Wonderful shopping experience at JF! We were buying a diamond ring for my 70th birthday and our 40th wedding anniversary. I was greeted by Sergio and, after hearing our plan, he introduced us to Patricia, the custom designer. They both worked with us for quite some time, done without my calling ahead for an appointment. We returned about a week later to see the mock-up and finalize details. I just picked up my new ring which, in a word, is stunning! Patricia is a fantastic designer and kept me informed every step of the way. Both Sergio and Patricia were patient, pleasant, professional. Couldn't be happier.
Can't say enough about how AWESOME the James Free Jewelers shopping experience has been. In the past couple of months I have purchased 4 pieces of Maria Tash jewelry all at 20% off! Aside from the discount shipping was super fast and customer service notified me they received my order and also when my order shipped. A couple of items were on back order; however, customer service contacted me promptly and asked if I wanted to wait or if I wanted to cancel my order. This company personalizes the shopping experience, rather than just getting a cold computer generated message saying on back order. Ms. Nichole Eicholtz contacted me regarding the back order. She was polite, professional and answered my questions. When I received my order I was pleasantly surprised to find a hand written note thanking me for my purchase! Again, what an Awesome company! Discount codes, plus great customer service... doesn't get any better than that! Will shop again for sure. Thank You James Free Jewelers!
Absolutely beautiful merchandise. The level of customer service you receive at James Free is far above any other jeweler in our vicinity. The staff is knowledgeable and never try to upsell you but give an honest opinion. Hiroko and Sherry are two of my favorites!
It was great to walk into what, quite frankly was a much higher end jeweler than I would normally go to, and find such an enormous selection of great quality product to choose from. The staff was so friendly and willing to educate me and did not pressure me into buying something I didnt want. It was a great experience and I will definitely be back in the future.
I was looking for a piece of jewelry from an Italian manufacturer. I was able to find James Free from a search of that manufacturer.
I'm in Florida and James Free is in Ohio. It is like they are next door. So seamless to work with. They even had a piece made for me out of Italy. They took care of EVERYTHING.
As is customary, James Free has the best customer care team in the business. If Ms. Hiroko is not there everyone leans forward to support. They are all well informed on every jeweler that is on display, giving me insights to their style and inspiration, they let me see more than just the beautiful pice the show me the soul of the artist.
I ordered the EF rainbow necklace. Beautiful necklace, great customer service from Abby. She was so nice and helpful. Shipping was fast and giftwrapping was beautiful. I will definitely order from James Free again.
I took my wedding rings in for repair and inspection. The jeweler did a beautiful job, returned them to me quickly, and the price was reasonable. He cleaned and buffed them so well they looked like they did the day I got them 15 years ago; amazing!
James Free was able to obtain a Rolex Air King that I desired. However, were unable to make me a competitive offer on my current Rolex that I was trading in. The staff was professional but in the end I will go to another Rolex retailer to obtain this watch.
My wife purchased my platinum wedding ring at James Free in 2006. Over the years, it looked dull and old. We were frankly considering a replacement. I asked James Free to polish it. I just picked it up and it is SPARKLING! It is just as brilliant as the day I first got it in 2006. It totally feels like a NEW ring. THANK YOU JAMES FREE TEAM. You're always there for all our special occasions, but this put it over the top for me. Herman
Price. Quality. Service. All three were a ten.The necklace was sent immediately and with beautiful packaging. I could not be happier and will use them again if the need arises. Thank you.
Ordered a Daniel Wellington watch as a last minute gift. Great price. Fast shipping (arrived in 3 days). Nicely boxed. Extremely happy with item and service.
Thank you!
Robyn S
Always a pleasure dealing with James Free! Have come back multiple times and greatly appreciate their knowledge and customer service. Randy is the best!
Could not have found a better price on the item I shopped for. Even tried to buy it in the Caribbean, but James Free was still the best price. Keep those sales coming!
A very enjoyable and fun shopping experience. The sales associate that I worked with (Debbie B.) was very pleasant and helpful. I look forwards for my next visit to James Free.
Spoke to Nicole, great customer service!
I have no issue with Nicole, who is going out of her way to help me. The issue is this, I signed up for emails, which would give me 15% off of my first order. On the day of my purchase, the company was offering 20% off. Nicole kindly extended the 20% off to my order. Since my order had already been placed, she said the discount ($71.00) would show on my credit card as a refund. As of now, that dollar amount has not been refunded to my account. I have emailed Nicole several times to check the status, and she stated that she cannot understand why the accounting department at James Free has not credited me.
I would really like to finalize this matter. I love the earrings, and would most likely purchase again from James Free, but am a bit disappointed in how long this matter is taking to be resolved. Thank you!
James Free has a wonderful selection of John Hardy pieces, generous discount coupons, & superb customer service. Abby has been a pleasure to work with!
Beautiful Mikimoto pearls and amazing customer service. Kept me informed concerning the processing and delivery of my order. Will definitely be back for future purchases.
Great service and attention to detail. Definitely makes me want to go back! I am looking forward to the special events that they mentioned as well as just shopping.
My bff and I had a blast shopping eating and drinking at the Christmas show. We always look forward to this time of the year with James free. Very special. Bought too much from you this year:-)
Overview
James Free Jewelers has a rating of 3.9 stars from 516 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with James Free Jewelers most frequently mention and customer service. James Free Jewelers ranks 132nd among Engagement Rings sites.
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- Dayton, OH, United States
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Business History
From the moment you enter James Free, we strive to exceed your expectations. From a warm greeting to a hot cup of coffee, we want you to feel more than welcome. We want you to feel at home.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members