website thubmnail of Jauce
How would you rate Jauce?
grey star
grey star
grey star
grey star
grey star
France
1 review
3 helpful votes
Follow Tommy G.
Unfollow Tommy G.
Send Message
Share Review
Report Review

After using this website for years and years now, I'm quite happy with it, they always try to sort problems out when they happen. This website also is wonderful for getting rare CDs and LPs at rather cheap prices most of the times! The only bad thing is that they declare exactly the sum spent, which may cause customs taxes, especially when using EMS as shipping method, you'd rather use SAL instead and no more than 6900 yens to avoid taxes. Anyway, thanx for existing!

Date of experience: March 10, 2020
GB
1 review
0 helpful votes
Follow Arkadiusz K.
Unfollow Arkadiusz K.
Send Message
Share Review
Report Review

I have used Jauce a few times and never had any issues, but I was particularly impressed with my last order. I had prepurchased an item in Japan that wouldn't be released for another few months. Not only was my order accepted, I was contacted by a staff member to make sure I was aware that my item would not arrive for a while. The items are always packed well and arrived in perfect condition. Highly recommended. The only issue I have is the cost, but obviously having items ordered for you and having them shipped across the world is not cheap.

Date of experience: July 21, 2018
Germany
1 review
2 helpful votes
Follow Keitaro U.
Unfollow Keitaro U.
Send Message
Share Review
Report Review

Shopping in Japan
June 15, 2019

Well, Jauce is a brillant service like most services in Japan. I'm very familiar with shopping in Asia, especially Japan, so far, so I know that most items will get first to the custom authorities before to my home address. That is almost unavoidable; the only problem you have here is you can't change the value of your items you bought because with that you could pay much less custom fees.
The consolidation of different items is also nice for a package is also a bonus because you'll save shipping fees. As long as I can't use Yahoo JP, I still will use Jauce of course. The Japanese language isn't a problem for me anymore. I don't use Jauce or Buyee for Amazon Japan because I use it directly!

Date of experience: June 14, 2019
GB
1 review
0 helpful votes
Follow Ian T.
Unfollow Ian T.
Send Message
Share Review
Report Review

Fantastic
July 29, 2018

We think that Jauce is a well run business there packing up to know has been fantastic ( No problem their)the only thing we find occasionally is they want deliver International as they describe on there website this can be extremely frustrating... as we are unable to get parts for our W1SA in the United Kingdom.

Date of experience: July 28, 2018
France
1 review
2 helpful votes
Follow Kjeld D.
Unfollow Kjeld D.
Send Message
Share Review
Report Review

GREAT WORK FOR US
June 13, 2019

Always at the top for customers! You make a great work and very simple to get in!
Shipping to my far away country with total trust.
Packaging is totaly safe and delivery is pretty QUICK!
Yes, Wonderfull compagny to deal with!
I am waiting for my next business with you. Thanks again!
Kjeld

Date of experience: June 13, 2019
Singapore
1 review
4 helpful votes
Follow Martin y.
Unfollow Martin y.
Send Message
Share Review
Report Review

Avoid at all cost
April 26, 2017

Rediculus international shipping cost, also charge me parking fee, even though it said at the their web site free storage up to 60 days. Evertime deposit money there is 40 yen + 3.9% charges, what this mean the shipping fee and all charges also need to add 40 yen + 3.9 %. Do avoid at all cost.

Date of experience: April 26, 2017
GB
1 review
3 helpful votes
Follow Billbob j.
Unfollow Billbob j.
Send Message
Share Review
Report Review

Not impressed
June 2, 2016

I recently bought several cheap items with jauce shipping cost more than the items, their fees cost more than the items, processing cost more than the items, customs tax + clearance cost more than the items, the only thing that didn't was the currency deposit fee. Spent £180.00 in total and items only £38.00 sorry but not impressed will be sticking with Amozon and eBay

Date of experience: June 2, 2016
France
1 review
3 helpful votes
Follow Retif P.
Unfollow Retif P.
Send Message
Share Review
Report Review

Ordering feedback
March 5, 2020

Ordering items from Japan to France.
Very Happy with Jauce services.
Items were well packed. Quickly sent and fees not too expensive. Great experience. Thanks.
Philippe

Date of experience: March 5, 2020
GB
1 review
1 helpful vote
Follow nick t.
Unfollow nick t.
Send Message
Share Review
Report Review

Perfect service (5 stars)
February 9, 2023

Jauce make it so easy to locate and purchase those hard to find parts that would otherwise be out of reach. Shipping is quick and simple with orders being consolidated into one consignment

Date of experience: February 8, 2023
Indiana
1 review
4 helpful votes
Follow Jacob A.
Unfollow Jacob A.
Send Message
Share Review
Report Review

EXTREMELY happy with service I received from Jauce. My item was inspected and packed quickly and was received to my home within a week of leaving Japan. When I opened the box I was instantly impressed with the quality of packing. Foam was contoured to properly support the guitar and keep it from moving. The gig bag was wrapping nicely in different levels of bubble wrap to make sure it was cushioned. When I actually opened the gig bag, I was pleasantly surprised to see the string had been slackened and the fretboard and headstock bubble wrapped. I ordered an extremely pointy guitar (BC Rich Warlock) and this thing is IMMACULATE. Will definitely use Jauce again for my proxy services.

Date of experience: June 30, 2019
Florida
1 review
1 helpful vote
Follow Christopher L.
Unfollow Christopher L.
Send Message
Share Review
Report Review

Perfect yet broken
July 22, 2018

Your service is flawless as usual but this time i pay alot of money for this one item to be shipped and not broken. Upon arrival box was in perfect shape once i opened it, the itsm was wrapped perfectly. Then i take item out and see a black clip in the bottom of the box. This would mean that the person that packed probly broke it and just tossed it in the box. Reason for buying the part was that clip so $300 went to waste between shipping and product).

Besides that the shipping was wrapped nice and shipment was super fast. I just hope this can be taken care of cause i have a part that i cant even use now.

Date of experience: July 22, 2018
Netherlands
1 review
1 helpful vote
Follow JOHN V.
Unfollow JOHN V.
Send Message
Share Review
Report Review

Amazing friendly customer service, very nice answers, packing is great, super fast service... great new items like buying on credit and so... much more better system than ebay. You can only buy if you have money in your basket. With ebay theres no buyer seller safe methode... JAUCE IS THE BEST EVER WORLDWIDE.

Date of experience: March 17, 2020
Argentina
1 review
6 helpful votes
Follow marlov v.
Unfollow marlov v.
Send Message
Share Review
Report Review

Im a client for years, and have troubles and was resolved efficiently by JAUCE. I hope that Jauce not overpriced the shipment, but always is an excellent service, i purchase guitars and have a trouble, Jauce even can ship the guitar disabled the neck wich is more convenient to ship a guitar. So Jauce is the best service of Japan when you want purchase anything.

Date of experience: December 3, 2019
Philippines
1 review
0 helpful votes
Follow Jonathan R.
Unfollow Jonathan R.
Send Message
Share Review
Report Review

Well at first i was hesitant to buy on line but after testing 1 time i can not stop my self to keep buying..

Date of experience: June 9, 2023
Finland
1 review
0 helpful votes
Follow Juha K.
Unfollow Juha K.
Send Message
Share Review
Report Review

A very successful trade.
The product works smoothly.
Now I can play my vintage favorite games on this old IBM PS / 1 computer.
I will definitely buy again.
Thanks a lot.

Date of experience: August 21, 2018
California
2 reviews
1 helpful vote
Follow Raffy P.
Unfollow Raffy P.
Send Message
Share Review
Report Review

Items were packed securely and shipped promptly. Stellar EMS international delivery to the U.S. in five (5) days. Thank you for the wonderful reliable experience, it's always a pleasure to shop.

Date of experience: June 1, 2019
Germany
1 review
6 helpful votes
Follow Hilkenbach H.
Unfollow Hilkenbach H.
Send Message
Share Review
Report Review

1. The costs beside the auction price are "remarkeble"
2. The price for packing is extrem
3. The price for shipping ist unbelievable
4. The possibility to use the japanese adress of my relations would hel but you
Don't allow it.(One of my wife*s sisters live in Aichi Ken)
5. The Depotkeeping ist very expensive
But: The offered items sometimes are really good
Never the less I'll continue watching your auctions, but I would not like to click a rate of stars. With best regards from Germany.

Date of experience: August 13, 2018
GB
1 review
8 helpful votes
Follow Mark L.
Unfollow Mark L.
Send Message
Share Review
Report Review

I'd never used Jauce before and was a little apprehensive buying in Japan from the UK, but my experience was a good one, item (motorcycle manual) arrived within about 10 days from purchase Would use again.

Date of experience: February 28, 2020
California
1 review
2 helpful votes
Follow James C.
Unfollow James C.
Send Message
Share Review
Report Review

I have used JAUCE before, so I'm familiar with all of the criticisms (Hidden fees, stacking' of charges) However, what I was not prepared for was getting ripped off: Paying JPY 20,000 for a worthless photocopy of an item advertised as original (I was not the only bidder on this auction btw) No help from the Service Desk. Avoid. This Site is rubbish, and many of the Sellers misleading.

Date of experience: May 15, 2019
California
1 review
2 helpful votes
Follow Tyler F.
Unfollow Tyler F.
Send Message
Share Review
Report Review

Best packaged
June 6, 2019

Great shipping times and quality packaging, but you do pay for it lots of extra fees compared to other sites, I'd rather wait longer for my items than pay all the extra money

Date of experience: June 6, 2019

Overview

Jauce has a rating of 3.2 stars from 222 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jauce most frequently mention great service, perfect condition and fast delivery. Jauce ranks 11th among Auction sites.

service
44
value
42
shipping
44
returns
19
quality
43