Italo Jewelry

I ordered earrings for my daughter to wear on Christmas Eve on November 17. It is now December 20th and they have not been delivered. When I attempted to use Italo's website tracking function, it claims not to recognize their own tracking number - that they sent to me via email. You can't reach them by phone. The live chat operator just tells you they're in transit with no detail. According to the website delivery was to take place in 8-10 days. SCAM

Ich habe bereits das dritte Mal bei Italo bestellt. Das erste Mal war ich verwundert als nach über drei Wochen immer noch keine Bestellung da war, ich schrieb den Kundenservice über Instagram an und mein Schmuck war innerhalb einer Woche mit FedEx da. Da der Schmuck wirklich schön und gut verarbeitet ist habe ich nochmals zwei Bestellungen getätigt. Auch diesmal wieder sehr viel längere Lieferzeit als angegeben. Ich wurde von Mal zu Mal vertröstet und habe fast 5wochen warten müssen, da ich ja kostenlosen Versand gewählt habe hiess es. Diesmal wurde auch nicht mit FedEx sondern mit der Post gesendet. Obwohl ich auch bei meiner ersten Bestellung kostenlosen Versand gewählt habe.
Der Schmuck ist wirklich funkelnd und sehr schön verarbeitet. Leider war mir ein Armband viel zu groß und hat überhaupt nicht meiner bestellten Größe entsprochen. Ich habe von anderen Kunden erfahre, das zwar Garantie und Umtausch angeboten wird aber das es sehr umständlich ist und man die Rücksendung selbst bezahlen muss. So habe ich mich entschieden es beim Juwelier auf eigene Kosten kürzen zu lassen. Sehr ärgerlich wenn man nicht die Größe erhält die man bestellt hat.
Bei einem paar Ohringe fehlt der Verschluss. Hab ihn mit einem anderen den ich habe ersetzt.
Ich habe wirklich bei jeder einzelnen Bestellung mehrere Hundert Dollar bezahlt, und der Schmuck ist auch wirklich sehr schön funkelnd. Aber da darf das eben nicht passieren das ein Verschluss fehlt und man ein viel zu größere Armband erhält. Sehr schade, da ich jetzt nochmal einiges fürs ändern bezahlen muss.

Horrible products. Purchased a bunch at the same. Started noticing green finger. Material of ring fading. Emailed CS. The reply we received was sorry over 1 year, buy a different one and here's a coupon code.

Actual deterioration because around month 6. And never wear them all day straight.

Terrible quality. Terrible cs.

Final thought. If you want a men's ring to last say 4-6 months, minimal wear - invest in this.

Elegant Fancy ring Beyond expectations! Very happy to have bought it. Find a perfect ring in exact price. Quality is also awesome. Product gets my recommendation for sure."

I had trouble with every order with this operation. Its basically a bate and switch deal. Customer service is a joke they try to put you thru all kinds of hoops to get your money back. And forget about trying to return a order they will try to offer you a bunch oh B.S.

I purchased 2 rings from them last 12/23. I had them mailed to where I would be for the holidays, took 2 months 2 get when I got them my niece showed them to me on FaceTime time and they were so cheaply made. They then asked I send it to a different address threatening needed to do so within 7 days of receiving it, since I live in another city my niece sent it back to the address where shipped from in the beginning, (they requested an address in New Jersey that was not a business) now they say never received the merchandise and I do not have a refund, I will constantly be writing bad reviews on these SCAMMERS!

I bought the canary yellow ring… it was not canary as in yellow but more like citrine. Way too dark. Policy is everything is returnable. Unmmm not so easy, on my third request after other offers made to keep or exchange, I still haven't received the return information. Next step is contacting the credit card company for dispute.

Don't waste your money! I agree with other reviews buy from qvc better price way better quality. This company I sent pictures side by side of what they advertise vs what I received and they still won't refund my money. Stay far far away from this company. Product is so bad my 6yr old granddaughter doesn't even want it

If you order anything then quickly change your mind, even earlier according to THEIR policy, or doesn't matter. Ordered something late at night and decided not to. Quickly emailed them to cancel. They respond weekdays very early in the morning EST. They didn't respond for over 24 hours later. Then told me they intercepted the shipment which was a total lie because my order shipped anyway. They didn't wait for me to answer back. I followed their policy and still got screwed. Then they took almost a month to refund.

DONT DO BUSINESS WITH THESE PEOPLE!

Happy at first then less than 2 months a stone fell out and I can't get in touch to exchange it. Agents are never available and they won't respond to my emails! BAD CUSTOMER SERVICE! Not happy I bought ring!

I was looking at the site, put something in my cart to see discount, reviews & shipping costs. Before I finished the site submitted and charged me to pay-pal. I don't use PayPal and I was just looking. I have written 25 times, called 3 times and am being ignored. My bank is looking into fraud.

I purchased a simulated white sapphire engagement ring and ordered a size 5 3/4. The ring was NOT true to size. I took it to a jeweler because it was so loose, and they measured it as almost a 6 1/2, so buyer beware! I like the ring, but have to have it sized down. I won't return it because I honestly wouldn't know what size to exchange it for! So size down if you're going to order from this company. They are a Chinese company too so it took two weeks for my item to arrive- not too bad but I had to contact them for the tracking since the one they emailed me did not work..

I wore this maybe a handful of times and the stones fell out. This is like the 3rd piece of jewelry from here that I had fall apart. I don't wear them all day, or do anything vigorous, that would cause the stones to come loose. Their warranty is not what they lead you to be. They want you to pay the shipping costs for their defected items to get replaced or fixed. Customer service is as bad as their jewelry!

I pay extra for shipping (3-4 business days), however orders take too long in processing stage without status updates given, even when being requested a week or more after the order has been placed. As this continues to happen, I'll no longer purchase from this company in the future. I don't know of anyone who pays their money for a product, okay with being ignored by a merchant.

This is a beautiful ring and it fits great just got it in the mail. I love it. Beautiful ring, just as described, I would definitely recommend

First off this company has a US address, I ordered a 3 piece stacked band for a Christmas gift. I ordered beginning of December and received January 6.1 of the 3 rings were missing I also asked for engraving and paid extra? No Engraving no 3rd ring customer service responds every 3-4 days with no resolve.
This company is located in China! Buyer Beware they suck.

Haven't received order I paid for. They keep sending emails saying they're going to express deliver. Doesn't happen. Over and over. They have my money. I have nothing!

Scam. Beware. Have contacted customer service via email 3 times and called the phone # provided only to hear no one is available. Same with chat. Trying for a week to initiate a return for a refund. Do not order from this company unless you are certain about the item you're ordering. Cheap and looks fake.

Ordered 3 beautiful rings. At first it was accidently delivered to the wrong address but upon notifying Italo customer service they sent me a replacement. When the order arrived they were even more beautiful. Also lovely gift packaging as well, but the quality and craftmanship of the rings are beyond exquisite. Really am happy with my purchase. 2 out of 3 were supposed to be gifts I ended up keeping them all! All three are so pretty I often cannot decide which one to wear. Perfect for any occasion but especially holidays. Top shelf customer service from Italo Jewelry. Such class, courtesy and professionalism, very responsive, very helpful. Will definitely be ordering more from Italo! Wholeheartedly recommend to all.

I order two rings from Italo Jewelry one ring was ok not worth 100.00 they charged.
The other was a piece of crap not made well the prons were misshaped I sent
Photos and they still gave me the run around for months trying to settle this purchase with them. I finally sent the jewelry back and they still wanted more proof. So many ripoffs. Delete their emails save yourself the hassel.

This is my Daughter In Laws wedding set. It was just over $200 for all three rings.
The plating of some sort is coming off the bottom of the bands.
She left messages at customer service and also emailed them. They haven't responded.
SAVE YOUR MONEY!
This is crappy Chinese junk jewelry that's being sold as solid 925 sterling silver.

I would NOT recommend purchasing from this company. If the item does not fit or you don't love it and you want to return it they will provide you the return address. You pay return shipping and then you have to fight w them to get a refund. Numerous calls and emails. They try to wear you down. Located in China. Luckily I paid through PP and they took my side. Be prepared for a drawn out, unnecessary battle.

I placed my order on 5/5/2023 and have been told it will be an additional 10-15 days before I should receive my order. On 5/12/2023 they offered to send a pair of stud earrings to compensate me for the order delay, I agreed to wait additional time and accepted the bonus gift of the earrings, haven't received that either.

For your order #*******, we still need about 5-10 working days for processing. If you still want to wait, we'd like to send you a pair of stud earrings as free gift (which worth $90-$110) and also we'll try our best to ship out your order ASAP. You'll automatically receive a tracking number as soon as your order ships. If you don't want to wait, please contact our customer service for help. Sorry again for any inconvenience that may have caused. Your understanding would be highly appreciated. For any questions, please feel free to contact us.

Very disappointed in the service I've received, won't purchase anything else from them.