JDSports

My order arrived with an item missing in late November. I am still waiting for them to conclude their "investigation" into what happened, which apparently they have to do before they'll refund me for the missing item. I have contacted them so many times since and they keep fobbing me off. As it is they've just nicked my £35 and are just waiting for me to forget about it. Give my my money back you thieves!

Had to follow up at least 5 times to get my refund. Has happened too me before, but still ordered once again hoping the first experience was an anomaly. Almost seems like a scam; if u forget, you don't get your money back.

I've paid for an express delivery and received my order after TWO WEEKS! I've sent them lots of emails and the answer was always like please wait, we are working on it. What's the point in the express delivery then? It's either a scam or they are horribly understaffed. I will not buy anything here again.

I made a mistake on my order and even though I did not initially receive an email support response right away, I called them next day and within 10 minutes they fixed my issue! The customer experience was polite, understanding and very helpful. The negative reviews had me anxious but my own real experience was more than excellent. Will be a repeat customer, thanks JD Sports!

Order a hoodie paid for express 2 day shipping then found out that the company policy is they have as much time as they want to process the order and ship. 2 day shipping is just for once it's shipped. Big waste of money should have ordered from another actual reputable site. Reach their policies before ordering

I bought some shoes and people are saying they are fake.
I dont really know if they are or not so help is needed

I PLACED AN ORDER ON 6-10-24 TO BE DELIVERED BY THE 17TH, I CALLED AND CALLED CHECKED AND CHECKED THE STATUS OF THE ORDER AND IT STILL HAS NOT BEEN PACKAGED OR DELIVERED, I CALLED AGAIN ON THE 18TH AND THE COMPANY STATED THEY RESENT THE SHOE OUT, STILL AFTER THREE DAYS STILL DID NOT RECIEVE THE SHOE, FINALLY I CALLED AND THE LADY I SPOKE WITH LISA CARTER AND SHE HELPED ME FIND A STORE WHERE I WAS ABLE TO PICK UP THE SHOE AT A LOCATION, AS I EXPLAIND TO THE REP'S, THESE SHOES WERE A FATHER'S DAY GIFT, THEIR SERVICE WAS POOR IN HELPING ME WITH WHEN AND WHERE THE SHOES WERE IN TRANSIT, I WILL NEVER SHOP WITH JD SPORTS AGAIN, I ASKED IF THERE WAS ANY WAY THEY COULD DISCOUNT THE SHOE, THERE WAS NOTHING THEY COULD DO FOR ME, POOR SERVICE WITH CUSTOMER SERVICE AND HOW THEY RESPOND AND TREAT CUSTOMERS

Do not shop here, they have the worst customer service! The manager a female is super ghetto, sucking her teeth at the register because she was trying to go home for the last hour according to her! I purchase pants they ring for the wrong price I told the guy, he called the Manager who basically said prove that the pants were not ringing up correctly…I had to walk over myself and get another pair that showed the correct sale price! She adjusted the price walked away and said nothing! You're welcome $#*!! That whole staff needs training!

This place is the worst place I ever been sneakers was a reject at $170+ bring them back without wanting my money simple exchange this clown had the audacity to tell me they worn,how tf something is worn for seven days like I'm a piece of crap trying to get over so never in my life I will ever promote or go to JD sports in Columbus again I knew better I'm from N.Y we don't support b.s clothing stores in small unheard of places again NEVER EVER AGAIN!

I placed an order which did not arrive. JD Sports customer care team were totally ineffective and after 10 days and several conversations with staff, requesting that the replacement be sent to a different address, the original package arrived at my address. I wrote a long letter of complaint to customer care over two months ago, which I was told had been escalated to the managers. I chased again just under two months ago and again was told that a manager would be in contact with me. I have received no response. Dreadful service right from the start.

DO NOT ORDER ANYTHING FROM HERE! Incredibly bad customer service, the products arrive unusable and no refund is possible! Apparently, you won't get your money back at all or even in a reasonable amount of time. How can such a company exist!

I ordered a pair of shoes for my daughter, nearly a month later order still not processed. I tried phoning customer service but always busy. I tried live chat and was in queue for nearly 1.5 hrs, then as i was about to get live chat, the service was suddenly offline? Very poor company, dont get sucked in to purchase, its the worst ive dealt with. I dont usually write reviews but these guys deserve it!

Did not receive my orders and when I asked for a refund I have 4 emails apologizing a promising a full refund and it's all LIES! Waited on hold multiple times all the reps LIED! Automated responses "3-5 business days for you refund" LIES! 1 even offered $20 credit another LIE! Worst customer service I've ever had EVER! Never again! Stay away! You will not get your items and you will not get your refund! Just lies on top of more lies! Not only that the new automated emails I'm getting now AFTER I was promised the refund is "due to the large number of inquiries we can no longer process your refund" what does that even mean? Liars and thieves and you're a joke!

Unwilling to help and unaware of the items they have in store! Extremely rude, made up like barbie dolls with no manners, chewing gum and looking like they'd rather be anywhere else than at work! Never ever met any sales people like this! Customers go somewhere where the sales people are actually willing to help rather than be rude and nasty! All the make up in the world won't hide the nastiness and rudeness inside!

Such a horrible and unprofesional customer service.Not helpful and arogant.They didnt confirmed a refund to Klarna and Klarna charged me for the item I returned to the store.Basicly stole my money and told me is nothing what they can do about this.