IT Supplies

I ordered some ink cartridges and paper in 8.5x11 and 13x19. The 13x19 paper didn't show a tracking number. I got the 8.5x11 paper and most of the ink cartridges in the first shipment by UPS. There were two more UPS tracking numbers which were one ink cartridges each. I was hoping the 13x19 paper would be in one of those shipments, but it wasn't. By this time it was the weekend, so I planned to call your customer service on Monday. I was away from home on Sunday, and the 13x19 paper was delivered by FedX. Luckily my landlady was there and could get it. I never got a shipping notice or tracking number from FedX. This is the third time this has happened. I live in a city with a lot of porch pirates, so I like to be home when deliveries come, but I can't with no tracking.

I have overall been happy with this company however my last 2 orders were damaged during shipping. The packing was substandard and sloppy. I hope this is corrected as this is a great company with great pricing.

I purchased a sublimation printer from It Supplies. I have no prior experience nor expertise in the realm of sublimation, but I purchased this printer with the intent to take my business to a new level. Deonna and Amber are amazing. Deonna reached out to me to inquire if I actually was versed in sublimation which was a total surprise to me given the fact that most companies are not overly concerned if your versed or not in and with the merchandise your purchasing. Deonna was very knowledgeable, courteous, helpful, pleasant and extremely thorough. She referred me to Amber who is a print specialist and assured me that Amber would be extremely helpful to me regarding anything relating to sublimation. Amber is amazing, she answered all of my emails and answered and addressed all of my questions, concerns and even explained things in great detail which gave me the clarification that I needed. Amber was extremely patient with me being I'm by no means tech savvy, very knowledgeable regarding some of the hang ups that I encountered with sublimation and extremely courteous and helpful. I'm happy that I choose IT Supplies to purchase my sublimation printer from and I will definitely make additional purchases from It Supplies because their customer service is everything and customer service is everything to me. Deonna and Amber are the best. Don't delay order from It Supllies you won't regret it!

You charge too much for shipping for such small lightweight items. I ordered something like 7 ink cartridges, and they came in 3 different, LARGE boxes. What a waste of paper and bad for the environment.
Your salesperson on the phone would not help me out at all -- I asked him for a coupon code or some discount for the holidays -- nothing! Though, later, after reviewing this comment someone did credit me the shipping cost. Thanks.