Italo JewelryReviews 544

I have been dealing with italo for over a month on a purchase i made that if I hadn't been checking, I would have never known that my purchase was list in transit. After approximately 15 or more emails, of which maybe 5 were answered via a scripted email, I was told that they would be shipping me what I like to call a replacement. For free, which is a joke because my original purchase was over the amount that qualifies for free shipping. They have yet to respond to my inquiries regarding when this second shipment will be sent. Now I received a fedex bill for 10.62 from Homeland security to a place called triple eagle. All I am asking for is a resolution. I work hard for my money and wanted to treat myself, since in all honesty, their jewelry is very pretty and somewhat affordable.

After purchasing a beautiful ring from Italo Jewelry, it arrived but was too snug. This despite my using a professional jeweler's sizing tool before selecting the size. I reached out to the Company by email, told them how much I liked the ring, but needed to have it sent in a size 8, versus the 7.5 I ordered. I sent 3 emails to the Company before they responded. And when they responded, they ignored my request for the specific address where I could return the 'too-snug' ring. They did advise me I could keep the ring that didn't fit, if I would pay another $60 for the replacement ring, and another $20 in shipping charges. NO. The worst? I actually looked at the reviews on their website before I placed my order. Their site declares 99% of reviews are 4 and 5 stars. That seemed impressive. Until I tried to post my own review (spent far too much trying) and have discovered there is NO WAY to post a review. I feel certain this is by deliberate design on the part of Italo. And I'm also feeling it is quite possible the reviews which ARE on their website are either highly manipulated or non-authentic. Shame on you Italo!

Bought a sapphire necklace and ring. Hated them immediately upon receipt. Tried to return and got other offers instead. Finally received return instructions. Returned both. No refund. They have had items intact in boxes in which they came and no refund yet. BEWARE!

Be aware this company ships from China and they never give you a date when you should receive your order. I placed an order on 11/08/2024 and today is 12/15/2024 and my order is still in transit in Chicago and I live in Florida. I hope I still receive my order. I will never order again because it takes too much time to receive. I will come back to update my review when I finally receive my order and if I receive it.

I placed an order on November 11th and after ordering it I saw on the tracking that it wasn't going to be delivered because they didn't pay correct postage for it. Then they tell me I will get a full refund that should have been $109.95 and they only are refunding me $76.96. This is unreal. They are taking out shipping for an item they didn't even pay correct shipping for. I am trying to get back in touch and no one is answering. STAY FAR AWAY FROM THIS PLACE!

Ordered 3 beautiful rings. At first it was accidently delivered to the wrong address but upon notifying Italo customer service they sent me a replacement. When the order arrived they were even more beautiful. Also lovely gift packaging as well, but the quality and craftmanship of the rings are beyond exquisite. Really am happy with my purchase. 2 out of 3 were supposed to be gifts I ended up keeping them all! All three are so pretty I often cannot decide which one to wear. Perfect for any occasion but especially holidays. Top shelf customer service from Italo Jewelry. Such class, courtesy and professionalism, very responsive, very helpful. Will definitely be ordering more from Italo! Wholeheartedly recommend to all.

C/S agents don't call back or they hang up on you because they don't speak English very well. Don't understand your issue

I ordered two rings and needed to return one because of the fit. I was only reimbursed a portion of my cost because I had a discount on the original purchase and they would not honor that. Instead, they subtracted a smaller discount from the ring I kept. Never ever again! And the ring is only silver plated, not real silver.

I ordered earrings for my daughter to wear on Christmas Eve on November 17. It is now December 20th and they have not been delivered. When I attempted to use Italo's website tracking function, it claims not to recognize their own tracking number - that they sent to me via email. You can't reach them by phone. The live chat operator just tells you they're in transit with no detail. According to the website delivery was to take place in 8-10 days. SCAM

I had trouble with every order with this operation. Its basically a bate and switch deal. Customer service is a joke they try to put you thru all kinds of hoops to get your money back. And forget about trying to return a order they will try to offer you a bunch oh B.S.

I was looking at the site, put something in my cart to see discount, reviews & shipping costs. Before I finished the site submitted and charged me to pay-pal. I don't use PayPal and I was just looking. I have written 25 times, called 3 times and am being ignored. My bank is looking into fraud.

If you order anything then quickly change your mind, even earlier according to THEIR policy, or doesn't matter. Ordered something late at night and decided not to. Quickly emailed them to cancel. They respond weekdays very early in the morning EST. They didn't respond for over 24 hours later. Then told me they intercepted the shipment which was a total lie because my order shipped anyway. They didn't wait for me to answer back. I followed their policy and still got screwed. Then they took almost a month to refund.

DONT DO BUSINESS WITH THESE PEOPLE!

The rings I received looked very nice, but I thought the stones were too big for my taste so I decided to return them and choose another style. I returned the rings at my own cost and tracked the packed so i knew it had been received. After two weeks of waiting (after the package I returned had been received) I asked when the replacement order was shipped. They had not yet shipped my order. I asked for a refund after waitng another period of time (after many emails) and finally threatened to dispute the transaction with Visa they finally gave me a refund but not the full amount. I will never order from here again no matter how beautiful their rings appear.

Elegant Fancy ring Beyond expectations! Very happy to have bought it. Find a perfect ring in exact price. Quality is also awesome. Product gets my recommendation for sure."

I pay extra for shipping (3-4 business days), however orders take too long in processing stage without status updates given, even when being requested a week or more after the order has been placed. As this continues to happen, I'll no longer purchase from this company in the future. I don't know of anyone who pays their money for a product, okay with being ignored by a merchant.

They falsely advertise their silver is real 925 silver. It's not. The authenticity certificates are also fake. If you've ever bought from them before, I suggest you look at your authenticity certificate and email the company that's specified on it.

I purchased my wife 3 different rings, the first time she wore one of them 2 blue stones fell out. When we read the warranty there was a 1 year warranty on the product. After contacting customer service we were told it would cost $ 35. In order to replace the ring. Stay away from this company and its product. Sincerely a Very disappointed and X customer

We placed the order from Italo for our wedding bands. They also added a beautiful gift, a set of crystal ear rings. The customer service was fantastic. All questions answered and emails replied too. When they arrived they were packaged beautifully and in stunning wee boxes. Would definitely recommend

The rings get 3 stars. Defiantly order a size or 2 larger than you normally wear. Especially if you don't like them snug. I wear a 7. Ordered 7 1/4 and it's tighter than my 7. They come from CHINA NOT CALIFORNIA! You can verify that with paypal. I don't know why customers are saying the delivery is quick it took over 20 days to get my rings. And customer service isn't any help. The Rings look more eccentric online. Had it not taken so long I would order from them again. I would return the Rings for larger sizes but it just took too long. And I'm afraid it will start causing yet another problem.