Jeffree Star CosmeticsReviews 65

Did the BOGO pallate purchase. They only sent one shadow pallete and customer service refused to refund me OR send the pallate I did not receive. Even after sending verification photos. NOT WORTH IT. $85 wasted after shipping. Ordered on 6/5/21. Package was received on 6/24/21. Horrible experience!

I love love love Jeffree Star lip products. I refuse to buy anything else. Five stars for lips.
Bought my first palettes (the orgy and mini orgy) from JSC and I'm so disappointed. The big palette is fine. It's neutral mattes, nothing great or bad about it.
That mini palette though! I waited about 3-4 months for it to restock, checking everyday, and it's complete trash. Would not recommend! No color payout at all! I wear shimmers EVERYDAY. Even when spraying setting spray on my brush. It's complete garbage and would not recommend to anyone. Minus 3 stars for the rip off palette.

I purchased a loose setting powder from JSC and I wasn't too impressed. It left my skin looking cakey and had a very sickly sweet smell. The lipsticks are good and there are lots of shades to choose from. You can find the products on many beauty sites such as Beauty Bay however I don't think I would recommend this brand over other similar alternatives.

I am a big fan of wearing makeup and playing all of the colors. I believe makeup is an accessory to the face that makes it beautiful and confident. For Christmas, my sister and mom gave this Jeffree Star palette, called Blood Money, one of his recent releases. Blood Money is a fun eye shadow palette made by the famous MUA Jeffree star. It consists of many fun colors on the green spectrum, but also has many neutral colors that can still give a good pop. It is the 4th edition of Star's Blood collection. It is presented in a beautiful faux alligator case with gold clasp to keep it shut. This palette has many bold green colors ranging from matte to metallic to extreme wet. Plus! It is vegan and cruelty free.
The presentation of this palette is definitely the definition of sophistication and beauty. It does give off the vibe that you feel like a million bucks and that you have money in this palette! I love the color palette that Jeffree puts together in this palette! It consists of many shades of green, from "Crocodile Tears" green to "Persuasion" brown. I love all the shimmery and glittery shades, I am a very big fan of sparkle and it is my kind of speed. I do wish there was more green to the palette, but Star did state in one of his videos that he wanted it to be more about money and being a bougie kind of vibe and not coming off as St. Patrick's day. It is really easy to apply on the eye! It has strong enough colors to wear on the eye and will fall onto your face with elegance. It's not too harsh and heavy on your eyes and you don't feel your eyes getting heavy.
This palette has the best combination of colors to wear when you are going for a neutral, sophisticated look to a bold statement look to get people to turn their heads your way. If you're looking for a palette like that, this is a palette for you. I love this palette! I especially love wearing compliments on bluish and greenish eyes to give it a pop! I've never used Jeffree Star cosmetics until this palette and it makes me want to get all of his products! I hope you guys love it!

I ordered some slides for my daughters 13th birthday right before Callifornia shut down. When they came a size 9 in mens were to small. So they obviously run super small as she is a 9 in womens. These slides a month to the day after her birthday. I contact customer service for an exchange. At first they wanted me to pay shipping. Then i had to take a photo of the box, packing slip, slides and shipping box with label showing all in one photo. It took forever hearing back. When i finally heard back i found out the 40 dollar slides that i have now waited 4 months for are 24 dollars so i ask for a refund due to all the issues and the sale to be told they cannot do so. I will NEVER do business with this company ever again. I was trying to fully support what my daughter supports and you have horrible service only greed.

My boyfriend placed an order 10 days ago. 10 days doesn't seem that long. BUT he paid $16 for EXPEDITED shipping so my makeup would come before Christmas and still has yet to even receive a shipping email. $16, really? For what? Does that money go towards his 14.6 million dollar house? We emailed costumer service and haven't heard back from them. Jeffree's make up is beautiful, don't get me wrong. But as a business man he has NO clue what he's doing and neither do any of his team members. He seriously needs to think about handing his company over to someone who actually knows what they're doing and he can stick to the making the product.

People, don't not buy from them ever again. Speak with your wallet. First time buying from them and it will be my last time.
Ordered my stuff during the Black Friday sale, was told it would be 10 days, okay sounds good still plenty of time. Wrong. Sent countless emails, get back generic/computerized responses. They tell me it will be sent out NO LATER then Thursday the 19th, guess what? Wrong! Now in the generic, I don't care replies they have sent me, all orders placed during that sale will ship the 23rd! 2 days before Christmas, fantastic. No need to wrap it now. To note also, hasn't been shipped as of today either hahahaha! Hopefully I'm able to get it by Easter. How is it that a company as large as this takes a whole MONTH to do anything what so ever? Also thanks for the heads up, cause now if I want a refund that won't even be to me by Christmas to replace the items you failed to deliver. Honestly I hope this puts a huge dent in this multi millionaires wallet, he doesn't care about you, or you, so would should I? Disgusting.

I placed order on 11/29 for NON Conspiracy products and received confirmation email. It is not 12/19 and I have sent 3 emails and not a single response. The order still shows processing. This 'famous' person is shown destroying designer handbags online and bragging about how much money they have and they can't even pay people to process the order for the products. I STRONGLY suggest everyone file a complaint with the BBB to put this person out of business. As long as we continue to allow this, they will screw with all of us. I will put reviews on every website I can and hope that no one else falls victim to this scam

There is no customer service at all... they snatch your money with lies of when it will ship and then never ship... not even a shipping label... the only way buying from him will be okay is if you can wait 6 months on the order... some of us worked really hard to buy our teens something from jeffree for christmas just to be lied to and then to be told they wont give my money back in time for christmas anyway... like i said there is zero. I said zero customer service and i think that is on purpose so they can get away with lying

Here is my problem. I placed my order during the Shane Dawson collab on launch day. Yes we all know by now that that everyone got confirmation emails afterwards saying to be patient and allow them 10 business days for shipping. That is perfectly fine however what is not fine Mr. Star is you charged your customers a 12.95 shipping charge that was for 5-7 business day shipping and here we are 14 business days later (I excluded veterans day) and no one is getting shipping updates and you have a lot of irate customers including me. You should be refunding everyone their 12.95 shipping because upon placing the orders it's stated that the 12.95 was for shipping that had a 5-7 day shipping time and that is not what your customers are getting. Not only that but your customer service is horrible. I emailed customer service on Monday 11/18 and here it is 11/22 and I haven't heard a work back even though it said it would take up to 72 hours to respond. There are issues at hand that needs to be addressed and they are not being addressed but Mr. Star can go on twitter and announce another release when this one went to hell in a hand basket so quick. Not enough pallets, site crash and not enough help to ship out all of the products that were literally hyped up for a whole year! Come on you knew you were going to sell more than a million pallets, you sell out of every pallet every time you do a launch and everyone has to wait on a restock and by the time they have to wait on a restock no one wants it anymore because there are 50 million reviews and tutorials posted on youtube that makes us burnt out on it already. How about have enough pallets on hand for all of the customers, have enough staff on hand to handle the shipping and hire more people for your customer service department because all of your negative reviews on the BBB site is hurting you. Also make a statement about the broken pallets people are receiving from Beautybay instead of posting snap chats of you living it up in Bora Bora without a concern at all that thousands of your fans are having issues with broken pallets and no shipping update. Let's also mention the customers that are getting their collection shipment without the main pallet. So let's go bro handle your business refund all of your customers their insanely overpriced shipping charge of 12.95 and start fixing this mess.

Over a $500.00 order is sitting somewhere in limbo and Jeffree Star cosmetics hasn't a care in the world! I placed our order on November 1st and was able to get myself and my sister the Conspiracy bundle and the pig mirrors as soon as they went up. It wasn't easy, but we were ecstatic! I finally got checked out after sitting in the waiting queue for over 45 minutes. It was an hour and five minutes after the launch went live! Since that day I have only received a confirmation email and the money has been taken, but other than that NOTHING! I emailed customer service wondering why we have not received our order or to see if we could receive an update only to get a generic email in return. So it's either play the waiting game or cancel, but I want my $500.00 in products! I will NEVER order from JSC during a launch ever again! They want you to be patient and say they have hired all this help but ours should have been some of the first orders processed and to not be able to speak with someone or even get an actual person to write back to address the customers concerns is not a very good business practice! So it's 18 days since the release and we feel like we have been screwed out of $500 and have no clue whether we will receive our order in full/half of it/or a cancellation! Seems that everyone getting their orders are getting doubles or nothing at all so we are bracing ourselves for when we do get our order it being wrong or incomplete! If we do not receive an update soon for our order I will be filing a complaint with the BBB and my credit card company! We were so excited to support Shane and Jeffree during this amazing launch that was so highly anticipated, but due to this and their lack of compassion for those sitting here wondering what the hell is going on has made us rethink supporting their future endeavors.