I purchased a wedding dress from this company around May 20th, 2015 and received my item two weeks later. When I received the dress, it was not as described and had several defects. One issue was that the dress, which I had this company alter for an extra $20.00, was too small. Immediately I reached out to them and explained the scenario. When you call the phone number listed on their website, they tell you to reach them by email. When you email them, you don't hear back until almost two days after initially emailing. The woman I spoke to via email named "Ann" told me I would have to pay to get the dress altered again. I told her that would cost too much and that I would like a refund as the company is at fault for sending me a dress that is too small. Another day went by and I decided I wasn't going to wait around for "Ann" to email me back. I then went onto the "IziDressBuy" website and spoke to a man named "Lincoln" on their chat. He told me a refund was not possible and that they needed proof the dress did not fit. He informed me I had to send them pictures, of me in the dress, showing it did not fit. I told him I couldn't do that as the dress BARELY fit to begin with and I didn't feel comfortable sending these pictures to him. After arguing with him over chat, I informed him I would dispute the charge with my bank. He then said, "Do not do that. Do not contact your bank. If you contact your bank we'll contact ours." He kept saying to me several times that a refund was not possible or that the best they could do was a 50% refund but I would have to pay the return shipping. Since this company is located in China, that would cost me over $50.00! This is a scam company who has several complaints against them online. Not only was I scammed out almost $200.00, but stuck with a dress I cannot use nor return. They were not helpful by any means, leaving me empty handed and insisting a refund was not possible. Honestly, I'm not sure why this company still exists as they scam several customers every day. My wedding is in four months and not only am I stuck with a dress I cannot wear; I may not even able to get my money back. They had zero sympathy for me and did not even care that I told them I would not recommend their services to anyone again. Please look into this company and see they cannot be trusted. If I were to ever get my money back, that would be a miracle. Since dealing with this issue, I have since reported them to the BBB for foreign companies and the Federal Trade Commission.

FYI: I just spoke to someone regarding this issue starting on 06/06/2015-06/10/2015

I ordered two customized dresses, one for my daughter and one for me, from Ezidressbuy. They had so many absolutely gorgeous dresses, it took us a while to choose and couldnt wait for them to arrive. What horror when we opened the package. We have not only lost $AU500 but trust in ANY online shop. Here is what we have been SCAMMED about:

1. DRESSES ARE NOT AS PER PICTURE
-The Teal dress in the picture has a satin belt in the waist. The dress we received has a chiffon belt!
-The Teal dress in picture has the embellishments sewn under beneath the belt, the dress we received it stops about 2cm above the belt showing the bright creme bodice backing!
-The Teal dress in the picture has a skin/nude color bodice backing, the dress we received has a bright creme bodice backing.

2. DRESSES ARE NOT AS PER PRODUCT DETAIL
The Royal Blue dress was supposed to be in JERSEY fabric, the dress i received was made from cheap, thin, shiny trilobal/polyester fabric.

3. CUSTOM SIZED BUT TOO SHORT
The Royal Blue dress is too short. I cannot wear any shoes with it

4. EXTREMELY POOR WORKMANSHIP
On both dresses not enough embellishments was sewn on to cover the bodice/backing on the upper part of the dress. By doing this it changes the complete "look" of the dress. The embellishments where also not applied evenly over the bodice, leaving the dress look unfinished on one side.

5. POOR QUALITY FABRIC
The Royal Blue dress - The fabric had thread rips, it looks like a cat got his claws into the fabric, probably caused by poor packaging. The embellishments ripped into the fabric because no protective layer was put in between when it was packed.

As i have said, both dresses are for my Son's wedding! I have chucked both dresses in the rubbish bin as im aware that i cannot return it because it was "custom" made and with the research on the company i have now, i know, there is no chance in hell to recover ANY money. However, this company is steam rolling the internet with all the "gorgeous garments", making a fortune and nobody can stop them? I have noticed a few other websites with the same web design layout, which immediately made me suspicious. They obviously operate more than one website, imagine the deviousness. Makes my skin crawl...