JDSports

Purchased sneakers for my son for Christmas I brought him with me to try them on, we went home wrapped the box and put under tree... 12/26 my son wanted to exchange for a different shoe so went back to the store at which time an associate sniffed the shoe and inspected it for 10 minutes and exclaimed they are used there is sock lint and dog hair on them. I went back to speak with manager he again told me nothing he could do and then bragged in front of all the teenage cashiers that he doesn't need my business they make plant of money.

I would upload my receipt to prove purchase but site does not accept PDF

I placed an order online on 12-14 and paid for expedited delivery. I received several emails and text messages my packages were being delivered. I Never Received my order or refund. I called serveral times being on hold each time 14-16 mins for the phone to hang up without helping me. I finally started to email them requesting a refund. I have over 5 emails from different representatives assuring me a refund would be sent in 1-3 days it has now been 9 business days and I still don't have not received my order or my refund. This order was for my children for children for items they really wanted. This caused me to break promises to my children for Christmas and figure something else out. My experience was the absolute worst and will never order from this company!

Ordered 2 pairs of trainers for my grandson Christmas beginning of December, I got a message on 2nd December saying my order was delayed with DPD and they'd let me know when I could expect it, I kept checking but no updates. Today I called as its Christmas next week only to be told that my parcel is lost and they could only now offer me a refund, I tried to reorder on their site but the sizes I need are out of stock. I'm frantically trying to purchase the items elsewhere but now can't get them in time for Christmas, JD should be ashamed of themselves as if I'd not called no one would of bothered to let me know, I'll never buy from them again

I recently placed an order with JD Canada for three items, and unfortunately, the products I received were entirely incorrect. It is evident that there was no quality control or order verification prior to shipping. I am disappointed by the lack of attention to detail, especially considering the reputation of JD Sports.

The order was a straightforward purchase of a tracksuit and a pair of shoes, yet the tracksuit arrived without the jacket and the shoes were completely different from what I had ordered. To make matters worse, there was no proactive effort from your team to resolve the issue. Instead, I was offered a quick refund with no regard for the inconvenience caused, especially this close to Christmas.

As a loyal customer of JD Sports in England for nearly 20 years, I have never encountered such poor service and unprofessionalism. I strongly urge you to address these operational shortcomings and reconsider your staff training and management practices. The level of service I have received falls far below the standard I have come to expect from your brand, and it is deeply disappointing.

It is my first time having problems with JD. I ordered several times, and I am extremely disappointed with how my situation has been handled.
I ordered 2 items a month ago and I received just one, I called them and I was told that I have to pick it up from the store but I don't recall choosing this option. I went to the shop and my order wasn't there, they told me they will call me but they never did. I called them again and I was told someone picked it up from the store and I will be refunded. It's been weeks and I still didn't get no refund.

Bought some 95 trainers from JD, but took them back due to a fault with the trainers, after 28 days I am still waiting for my replacement trainers or money back, no response from the company, rude manager, avoid this store the good days are long gone for this chain of stores, just a rip-off now with no focus on the customer, just focused on selling 2nd rate sportswear

Order incorrectly delivered by JD, returned the same day. Now 3.5 weeks later, no money has been returned and they refer to the payment provider. What bad service

They are irresponsible, they cancel your online orders and then they don't give you any problems to return your money. They are thieves.

Received shoes in wrong size and damaged box, called customer care and told them they told me to follow the instructions. Took back to post and had to pay twice. The post returned it but put stickers on box and refund cannot be issued. Ridiculous that's your carrier

Bought a football online for next day deliver, even after four days no show up of product.
When called they said item is out of stock. Neither they informed me nor they refunded my money.
Never buy from JD sports online. I got an email saying item was despatched which is not true. On the phone after four days their customer service confirmed since there is no stock available so we couldn't sent it.

Buy at Nike.com. They have free 60 day returns even if it's worn! I bought the Vapor max. No issues until I jogged in them. There a defect. JDs said to deal with Nike even though on Nikes website it said that they work with dealers on defects and to return them to the place you bought them! I called back and wanted to speak with the store manager and they left me on hold. What a $#*!ty place!

I tried getting the grey Vapormax for £150 on JD sports online. I added two by mistake. Would it let me reove one? No!
I spent about 20 minutes trying to do this. So, I've lost out on trainers, they've lost out on a sale.
Useless.

Nolan@ Ingram mall San Antonio TX store proceeded to snatch a shoe box from my hand AND YELL at me in front of customers and my family. Extremely unprofessional and out right WRONG. Then says he's the mgr. I don't know any manager who treats paying customers this way for only trying to find a shoe that was misplaced in another box extremely unprofessional conduct. We will NEVER buy or shop at this place again

You think you are ordering from a shop in nz...then get delays cos they are shipping in from australia and UK...im going to click and collect at Rebel sport next time,,,,

Recently have acquired a EA tracksuit black and white sold by JD for £130. My biggest surprise ever was when received the product with price tag of £120. So basically they are buying products with indicated prices just to sell them bit overpriced!

The $200 shoes lasted less than four weeks. JD Sports didn't want to know. They called it "normal wear and tear" - what garbage.
Beware - some of their products are designed to fail.
I wish I'd read the reviews before purchasing.
Don't make the mistake of dealing with this cowboy outfit.

I ordered an item for delivery to my home address, received incorrect text updated from Evri on its delivery which was delivered a day early to an incorrect address(with proof provided by them) Contacted JD sports who assured me they would investigate this matter waited two weeks to receive an email stating they are satisfied the item was delivered correctly.
So no refund issued!
Evri will not deal with the customer after 5 days of the delivery only the supplier.
JD did not do an investigation as they would have looked at the photographic evidence of where the item was left and of my actual address and clearly seen there was an error. And that it had been delivered somewhere else.
Poor customer service, completely inadequate investigation process!