IT Supplies

I have overall been happy with this company however my last 2 orders were damaged during shipping. The packing was substandard and sloppy. I hope this is corrected as this is a great company with great pricing.

I purchased a sublimation printer from It Supplies. I have no prior experience nor expertise in the realm of sublimation, but I purchased this printer with the intent to take my business to a new level. Deonna and Amber are amazing. Deonna reached out to me to inquire if I actually was versed in sublimation which was a total surprise to me given the fact that most companies are not overly concerned if your versed or not in and with the merchandise your purchasing. Deonna was very knowledgeable, courteous, helpful, pleasant and extremely thorough. She referred me to Amber who is a print specialist and assured me that Amber would be extremely helpful to me regarding anything relating to sublimation. Amber is amazing, she answered all of my emails and answered and addressed all of my questions, concerns and even explained things in great detail which gave me the clarification that I needed. Amber was extremely patient with me being I'm by no means tech savvy, very knowledgeable regarding some of the hang ups that I encountered with sublimation and extremely courteous and helpful. I'm happy that I choose IT Supplies to purchase my sublimation printer from and I will definitely make additional purchases from It Supplies because their customer service is everything and customer service is everything to me. Deonna and Amber are the best. Don't delay order from It Supllies you won't regret it!

You charge too much for shipping for such small lightweight items. I ordered something like 7 ink cartridges, and they came in 3 different, LARGE boxes. What a waste of paper and bad for the environment.
Your salesperson on the phone would not help me out at all -- I asked him for a coupon code or some discount for the holidays -- nothing! Though, later, after reviewing this comment someone did credit me the shipping cost. Thanks.

The checkout process is terrible! Had to put in multiple email addresses, multiple entries for password. It took many m,any times and a very long time to complete! If I did not need the order items I would not come back here!
2/20 my packages arrived in a timely manner. Thank you. If you can make your check out cleaner I will consider improving your rating further. You provide a much needed and appreciated service for photographers!