JDSports

I have ordered two pair of shoes (sneakers). Got only one delivered. After consulting the help desk they concluded that package was delivered in good shape even though I never have signed for delivery. Delivered in good condition. Based on what?! I'm very disappointed in JDSports and will never ever order again at JDSports.

This is the email I've just sent to JD sports... Dear sir or madam.
I am fuming right about now. I have just had my order delivered (which I have been waiting for since 6th) only for them to be the wrong size. I ordered a size 4.5 but have been sent a size 4. And they've also been worn more than once. You can see this by the screenshots I've attached to this email. I just want you to know that before sending you this email I have contacted trading standards. And sent them the exact same what I've sent you. This is DISGUSTING. Even the store here in great yarmouth told me that these trainers should NOT have even left the warehouse in this state

My brand new hoodie that i paid 80€ for,came with a hole in it.I immediately called the service company and it told me that the only thing they can do is to return it and give me a coupon as a refund.i can tell they do this on purpose so they get rid of ripped clothes and then the customer can do very little about it.This is unacceptable.

I am currently on hold. Been on hold since 10 AM and it is 2:36 PM now. This is the most annoying ridiculous thing I have EVER experienced. Over a pack of socks. That stated it was free shipping but still charged me for shipping. All I am trying to do is cancel order and reorder item to pick up for free. I don't know why they offered free shipping if it still charged. I am very displeased with there lack of customer service. Being on hold for hours on 2 phones. Home stores can't help. Emailed customer care since yesterday and twice today, NO Response! I give this experience a 0! And yet I am still on hold currently. They seem to purposely avoid any types on contact to avoid customers. TERRIBLE!

They take people's money without having the abilty to actually fulfill those orders. They have the cheek to advise they are still within their delivery timeframe after initially advising a much sooner delivery date. Customer service is practically non-existent.

I have been trying to get in contact with the customer service team to initiate a return for 12 days but nobody has replied to my return request. Why isn't a return label generated automatically so I can send it? It will be coming up to 28 days soon? Absolute Joke

They $#*! up your order. Then you pay in time and life wasted explaining this to them. 10 emails and 20 pic's
Later to then ask you to fill out forms and send back in 14 days. To then have a investigation that will take 2 more weeks. All because your workers $#*!ed it up in the 1st place.! I told them keep my $110 as the $#*! around to get it back is. Going to cost even more of my life and time I'll never get back.
So warning to all. J. d sports Aus. Is $#*! and culture kings Aus/N. Z. Kicks there $#*! all day long. 10/10 culture kings fill my orders and never get it wrong. So try to be like them in the future. If your eva going to keep customers long term.

Should be 0 star review! Money stolen. That's how big company getting richer! No responsibility for missing parcel whatsoever. The same reply. Terrible customer service. Rip off! Lost money. Hopefully my bank will be able to retrieve. This parcel apparently has 4x size 12 shoes boxes and cl hoodie, two thick XL trousers, I mean- this is a joke! Size 12 shoes are huge. How can you even stick to: it was packed, send and delivered. Disgusting. Thieves, and horrible people.newspaper already on it.

Ordered a bag over a week ago for my son for school. Now with just one day left before his term starts they messaged to say they cant fufill order. They sent several messages saying, it was picked up from warehouse etc but then after a week decided they couldn't fulfil the order.

There is no way it take an organised company a week to find out they don't have an item in stock. They also said it will take 1 week to get a refund, everyone knows that should take minutes but hanging on to thousands of customers refund earns them money so they do it. Shocking service and will never use JD sports again.

Ordered 4 different items, only 1 arrived. Yet they charge you full shipping of 3.99 pounds for that 1 item and cancelled the rest claiming its sold out. But you can still see and purchase those items on their site a month later.

Pure scam and shady business, intentionally list a bunch of items on sale that were not in stock to make you buy from them.

Customer support doesn't give a damn about the situation and wouldn't refund the shipping because "that 1 item arrived", and wouldn't offer any compensation, even in the form of store credit.

I only ordered because the 4 items justified the shipping cost, I wouldn't pay 3.99 pounds in the first place if I were given a choice and knew 3/4 items were fake listing and never available. Imagine getting your money stolen by a greedy business like this.

1. JD Sports didn't have all the product that I ordered, shipped what they had, but took full payment also for the products that they didn't ship. I tried to contact customer service through their webpage, but got no answer even after several weeks.
2. The return portion of their website didn't work, so I had no way to return a product that didn't fit.
3. They are listed in the VOEC register, but still send their international/European orders like it is still 1992, with high customs handling fees and unnecessary customs on textile profits.

To date my worst online shopping experience by far.

I bought a pair of shoes at 17 january '21, its February 23th and I haven't received anything. Tracking site says that it will be delivered on 1st March, I paid 20£ delivery fees to have my order at predicted day. Custom service didnt help me despite the number of emails I sent, they tried to make me calm with politic emails. Its my first and last delivery from jd sports.

I ordered a pair of cloud nova forms. When I received them they had been worn and they were dirty on the toe of both shoes along with the soles. I call and sat on hold for right at 2hours only to be told to send them back for a replacement. They replaced them alright with the same pair I mailed back to them. How ignorant do you have to be to send someone used shoes not once but twice. As far as customer service there's not any. The girl that answered the phone was clearly at home and had noise going on the entire conversation. There are no repercussions for this business proving a terrible quality and terrible customer service. I will never purchase anything from jd sports nor finish line again. Your company is a joke and should be shut down.

Its a con store, delivery bill says items are in package but when you open items missing, after asking for refund to store they ask you to calll customer service who never picks call. After searching website and filling online form with details of missing items, no replies after twice. Then email contact replies and after several emails ask you to fill a pdf form (Print, scan and send them) within 10 days so they can investigate asking exact same information you supplied online- 10 days is a joke. Pathetic firm after telling them dont have printer or scanner sent same form. Never ever order from this con store atleast not online!.

JDS Sports and finish line are the worst performing online platforms do not buy any outfits from because they both cancel a lot of orders. If you end up with anything it will the top or the bottom of a sweatsuit or any other outfit your ordered. My suggestion is to use a reliable website if $#*!s Sporting goods cancels your order at least they give you a coupon.

Delivery did not show up when promised because this company took to long to dispatch. Contact customer services their responses are, it's nothing they can do but you just have to wait for you can go in store and repurchase your items and wait up to 5 days for refund.

Tried buying shoes in April, they lost my shoes in transit, gave them benefit of the doubt, got refunded and tried again. Once again they lost my shoes in transit twice in a row. There customer service sucks, I had to go through there Instagram to get in contact with someone. There customer services sucks and never gave failed reasoning. Don't waste your money with them, save your self the trouble and spend it elsewhere, quality of shoes are average as well as I bought a pair for my partner which I sent back.

Beware. Extremely poor customer service. I purchased a pair of shoes on sale. I waited 2 weeks, only to realise that they have sent me the completely wrong shoes. (Of similar value). I checked the website and the shoes I bought had been taken down from the website. All I asked was to receive a different colour variation of the same shoe (so that I could still benefit from the sale price) which I thought was quite fair, as this was their mistake. 20 emails later, and some phone calls to managers. The only thing they offer is a refund. Their system conveniently doesn't allow to do ANYTHING but returns/refunds. Worst customer support I have ever delt with in my life.

I have ordered a Nike Fleece Jacket from Dec 29,2022 and until now i still didn't receive my item. I tried Calling the number, emailed them but i got automated reply, i had to pause my payment on Afterpay, i tried everything. Yall try to take everyone's money. Im $#*!ing suing this $#*! $#*! company.