Final checkout procedure was kinda flakey, wanted me to sign in but wouldn't offer up a way to recall my account name/email address
I used my password for atlex.com, what you insisted was my existing password for my email address even though this is now itsupplies.com, and it was rejected. So now I have to use a different email address and create a new password. Phooey. Why is it so hard to spend money??
Ordering is always easy with IT Supplies, the items are always in stock, prices are competitive and the product is delivered quickly! How much more can you ask for?
It was very time consuming to go through your catalog to find the items I was looking for. I found it to be frustrating
Navigating the checkout had me going back to select something I missed, a few times. Each time, it dropped some of my info. (I've been spoiled by B&H and Amazon.)
When searching for the "1.25" Simply Elegant Gallery Wrap Bars 10" - 20 Pack" or other type of wrap bar, you still have to scroll through a massive list and find the exact product, regardless of whether you typed it in the size you are interested in. Just a small thing that annoys me when ordering multiple sizes. Overall, great products for a great price!
Ink has gone up in price since I last purchased from Atlex. Shipping is too expensive, I am forced to go to Amazon. Something I would rather not do but your pricing is no longer attractive even with the .49 cent discount. A shame.
your search box has a symbol to search , however it doesn't work. I finally figured out to type enter on the key board.
Shopping with IT Suppiies has always been a pleasure. Shipping is always fast and quality of items ordered superior at best prices.
Inadequate (non-existent) info on rebate when ordering, failure to respond to follow-up email, failure to recognize a password that I know was accurate, really lousy experience overall.
I have spent 45 minutes+ going from field to field trying to place an order. I have been your customer for 10 years or so. This is the worst experience on your website I have ever had.
Website reorder easy to use with saved purchaser information. Will come back to order again.
Your new website has always been, slow, cumbersome and still is, not a joy to use.
I get constant interruptions from your competitor websites.
IT Supplies saves my business every time I realize I need paper and ink cartridges for my on-demand poster business! Fast and no mistakes!
Good, wish could get some credit points for ordering so many inks. Like a total card you could add to to maybe get a free ink after so many buys.
Only certain browser will work with your website. This has limitations.
I am using a Mac with OS 10.6.8 - The Safari browser is probably not compatible with your web site. I also use Chrome. Using a newer Mac there is no problem.
Search engine for products could be improved - took several entries to find my products - but it's ok. I wish you had a guest option so customers wouldn't need to make an account - everybody now has HUNDREDS of passwords to keep track of.... kind of ridiculous....
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