JDSports

Obstructive, inflexible returns policy applied by management at Romford store.
Won't be shopping at any JD Sports shops anymore and, unless you are sure your purchase won't need to be returned, I suggest you do the same.

So I successfully ordered 2 pair of sneakers on 8/8 from this site that was supposed to be delivered 8/12-8/16. I just so happen to call their customer service number on 8/12 to be informed my order had been canceled. I asked the rep why my order was canceled, he tells me the warehouse was out of stock on both pair. I then asked why did I not receive any type of communication stating such being the site stated they will communicate via email, he says I would have to create a jd account to check status, which is not expressed on the order confirmation below. This will be the first and last time I ever order anything from this site again. Do yourself a favor and order from Nike.Com or official site of whichever brand your shopping for. This site is a waist of time, and has a lack of communication.

I opened them up and the bottoms were dirty, the sides and the backs! I was shocked and not happy!
So because of their mistake I have to send them back and wait again! Bs! They should have said just keep them and we will send out another pair!

Bought item through their app. Ordered was cancelled for no reason provided. Contacted them and was provided different reasons at different touch points. No alternative provided. And they charged the amount to the credit card anyway. Very high handed in their response. Not honest. Buyer beware

In my haste, I unintentionally placed an order for a men's orange large sweatshirt and the idiots sent a women's black small top. I paid for guaranteed 2 day delivery for Christmas. They purposefully sent the wrong item, they could have at least made it look like they were trying to get it right by sending a mens item. I immediately shipped back the women's item and stopped payment on my card. Took photos based on feedback from this site. So when they claim they never received it, because of their own incompetencies, I have proof it was sent in the original box. It's pretty clear it was a fraudulent transaction from the start, taking my money with no intent of sending the correct item. A total waste of resources, boxes, gas, etc sending the wrong item. Stay far away!

What a sad website, they kept my money and didn't even honor the order, I had to wait 5 days for them to return the money to my card after I lost money on the bank transaction (fee 1.48%). I don't recommend buying from to ai because they don't honor the orders.

Ordered trainers, JD sent order by Evri, they left the parcel at the side of my neighbours gate left out in the open, Not delivered to my address not delivered to a person! JD advised me by email they feel this was delivered correctly! Shocked to say the least i will never use this company again and recommend all people to avoid

I got my son a gift voucher for his birthday and when he went to use it he was told he could only spend it on certain products and these products my son did not like so has not used the voucher, what a con they never mentioned this when I got the voucher on line so that is the last time our family buy anything from them.

So i ordered trainers they said they were coming between 6.30 and 7.30 they came at 4.41 nobody was in the house. The girl who delivered to me took a photo of proof that the package was in the porch i looked at it and it clearly wasn't my trainers you can tell by the photo. Not only that they wasnt even there at the time we came back so ive been robbed and now they investigated it and they are saying they believe it was successfully delivered i am now 70 down. Fuming customer i will be taking this further

Purchase a pair of Nikes for our daughter for school,lasted 3 months and the soles split. Told us it was wear and tear and wouldn't stand by the product. Do not buy shoes from a company with no integrity!

This store needs to make it clear that they do not take shoes back once purchased even if not worn. The Memorial City store in Houston treats the customer as liars. Never buy from there. I thought I was alone, but now that I am looking at the reviews, I see I am not. I do not see this store staying in business for very long.

The worst online shopping experience I have ever had. I was sent the wrong shoes and JD sports would not send the correct ones, stating their system did not allow them to recreate an order. They would not refund my money until I returned the wrong shoes they had sent me. So I ended up wit no shoes, time wasted on WhatsApp, email, phone and had to leave work early to get to a post office on time to post shoes back to them. It was their error yet they would do nothing to resolve. A total breach by them of consumer guarantee to receive product ordered. A big red flag. Have now ordered same shoes from iconic. I ordered black Adidas vegan size 13 from JD and received Lacoste leather size 10. To not immediately send me the shoes I had ordered, saying their system does not allow them to recreate an order, is is a flawed system that is surely in breach of a customers right to receive the product ordered. First and last experience with this company. Byer Beware.

JD SORTS Store # 412.
Manager: Eva
Location: Mall of Georgia
A 35 minute wait to get the sneakers from the back after repeated requests.
A 45 minute wait to get to the register to pay for my item.
As they were looking for the item that should have already been behind the register. I found out that they brought the wrong size out. When I expressed my concerns the Manager Eva was disrespectful and downright condescending.
When I informed her that I would be filing a complaint with her corporate office her response was "OK".

Currently waiting on an area manager call back..

Ordered trainer shoes from Black's on express delivery paid extra and delivery did not arrive.
Contacted customer service and they said order was stuck, they stated they would re order on next day express order, next day no order has arrived i called customer service and was told the customer service department had put them on a standard order.they then cancelled order now waiting 5 days for return payment.
Do not use or pay for express delivery as they or managed by incompetent staff.

I have recently purchased some new trainers online at the JD Sports website and was very impressed with the website as well as the product prices.

An easy on the eye layout of products, and most importantly some fantastic images for the products - I highly recommend to everyone.

Ill never order here again. Ill make sure my followers and friends go elsewhere aswell. I received faulty items that fell apart months ago. I contacted them numerous times and they have fails to reply. Just dont order here go elsewhere. I want my refund

JD sucks $#*!, the staff is all kids that don't know $#*! and don't want to help you and don't even acknowledge that you are their waiting for some help. The one in the millennium mall in Orlando Florida. The kids only want to help the girls with big asses and nice bodies. They all full of $#*!, no managers around or supervisors.

I've been waiting over 15 days for my shoes too arrive from "Germany" since NZ JDs neve has any stock. Anyway on live chat I'm getting the same response "there's been a 7-10buisness day delay. I'm getting that feeling they already F***D up!. And now I'm reading all the negative reviews about them! Let me guess I won't be getting a refund either? Pitiful an false advertisement.

Yesterday Dec 23,2021 at the Walden Galleria store, my husband went to JD Sports to do some Christmas shopping. After picking out six pairs of sneakers for myself and our children which totaled $500+ he was told they had no bags. He asked if he brought his car to the nearest exit if an associate would be able to bring them out. They suggested 1. He could carry them or 2. He should go to another store and ask for bags. What kind of customer service is that? After asking to speak with a manager (who was already standing back watching this situation), their only answer was they didn't have any bags. So ultimately he asked for a refund. It's obvious that these employees didn't receive customer service training. This is totally unacceptable. What kind of business wouldn't have either tried to get bags from another store or have someone bring them out. You'd rather lose a sell?