Seems like it was harder to find what I wanted on site. Also prices have went up a lot, wondering why such an increase in price?
It was confusing and it might just have been me that was confused. But your people on the telephone were great help!
well so far its been over a week since I ordered and still no shipping, it has been the holidays, but getting some information on when it will ship is important to me
I had to go through the checkout process 3 times since it didn't recognize my p/w that I had stored in LastPass & had to ask to create a new one.. Multiple loops to pay through PayPal exacerbated the problem. Your software failed to make it easy to purchase. I almost gave up.
Had to create a new password under a different email address because website didn't recognize the one I had established previously.
I didn't appreciate being shunted off to a "sign up for our newsletter" window while I was trying to check out. There was no apparent way to get out of it, other than to either sign up or back up & try again. In fact, after agreeing to sign up the first time, it asked again. I had other payment/sign up difficulties that simply didn't flow easily, or tell me what I had to do to correct the problem. I had to try all over, and finally got it right.
Your service has always been excellent, but this time I have not received the black 4880 ink that I paid for. there has been no word on what happened. The rest of my order came with the usual good service.
Form kept resetting and had to re-enter information, including passwords several times. Very frustrating ordering interface. Not altogether sure that my order was placed OR that it may have been placed twice.
Peggy is a lifesaver, however, there are issues with online ordering that need resolved. Peggy is shipping a order out today, that was ordered on 12/24. But she said it showed as a quote, and not a order even though I have a confirmation, thank goodness.
Thank you for your great service! I appreciate the consistent quick delivery of my orders and your broad range of items. Your pricing is reasonable and if I need help someone is quick to respond and assist with an item and/or complete order.
Best Wishes to your staff members in 2019!
Was sent an invalid address to reset my password, so have used a different email to re establish my account. Taken way longer than I hoped for.
Once you get the hang of the new menu structure, everything is fast and easy. Descriptions are sometimes lacking though.
It was rather difficult to find the right selection to order my EpsonR2000 ink. I also think the $9.00 price to ship 3 cartridges of film is a bit excessive.
New website did not recognize me as a previous (longtime) customer. None of my order history or company information was there... EVERYTHING had to be re-entered... NOT good.
I ordered a custom icc profile and in the past, these profiles were sent via e-mail. I was charged shipping just now, not sure why. There was no option to complete this transaction without choosing a shipping method.
Your web site is hard to deal with and particularly the check out portion. It didn't recognize me and was very slow to email me the password change info. I used to like your site, but find it a pain now. Papers are not well organized.
You charge too much for shipping for such small lightweight items.
Your salesperson on the phone would not help me out at all -- I asked him for a coupon code or some discount for the holidays -- nothing! Next order, I will be looking for anther vendor.
No real problems even though I was placing the order on my phone. Item I was looking for only came up using the search feature.
Have ordered IT products: ink, paper, card stock for years and been pleased with the quality and the delivery time.
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