IT Supplies

I ordered some ink cartridges and paper in 8.5x11 and 13x19. The 13x19 paper didn't show a tracking number. I got the 8.5x11 paper and most of the ink cartridges in the first shipment by UPS. There were two more UPS tracking numbers which were one ink cartridges each. I was hoping the 13x19 paper would be in one of those shipments, but it wasn't. By this time it was the weekend, so I planned to call your customer service on Monday. I was away from home on Sunday, and the 13x19 paper was delivered by FedX. Luckily my landlady was there and could get it. I never got a shipping notice or tracking number from FedX. This is the third time this has happened. I live in a city with a lot of porch pirates, so I like to be home when deliveries come, but I can't with no tracking.

Your website order payment process needs some work to make it more user friendly. If I have left out an item of information and have to go back, the info I have already entered should not be removed. Very irritating.

It took 4 attempts to reset my password. Following reset link got message "link is only valid for 24 hours"
Attempted to pay using Amazon account - would not let me. Message said email on Amazon is the same as email on it supplies. Enter another email.
It took five or more tries to pay by credit card instead. Some were my fault - mistyped number, but others just went into lala land and nothing happened. Message "you have already submitted this form. If nothing happens in 0 seconds, you can click here to resubmit"
I'm hopeful that at the end of day I submitted one order, not several.

You didn't know my password; and after I requested a new one, my order was lost. Then I had to fill in the form twice because I forgot to choose shipping method. That was 30 minutes wasted. IT Supplies was once my favorite site for inks and paper for my Epson printer.

Website experience was extremely frustrating and took me over 30 minutes. It would not except my PayPal information along with a different shipping address for my billing address. Needs work

I find your web page very confusing. I am a returning customer but had to rejoin again , several times.

Prices are fine, but the check out experience was appalling. I will say that in the past it hasn't been so bad, but apparently because I hadn't bought any product for a while, my password had been cancelled. Getting it sorted out was a royal pain, and took about 15 minutes.

Ink has gone up in price since I last purchased from Atlex. Shipping is too expensive, I am forced to go to Amazon. Something I would rather not do but your pricing is no longer attractive even with the .49 cent discount. A shame.

Each time I order on line I get frustrated with the credit card information entry portion of the site. It would be much easier if the all the fields for card entry displayed at once and did not require scrolling. I go round on this because the CVC code field doesn't display and I miss it then loose my information and have to reenter again. 3 days ago I thought I had successfully order the ink we needed only to discover today when it didn't arrive that the order was still in the cart. I remember filling in the credit card information several times, but there must still have been a missing element. Frustrating - but I love your service and quick turn around on my ink and paper.

Website kept flipping about, took ages to order, very annoying; when it says "continue shopping" you are sent back to main page and have to make selections again, very inefficient! No acknowledgment of my existing account, had to create new password, annoying also!

your website is terrible, I can't use my current email adress becuase the account will not accept a reset password. please don't tell me how to reset password, i've done it a lot. I have now used an old email address to be able to order from your otherwise excellent company

Website ordering wasn't going through, called, was not able to talk to a human being, got message to leave a callback number, very poor way of doing business.

shopping was fine, but the website kept telling me that my email address already had an account, but it wouldn't accept the password that I had for this account (from Atlex days). I had to give an alternate email address for the order to be accepted. That process took at least a half hour, much too much time for a simple order.

i had to reset my password twice type in my credit card info several times, start over and spend 20 minutes trying to make a purchase.

The process of checking out is most confusing...it was hard to see the shipping method arrow, and once the method was chosen, it required me to go back to repay payment mentioned ...not at all intuitive, but clumsy check out.

Resetting the password I understand. But the site kept putting in my old password and saying there already was an acct with this email. Maybe proof it better next time before you go online, very frustrating.

Problems with your web design and Google Chrome - I spent a lot of extra time trying to figure out the problem. Please inform customers regarding compatiable browsers on you order or payment page. Thanks.

Your previous website was far more simple. I did not have to search through all the Epson inks to find the ones for 7900 printer, for 350ml, then the color. I simply typed in the code for that color, such as for Cyan, 7900, 350ml-- it was T5962. Now, it takes 3 times as long to hunt to find.
keith smith

Your password reset process was a continuous failed loop. I was unable to recover my Atlex account name/password because of it.

Web site is now horrible - can't order multiple inks from same page - requires repeated, confusing back and forth navigation - often no add to cart button (or even though multiple inks selected and quantities increased, only one added to cart) - just finding the correct ink has become cumbersome. Even though address was on file got message that it had changed and then had to enter credit card info for a second time. Old site: I could select all my inks on one page - add to cart - and easily checkout. Using this web site was an awful, frustrating, time-wasting experience and I am a long time customer. I remember the "good old days" of IT Supplies shopping.

I had to re do order after I had it all ready and then signed in ...then I had to re do my AE card security code and i would not let me input, so had to start over twice. ?? I should only have one order of three items.

this is way to complicated to order and not all products are listed. Fortunately, you have Chris and free shipping, otherwise I would order somewhere else.

very difficult to find the specific ink and then difficult to find others in its series. This is the first time I have had significant difficulty on your site.