After several interactions over email (of which I could barely understand their writing) they still refuse to assist in the fact they sent me the wrong shoes. I am also gravely disappointed with the quality of the dress I bought for my son's wedding. Fortunately I still have time to pick up another from a more reputable company.
This company is terrible! Based somewhere out of the country. Dress sizes are not the same as USA sizes but they claim to be. Return policy is ridiculous! Buyer beware. Stay away from this website. The bad reviews are all correct!
This site is a complete SCAM. They find beautiful dresses from other businesses/websites and make awful replicas of them. I purchased a wedding dress from this site and it was not even close to what they had on their website. I emailed back and forth with them and was still unable to return my item. Now, I'm stuck with a dress that is useless to me. Save yourself the headache and do NOT order from this out of country scam-fest. UPDATE! This company renamed their site as IZI Lady! Just don't do it, spend your money somewhere worthy of it!
Their return policy is very misleading. It states a 50% restocking fee for returned (non custom ordered dresses) which I would have paid. However, the dress has to be returned to China which isn't worth the money in shipping charges. I wasn't very pleased with the quality of the dresses. Customer service was poor and difficult to understand the person on the other end of the phone.
My mother-of-the-bride dress arrived with oily stains on the dress and the tule is not cut evenly at the V-neck! I've been in touch with the manufacturer (many emails) There is a language barrier (made in China) and to date, they have offered me $10.00 for my dry cleaning bill. REALLY? These stains will not come out and I want a full refund, something they refuse to do. So now I'm out $141.00 and I'm frantically trying to find another dress for my daughter's wedding. Terrible Customer Service! I wouldn't even give them 1 star, but I had to select something.
I ordered a dress for my son's wedding. The dress was well made, but it was way too small and it was too heavy for the occasion. I contacted them and they did respond, but only to tell me to take it to a tailor or give it to a friend. You cannot return the dress. They have very poor customer service and basically will not refund or exchange. I discourage anyone from using them. So disappointed! Still on the search for a dress and out the cost of this dress!
I ordered a mother of the bride dress. It arrived and smelled like mothballs. I am extremely allergic to mothballs. The color of the dress looked nothing like the photos. The dress did have a nice built in bra and slip. It looked dingy and yellowed. I tried to return the dress and get a refund. I spent $170. After months of trying to get some kind of answer from them... I just decided to forget it. I took the dress to a bridal consignment shop and got $50 for it. Live and learn from ordering from China.
I would NEVER order from this company again. Try to only order on sites that are through Amazon... then you have recourse.
I ordered my wedding dress from Izidressbuy, it had pink lipstick in the front around the chest area and had 5 black stains at the bottom front of the dress. There was even a white sticker with a red arrow pointing at one of the stains on the dress when i received it! We went back and fort with e-mails to the company, they had me sent pictures. Finally they said that it probably happened during shipping and they hope i can find a local cleaner to take care of it! And if I insisted, I could maybe get a discount on my NEXT DRESS with them! OMG! Horrible customer service. They barely speak English. I tried calling them but they say to E- mail them. This has been a horrible experience. DO NOT ORDER FROM THEM! I am sure all the good comments on the site are FAKE!
My name is Tracy and I received my wedding dress today! The dress was amazing! The delivery came just like they told me. And the dress was what I ordered! It was clean and it fit a little big, but that's how I ordered it! I would most definitely order from here again!
Alert to all potential clients. My experience with izidressbuy has been dreadful. I ordered what I thought was my ideal mother of the bride dress. I ordered it in gold and in a certain size. When I received it it was yellow not gold and way to big. I asked if I could exchange it for a smaller size and a different colour. Unsuccessful they would not exchange it. Also the fabric and lace is a very cheap quality. Don't be deceived that it comes from the USA. It comes from China. The try to deceive u when you chat on line by showing s picture of a cocasian on their chat line. This is outright deceit. I would ask future customers to tread carefully don't buy from this co as they r not what they proclaim
This site is also FabVouge. Beware do not order from this online site. The merchandise is crap and not to quality standards. You can not RETURN item. This is out of China and customer service are all Asian and do not know how to speak English via live chat only. No phone number, no return address. BIG SCAM JUNK JUNK JUNK! Looks like Halloween costumes. Report this site as internet scam.
Horrible experience. Ordered dress from the photo. "As shown" color was steel gray, enlarged picture to be certain of color. I received a dress that was a light brown (taupe) color and their answer was "it most approaches the color shown" and "it is a beautiful color anyway". It is but NOT ON ME. I had it custom made. They made the dress in most body areas exactly to the measurements, no room for movement. It is painted on! I can't move my arms or sit down. Bust area a mess, too wide, have to have it altered for additional expense. Cheap zipper, uneven hem 3 " too long. Suppose to be A-frame but looks like a trumpet skirt. No recourse as they are a foreign company with no honor.
Ordered dress was size 12 fit more like a 8 couldnt get it on- said it was made for a chinese size 12 not american- no address for return and no refund- keep making new excuses to not get me the address - it is a horrible place of business never again will i order online! Scam artist hope they can sleep at night! CARMA GONNA GET YOU ALL IN THE END!
Do not buy from IZIDRESSBUY.COM, company will not refund you, they do not honor their return policy, I ordered a dress made of Elastic Silk-like Satin and I received a 100% Polyester Woven Dress. What is on their website is not what you receive and the fashion jewelry is of very poor quality and again no refund for dress or cheap jewelry at a cost of $19.89 that they claim to be valued at $99.00. I have sent many e-mails all they offer is a credit ranging from $10.00 to $15.00 and then they expect me to resell it on-line or to another person. Really who will buy a cheap dress and 99cent jewelry from me. The total loss I have suffered is $ 151.91, Buyer Beware, I should have believe the negative review, hard lesson learned. By the way the price includes a $19.99 charge for having it custom made. The extra $19.99 payment gave me -- Sleeves that look nothing like the on-line web picture and the fabric is awful. The rating is 0 Don't shop at IZIDRESSBUY.COM and be careful I believe they are also listed under different names on other sites they have similar website layouts the name is the only difference.
Spread the word about how bad this company, Izidress, and Fabvouge are.( they are all the same company) We need to run them out of business. They are taking us for a bunch of fools-- if you need to return your product here is the address that they refuse to give out
Zhu Meng
Room # 601 Xinghau technology park
298 Mayun rd. High tech
District, Suzhou, China
Post code *******
The dress i ordered was not the color or size i ordered- they refuse to give out their address-once i send pictures- like they require- of how bad the dress was- i stopped getting emails from them
I bought a dress from this site. The dress arrived and was not what was depicted on the website. I am trying to get my money refunded and send the item back. No customer help at all.
I bought a Mother of the Groom Long Gown and was horrified! I ordered a size bigger than what I would normally wear. I could not even zip it up, it was made very cheaply. What was supposed to be sequins were cheap plastic that could bend and fell off the dress! I had to spend $250 to have the whole dress tailored!
DON'T BUY FROM IZIDRESS!
HORRIFIED MOM FROM MICHIGAN!
I too was duped by this company! I orders a dress according to my measurements. Not only was it the wrong size, but the right shoulder wouldn't stay up. Not to mention the color was nothing like the picture! Customer service told me twice to take it to a Taylor to have fixed! How do you fix the color and one shoulder! Please, stay away from this company unless you want to throw your good American money!
The dresses size is too small! The lace hem has 1 inch gaps and is extremely uneven! Customer service asked for pictures to prove this as if I could take a picture of the size! All I wanted was a return address and refund. No such luck. They suggested that I take it to a tailor. Not real sure but I bet a tailor couldn't fabricate lace to fix the hem or material to make the dress larger. I am stuck with a dress I can not wear! Very Upset. Facebook is spreading the word about Izidress as we speak.
I purchased a dress for my sons wedding. Ordered it based on measurements from a seamstress and their size chart. My numbers were a combination of 2 sizes and I ordered the larger size just to be safe. Upon arrival the dress wouldn't zip up. Ultimately I lost 25 pounds before the wedding and the dress still didn't zip. Ironically I dropped 2 sizes in my regular clothes. After months of emails they agreed to refund my money upon receipt of the dress. I was given the address and advised best way to send the dress back that was trackable but wouldn't cost me extra taxes. I returned the dress based on that info in October. Today (5 months later) I spoke with the post office because they claim the dress still hadn't been received. To my horror I was told they get many complaints a day with same story. If your packaged isn't registered, once it's on the plane leaving the states it's no longer trackable. $125 for the original dress, $30 postage to return it and $100 for a new dress for the wedding later I find myself horribly disgusted with this company. They are almost impossible to reach in person, email communication leaves much to be desired and they are impossible to work with. Take your money and purchase your dress elsewhere.
Answer: Im so happy you did your research before you ordered from these people, dont buy ANYTHING from these people. The pictures arent really how the dresses look.
Answer: Forget about a refund! They don't give them, period! They will tell you to take it and have it tailored... Ha ha. I would never recommend this company to anyone! Rip off!
Answer: Add one more, wish I had seen these before I received my order 2 days ago. - not the right color, but worse, its about a size 6 or smaller - Im usually an 8, but ordered a 10 assuming I might need to tailor, also couldn't get left arm in sleeve, so tight at arm pit.- lots of issues - Im trying to find a return address too! Called credit card company and Im disputing - probably won't try to return. Just try for stop pmt - can't use! Stop pmt while you can!
IziDressBuy has a rating of 1.3 stars from 38 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with IziDressBuy most frequently mention and customer service. IziDressBuy ranks 258th among Wedding Dresses sites.