James Free Jewelers
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James Free Jewelers

How would you rate James Free Jewelers?
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Lindsey H.
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I have nothing but positive things to say about James Free! I had requested special accommodations for delivery as well as gift boxing options. The customer service team bent over backwards to accommodate my needs. I will be making future purchases here.

Date of experience: January 6, 2020
Pat V.
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They went above what I expected
January 20, 2020

They went above what I expected. Very helpful and made sure my granddaughter would be pleased with her gift. It was delivered in time for the holidays. Highly recommend them. I received emails every step of the way. I live out of state and this was done on line. Exceptional service.

Date of experience: January 20, 2020
Monica B.
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Molly, in customer service, was extremely helpful throughout my purchase. She made sure that the ring I wanted was sizable and expedited the process. Very courteous and professional at all times. Thanks to everyone!

Date of experience: May 30, 2020
Laurie R.
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James Free Jewelers is so fantastic
September 25, 2019

James Free Jewelers is so fantastic. Their customer service is excellent, always communicating in a timely and respectful manner. And the product they deliver is packaged with such care that when you open the box you feel like you've received a special gift. I've been very happy with the purchases I've made with them and look forward to my next purchase. And the special financing they offer makes such a difference. I'm able to purchase jewelry and pay over time which is a great help to my finances. Can't say enough good things about this company.

Date of experience: September 25, 2019
Ohio
1 review
1 helpful vote
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I usually know what I like in jewelry however I need to rely on a jeweler to ensure that I'm buying the quality I pay for. That's why I buy the bulk of my pieces at James Free.

Date of experience: January 7, 2019
California
1 review
0 helpful votes
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Great Customer Service
December 23, 2018

Abby was great. She ensured I was completely satisfied with my purchase and made the whole experience a breeze.

Date of experience: December 21, 2018
Ohio
1 review
1 helpful vote
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Great customer service.
January 29, 2019

We are very satisfied with Jackie. We will return. It's not easy to find customer service like this anymore.

Date of experience: January 27, 2019
California
1 review
0 helpful votes
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Always an enjoyable experience
April 26, 2019

I always enjoy shopping at James Free. Everyone is extremely pleasant and helpful, even if I am just browsing.

Date of experience: April 23, 2019
Nicholas L.
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Such an easy first purchase with you guys!
May 25, 2020

Such an easy first purchase with you guys! Molly is the absolute BEST. Such a kind hearted and compassionate human being. I had an inconvenience with my order and she helped me throughout the entire process and communicated with me almost every day and I'm all the way in New York! Thank you so much I could go on for days about how amazing you guys are. Officially my favorite jewelry store!

Date of experience: May 25, 2020
Washington
1 review
0 helpful votes
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Great people very helpful
December 29, 2018

Could not have been happier with my dealings with Molly and everyone else at James Free. Great experience

Date of experience: December 26, 2018
Elisha C.
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Called before placing my order to make sure item was in stock and received great customer service. My bracelet came in on time and was exactly as expected. I love it! Would definitely shop here again.

Date of experience: June 4, 2020
Erin C.
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I had a great overall experience!
June 29, 2020

I had a great overall experience! I honestly didn't know what to expect, but the customer service was top notch and I received my item in no time at all! I would definitely shop here again and recommend to others!

Date of experience: June 29, 2020
Washington M.
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The continued excellent customer service from James free... specifically Molly, has made me a returning customer many a time! Look forward to my next order

Date of experience: October 5, 2020
Ohio
1 review
10 helpful votes
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Shari valentine understands customer service
April 26, 2019

Love my new earrings. Great product. Shari knew i would love them. She has a great way with her customers, making each one feel special

Date of experience: April 23, 2019
Jennifer H.
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Molly has been extremely helpful with my purchases!
February 21, 2020

Molly has been extremely helpful with my purchases! She has helped me special order two Maria Tash items and has always been very responsive to my questions. I also very much appreciate the promotions. All of this has made me a frequent repeat customer. Thank you!

Date of experience: February 21, 2020
Rhonda M.
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I had a really great experience with James Free! I ordered the sterling silver gucci earring and matching chain and I love them both! This site has affordable prices and fast shipping. I can't wait to purchase again!

Date of experience: August 4, 2020
Ohio
1 review
0 helpful votes
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Excellent work
July 18, 2018

I am very pleased with the repair work. Very professional service and workmanship.

Thank you James Free

Date of experience: July 16, 2018
Kentucky
1 review
2 helpful votes
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Very good overall
January 11, 2019

Randy Ihle does a great job! Very polite and great service after the sale. Not much more to say. I don't need 100 words.

Date of experience: January 7, 2019
New York
1 review
0 helpful votes
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Excellent service that goes above and beyond
July 13, 2018

Sergio and Co. Were able to locate and acquire a very rare Patek watch for me. I could not be more satisfied! Thank you!

Date of experience: July 12, 2018
Chris W.
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From start to finish everyone at James Free was helpful and I would recommend James Free to anyone! They gift wrapped my purchase at no charge so beautifully you have to see it to believe it. They even sent me a hand written letter thanking me for the purchase! I can honestly say I have never had a better experience when purchasing anything!

Date of experience: June 4, 2019

Overview

James Free Jewelers has a rating of 3.9 stars from 516 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with James Free Jewelers most frequently mention and customer service. James Free Jewelers ranks 132nd among Engagement Rings sites.

service
3
value
2
shipping
2
returns
1
quality
2

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582 reviews