shopping was fine but checking out was complicated. I didn't remember my password so I was forced through a password reset process and then the site didn't seem to like my use of Paypal as a payment method, so I had to back out of that and then select it again. Lots of online stores do this but requiring customers to sign in to an account before placing orders makes it more complicated than it needs to be and it makes me wonder why I'm working so hard to give you my money. Make it easier.

Long-time customer. Difficult payment/checkout process. Seemed to ask for some data more than once! I thought I had placed the order a couple of weeks ago. It turned out it hadn't been completed.

I despise using the website. If it were humanly possible I doubt without considerable effort one could make it more difficult to use. The poor customer service people, all they can do is apologize. That is why it is useless to contact me for followup. The day you stop carrying Simply Elegant is the last day I will buy my supplies here.

Easy to use website. Love it. Just wish I had known the item was not in stock locally as I called up to see if I could pick it up. Was told that it had already shipped, but not that it was a 4-day ship from Mississippi. The promised tracking was not provided and had to call the next day to request it again. It did arrive well packaged and I appreciate IT Supplies good price on my printer inks. Next time I will need to ask if it is stocked in the Rolling Meadows location.

I just have one suggestion. My complete order was sent in two separate shipments. While I really do appreciate you getting me half the order as soon as possible, I would have preferred being given the choice of getting half now half later, or waiting longer to get it all at once. Occasionally I do need it asap, bu usually I order ahead enough to be able to wait.

Cutting the number of deliveries would benefit you and our environment.

Otherwise I am completely happy with the way the paper was packaged and handled.

Such AMAZING prices, the amounts in each item are phenomenal, and the incredibly quick shipping, as well as free shipping is perfect!! I’ll be ordering more in the future!! I’m SO THANKFUL I found this company!! You’re saving my local small business HUNDREDS of dollars a year!!

Your website order payment process needs some work to make it more user friendly. If I have left out an item of information and have to go back, the info I have already entered should not be removed. Very irritating.

O/A 5/13/2020 I purchased a printhead for my Canon imagePROGRAF PRO-2000 printer. Installation of same cured the problem I was experiencing. O/A july 5th I experienced the same error code reported by the printer indicating a print head failure. After call with Canon Live support, I informed ITS of this & requested their instructions for replacing the print head again(it is still in waranty. I have not had any reply from ITS.

There were two key players in this transaction...IT Supplies and FedEx Ground shippers. Here's the scoop: IT Supplies = 10 (perfect). FedEx Ground = 3 (considerably less than perfect); they have a bug in their tracking process that reported to me that my shipment had been delivered to the wrong person in the wrong town, only to change to the correct information AFTER I received my shipment on the same day. Go figure. At least I got my package. I wonder, however, what the other guy got.

The system should have a check out as guest option. It forced me to retype my info in several times. It did not like my email or my passwords etc. I have ordered from you before and the service has been good, but for ease of ordering online, this system is not ideal for someone who does not want to keep track of yet another password.

Once again check out screens for credit card drive me crazy. Display all the required fields at once so one isn't missed and I don't have to keep scrolling. Also, my shipping address is stored but not that it is a business location, so this field errors out and I have to go back reenter and then redo the payment processing. I buy alot and this is my little nemisis:)

It took 4 attempts to reset my password. Following reset link got message "link is only valid for 24 hours"
Attempted to pay using Amazon account - would not let me. Message said email on Amazon is the same as email on it supplies. Enter another email.
It took five or more tries to pay by credit card instead. Some were my fault - mistyped number, but others just went into lala land and nothing happened. Message "you have already submitted this form. If nothing happens in 0 seconds, you can click here to resubmit"
I'm hopeful that at the end of day I submitted one order, not several.

IT Supplies' web site is very hard to use; I was a "returning customer" but it didn't accept my SAVED email address nor my password so I had to create a NEW Account. This all took much too long and your auto-log-in system kept returning me to "Sign-in" instead of simply sending a simple e-mail so that I could change my originald PW

You didn't know my password; and after I requested a new one, my order was lost. Then I had to fill in the form twice because I forgot to choose shipping method. That was 30 minutes wasted. IT Supplies was once my favorite site for inks and paper for my Epson printer.

I write you this note almost every time I order. Your check out process always forces me to reenter my information for address, shipping, and credit card several times - Frustrating when I'm in a hurry.