Jeffree Star CosmeticsReviews 65

I purchased both Shane Palletts that were re-released on 11/5/19 and received a notice stating that it would be about an hour to receive the confirmation. I purchased them at 12:15 and by 8pm that same night, still no confirmation. I read the FAQ on the website that mentioned to allow 6 hours, but by 8pm and no confirmation, I sent an inquiry email to their customer service department. It says to allow 72 hours and a rep will call you back. Today is 11/8/19 and still no call no confirmation. My daughter has begged and pleaded for this and it was to be a present for Christmas. I dont even know if I am going to get it. I just want answers. Sheesh!

I ordered a kit of lipstick minis hoping that at least most of them would be the right colors for me, I was wrong. Out of 8 I only liked 1. I couldn't justify the over $65 for just one mini. I decided to return it, upon reading the FAQ I realized I had to pay to ship it back and I wouldn't be reimbursed for them to ship it to me. Overall I was out $22 to find out I liked the quality but the colors are very misleading on the website so I ended up with nothing. Never again!

(EDIT)- I was (and still am) a HIGE JS & JSC fan. I legit love everything he has made with his brand. But his customer service has gone SO DOWNHILL the past year or so. They use to reply to emails within a day or 48hrs, and now I go DAYS without a word from them when waiting to hear back for a return from the star wedding Collection. It's so annoying and bad business to not reply to someone (when you just emailed them back and forth a few times in one day) for 5+ business days. I still love his Products, but I'm starting to hate his customer service team. And. Ow I understand why so many people have bad experiences with this company's Customer Service Team.

(1st review) I've always gotten good quality Products whenever I order from Jeffree's Website. I've only ever had 1 order come messed up, and that was only the wrong T-shirt size came to me in the mail. They let me keep it and they sent me the correct size Tee. So I got an extra tee, even if it is too small... The only reason I didn't give him a 5 Star rating is because on his "launching days" he knows his site is going to be jam packed and end up crashing and freezing up on everyone, yet he doesn't make his site any better or more efficient when checking out on said launch days... BUT... Any other time I have EVER ordered from him (just buying stuff not on launches) I get my order super fast! One time i ordered a liquid Lipstick on Sunday night, and got it that Friday! So he does have a good & fast system down for sending out his merch. I just wish his Website would accommodate for when he has HUGE Launches and has Hundreds upon hundreds of people on his site at once! I will keep buying from Jeffree Star Cosmetics and I will continue to support him and his brand. I love Jeffree Star So Maaacccchhhhhhhh!

Now this online store/brand is good and can also be bad.The eye products themselves are really good, bold choice of colours. Good because they are cruelty free... vegan ingredients etc Very good formulas, the colours and pigments are exactly what you see in their packaging when put on your face. But to be honest not for every day wear, his pallets are not tans, beiges etc I got the 24KT highlighter kit, that is better as eye shadow I think. They last a while, though the lip products did not. We found the lip gloss did not last, my daughter said it did not pass the kissing test and she found it heavy. I got two lipsticks, the packaging is very cool, but the lipsticks feel dry and make your lips look dry too. Pricing is very fair for the quality of the items. The items though were no better than a cheaper brand such as e. L. f. I must say I prefer their products and I think Anastasia & Hudu are better equal priced products than Jeffree Stars. Another problem seems to be that they do not produce enough stock to keep up with demand, so there can be massive waiting times for your order. Jeffree Star does not seem to care about his customers and normally blocks people who complain on his social media accounts. Sometimes he is quite rude to them (not the person he portrays in his videos), his customer service is very bad, any emails sent to his store site seem to be ignored. We have sent two, got no reply. However if you are happy to go through this just to own a Jeffree Star product, do it. We got caught up in his charming hype, but I feel his products are mainly suited to his face etc and he is all about the money and showing it off. Money from customers who get rudely treated or ignored. I did leave a far better review but as I said emails ignored, seen how he replies to people asking where their orders are.