Thank you. Molly provided AMAZING customer service and communication. Very pleased with my purchase that was completed online without visiting store or seeing item in person. James Free Jewelers provided an excellent experience from start to finish. I hold them as a very reputable jeweler and will continue to be a patron because of the way I was treated and because of their superior sales team.
Your staff went above and beyond in finding the Gucci ring that I purchased, not once but twice because the original didn't fit! It was sold out everywhere that I looked, but somehow your contacts at Gucci came through. I am beyond thrilled, especially that I am just some random customer from New York! I will definitely be back and will highly recommend your store!
I discovered a specific style of G-Shock, while searching for a new watch, but it was sold out online and not sold at any authorized dealers. I came upon JFJ website and decided to purchase it there, based on the overall appearance of their site and high-rated reviews. I definitely made a great choice! The watch was packaged neatly and came with a hand written card, which was a really thoughtful touch. I did not realize the package would need signed for, so I missed it on the first delivery attempt. However, the rest of my experience was great, so I overlooked that minor detail.
I wanted to get Maria Tash pieces and James Free provided the best price and customer service. I will definitely be a return customer.
Molly and Abby made sure I was taken good care off and I'm so happy with my new earrings.
Dear James Free,
At the company I work for, we value client service--as in, we live, breathe, sleep excellent client service. Every day, that is our number one focus. My experience interacting with JamesFree (from initial purchase, to communications about orders, to fast delivery time) exceeded my client service expectations. The entire experience was impressive. Thank you for the quick and efficient communication. Special thank you to Abby and Molly.
My wife was very pleased with her Christmas gift. The help was great and e en gift wrapped it for me. Thanks Liz.
My husband & I found the perfect bracelet!
The stock was wonderful and we had a great time reviewing all of the inventory.
David Katz and the entire team worked swiftly to fit and clean my watches. Multiple people jumped in to quickly get me on my way with a smile.
Great purchase experience with the best price available. The gift of pearl earrings was for my wife on our 30 year anniversary. The Mikimoto earrings were a perfect match to her Mikimoto necklace. I would definitely do business with you again.
Debbie makes the trip to JF an awesome experience! She's very knowledgeable, professional and very kind.
Very easy and pleasant experience. There was a delay in receiving my item and they reached out to me to proactively let me know and give me the option to cancel if the delay didn't work for me. Appreciated that very much! Great communication. Will likely buy from them again.
The bracelet I originally ordered for my girlfriend was canceled as it was not in stock(but the site should have prevented me from ordering). As a result of this, I ended up having nothing to present to her on the big day(Christmas)
After the bracelet mishap, I ordered two different rings for her to try. The one ring, after 2 hours started to turn her finger green. I'm unsure if the ring was real/or if the quality is poor. But regardless this has made for a terrible all-around experience.
Justin, in the Montgomery store, is very knowlegable about watches and has been a big help. I hope to do more business in the future.
Scott from the start listened to what we wanted. Step by step until my girlfriend had the ring she always hoped for.
Thank you
Very satisfied. It was out of stock when I ordered it and a representative notified me to let me know also made sure it was the right size and kept in contact and up to date with the delay and when they got the product and shipped it.
Very happy with the price I paid for what I got, too. Thank you would use again if u had something I wanted
Jackie was the first person to greet us at the door, she was wonderful and so very helpful and interested in what we were looking for.
Wonderful service, great people to work with and a one of a kind ring! She said yes! We had have the ring sized and was done by the next day.
Scott is always professional and interested in what my objective may be for a gift or a self purchase. The staff is pleasant and helpful too.
Randy was awesome! He made the purchase so enjoyable and memorable. The watch is on my wrist now. It is my favorite! I love James Free!
Joyce made my buying experience so enjoyable. Usually you don't get this excited about spend over 6K on a watch, but she made it worth every penny. I LOVE MY NEW OMEGA SEAMASTER!
Overview
James Free Jewelers has a rating of 3.9 stars from 516 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with James Free Jewelers most frequently mention and customer service. James Free Jewelers ranks 132nd among Engagement Rings sites.
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- Dayton, OH, United States
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Business History
From the moment you enter James Free, we strive to exceed your expectations. From a warm greeting to a hot cup of coffee, we want you to feel more than welcome. We want you to feel at home.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members