wishlist is shared, only one email should be sent to the designated recipient. We appreciate you notifying us of this issue and we will look into it so that this does not happen. Regarding your second question we want our customers to feel comfortable and confident when shopping at Jewlr. That is why we offer an easy, 99 day return policy even if you've personalized the item with an engraving. If you are not completely satisfied with your purchase you may return it for a full refund. You can read more about our return policy here: https://www.jewlr.com/info/return_policy
Answer: Hi Eri We have both genuine and simulated stones. All genuine stones are unique and come in various colors. Some are lighter than others and, depending on the stone, some will have more inclusions. They are also very difficult to photograph and accurately depict on a website Simulated stones are created in labs so they wont have the same variations of a genuine stone. You can read more about this on our FAQs. https://www.jewlr.com/info/faq I hope this helps.
Answer: HI Lee J. Once the item is manufactured and ready to ship, the shipping time from our facility to Australia is 5 - 7 business days. You can see the manufacturing time on the website on each of the items as you personalize it.
Answer: Hi Regina - our silver products are made with. 925 sterling silver.
Answer: Hi Brandyn Someone will try to contact you but please, you can also email us directly at customerservice@jewlr.com - Please provide the email information that you would have used to place the order. This will help us to help you with your order. Thank you
Jewlr has a rating of 3.7 stars from 1,164 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jewlr most frequently mention customer service, free gift and beautiful ring. Jewlr ranks 5th among Fashion Jewelry sites.
Gayl,
Thank you for your recent purchase. The Monogrammed Pendant is one of my favorite style of pendant. We value our customer's feedback and your suggestion of matching earrings is great. I have forwarded it to our design department. Please sign up for the JEWLR newsletter to receive exclusive offers and newly added items.
Please forward any other suggestions or feedback to customerservice@jewlr.com or call us at 1-866-610-8482.
Thank You.
Customer Care
JEWLR