Customer service went above and beyond my expectations and I'm extremely pleased with my purchase. The items arrived beautifully packaged and wrapped. I will definitely shop here again!
When you come into a place as Awesome as James Free you can either allow it to get to you or you can appreciate the fact that there are not only Beautiful Jewelry but there are Beautiful People there as well. It's a Great place that wants to Help you with a purchase You Want or a small purchase You Want. The size doesn't matter but YOU Matter To Them. That means a great deal. Thanks James Free!
The entire staff is always very helpful but Randy is above and beyond. I truly enjoy working with him on my watch purposes and will continue to work with him for all of my watch needs going forward.
This ring is for a gift, and it looks very nice. Ordering online was easy and the shipping was fast. I look forward to giving it to my husband on Christmas.
I live out of state and needed to order a charm as a Christmas present for my mom who lives in Dayton. She has a bracelet with silhouette charms of all her grandchildren but I could not find the item on the website to purchase (all past charms have come from James Free as well). I called the 800 number and spoke with Abby Glendenning who took all of my information, got me pricing, and even posted the item on the website temporarily to allow me to make the purchase. She was very helpful, lightning quick in email replies, and provided all the info I needed to ensure that the charm would be ready for pickup in time for our family's Christmas celebration. She again emailed a day before I was supposed to pick up alerting me that the item was ready ahead of time and waiting if I was in town. Pick up was a breeze in the store and overall the experience was a great one thanks to Abby's attention; all for an $18 charm. Please ensure that Abby gets some type of recognition for making this an easy and pleasurable experience.
I had rings resized and vintage pearls earrings with screw backs repurposed into pearl charms to hang from hoops. Liz was very helpful & knowledgeable. She is delightful to work with.
I needed to purchase a bracelet for my son and when I got on the phone with customer service they were able to find me the right one and ship it to me three days before
I was greeted at the door and treated with respect during the entire transaction. I felt that I was a valued customer.
I will definitely return for all of my jewelry needs.
Thank you for the excellent service that I received during my recent purchase of a Breitling watch. I look forward to enjoying it for many years to come.
Timely shipping, easy returns, friendly and knowledgeable customer service and quality jewelry. 10/10 recommend this jeweler!
Recently went into James Free to have some rings resized and cleaned. The service was very reasonable and the turnaround time was quick. Made my wife's 30+ year old wedding rings sparkle.
I had a great experience shopping here. I reached out by email with a few questions about my item and I got super quick and friendly responses. JamesFree did reach out to me about a slight delay on the shipment of my item. While that was a bit unfortunate, I really appreciated the transparency, and I still got my item rather quickly so the process was very smooth.
Awesome customer service super fast shipping highly recommend if your looking for jewelry or watches check James free jewelers out you won't be disappointed
I made 2 purchases in a month, and both had upcharges when I picked up the items. I was told I had approved the charges. I did not forget extra charges for two times.
The staff was very professional and knowledgeable on what I was inquiring. I am very pleased with my purchase and look forward to doing businessfuture.
I can't remember who helped me but she was very helpful and made my experience great! Thank you! I will be using this site again!
We have been customers for 30 years. No matter how small or large your budget or purchase, you received exceptional service every visit.
Easy to navigate through website. Offer of special financing a bonus. Easy checkout process. Always the best customer service from James Free Jewelers.
I have been a customer for about 14 years and this establishment is top notch, from the ownership down! My AD for life!
Very impressed with online shopping experience and excellent customer service. Unfortunately I'm returning the item because it didn't work for me but will definitely be a repeat customer in the future!
Answer: James Free is a totally legit company. They've been in Dayton for decades. They also have a store in Cincinnati. Buy from them without any concern or fear. They are good people.
James Free Jewelers has a rating of 3.9 stars from 516 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with James Free Jewelers most frequently mention and customer service. James Free Jewelers ranks 132nd among Engagement Rings sites.