iTailor

This is my second time dealing with Itailor.com, first was ok but second time, this time, I ordered 5 shirts and 7 suits. They are 3 sizes too big for me. I've contacted them and they requested photos, I sent them photos, they said they would work out the issue. Its been almost 7 month, I have oversize clothes I cannot wear and no sign of anyone in this company that seems to care. Almost $2300.00 later, im stuck. Don't make the same mistakes i made. Buy local where you can return the items if the fit is not correct.
NEVER AGAIN!

Ordered 2 suits. 1 of them the pants came 4 inches short of what was entered into their site. Rather than send new pants made to the proper measurements. They tried to get me to buy a new pair at 50% off. The owner when he noticed his staff had made a poor judgement, called me from Thailand. He made everything right. Great response to the issue.

Following previous review the owner got in touch and ultimately gave me a refund on the items that did not work out. They once again proposed to make the suit again but as I had no confidence in this a refund was done. Great that they honoured their regard for customer satisfaction but unfortunately it takes a honest but bad review to get them to this stage.

Shortly after posting my review, I got a call from Bob, the owner. He immediately had them redo my shirts and sent them to me. I just received them and they look great.

After the quality of service I got from Bob, and the quick resolution to the issue, I'd probably be ordering from them again

I love the shirts have been getting them for over 10 years can't complement them enough if there is anything not quite right contact them direct and they bend over backwards to help you in any way, the quality of the materials and construction is se ond to none. Thank you for being there.

I have just received my second order from itailor both were brilliant quality at a great price and both were delivered in less than six weeks to the uk. I am already planning my next order and would gladly recommend this service to my best friend...

I will say, the company and its owner worked hard to resolve the issues. I received an expedited replacement for the item that was stuck in transit limbo, and the quality was of course what I have come to expect from iTailor. I will continue to use the site for my suiting needs; here's to hoping this was an isolated issue.

Update: "Bob" the "owner of the company" called and woke me up in the middle of the night promising that my refund would be available in my account first thing this morning and asked me to edit my negative reviews. You know what wasn't available first thing this morning? That's right, my refund.

I used the online tools to take my measurements and then order a completely custom suit. The technology seemed to work fine. When my order was complete, I realized that even with the $100 rush fee the suit would not arrive in time to meet my needs so I immediately cancelled the order through their customer service portal. I received an email stating that the order was cancelled but they have not provided a refund and have been unresponsive to my follow up requests. I would have certainly used their services in the future but not after the theft of funds.

I Have made two purchases of trousers from iTailor so far and will be ordering some jeans next. Cannot speak highly enough of the service received. Quick delivery too.

Picking the right style and detail was simple due to iTailor's well designed website, which functions really well and allows changes to be made quickly and easily. Choosing the right fabric took me a while because there is so much choice, but the site saves your measurements so reordering was pretty quick.

I didn't necessarily expect to get a pair of very well made & perfectly fitting trousers online at a good price, but life is full of surprises!

I ordered my suit February 2 in hopes to get it early for my buddy's Wedding. I went to a seamstress and got measured correctly then proceeded to order "the black" suit for 390$ cad. I double checked all my measurements by following the videos and made any small adjustments or differences. Once I received the suit today I tried it on and the shoulders were too small, the length was too small and the material felt like something from H&M. This suit felt as if I would've bought it from a cheap consignment store. For 390$ I might as well go buy a Hugo boss suit jacket. I am extremely disappointed and now have to spend hundreds of dollars and an expensive suit that feels cheap, just for the wedding. Would not recommend.

I have bought over 30 suits and countless French cuff shirts. Bob a co-owner and their entire support staff specifically including Richie, run a top notch operation. You get to chose your fabrics, pattern and then customized to your body measurements. The products are expertly done and shipped in superior packaging. This is hands down, bar none, the best bang for the buck for your shopping needs - iTailor.com gets a BRAVO ZULU from me. I will continue to shop here for life!

I have just received my 5th pair of shoes from iTailor and they are great. The new lining is superb. One almost gets lost designing items with so many options available. This last pair arrived within 3 weeks of ordering. Good communication as well. I even asked for a modification not listed and they responded with a big "yes we can." Love the quality, color, fit and above all else I love the service.

Best customer service, great quality and value for money
Congratulations to Mr Bob, he displayed excellent customer service and did his very best to alter my suits and shirts... now they fit perfectly.
Itailor made such an effort to correct a sizing mistake (my measurement mistake) that have my loyalty as a customer.
The shirts' fabric feel really nice, the jeans are super comfortable.
I can't wait to order again

Needed some jeans with a slight flare and a 35" leg - couldn't get what I wanted in the right style until I found iTailor, who did them for me exactly as I wanted. Given the chance to design my own jeans I went for very basic and they look really smart. But the best thing is the fit, which is the best ever for any jeans I've had before due to me being able to provide exact measurements and iTailor making the jeans to these measurements.

I ordered the wrong style - straight leg by mistake - but I emailed and they changed it for me. Can't complain at all about the service, nor anything else.

The fabrics and construction of the garments I ordered were of impeccable quality. That is indisputable. However, if you are athletic, muscular or have any unconventional dimension then I highly suggest not going with this vendor or the other large supposedly custom online tailor. I had to constantly repeat my exact measurements, but they were not adhered to. After stating difficulties with the first garment, they were kind enough to reconstruct it. The second garment still has some of the same difficulties as the first. Now, he has refused to even respond to my follow-up emails. If you can buy off the rack and your dimensions are pretty standard, then you can get a very well made garment here for an affordable price no doubt. If you really need something custom because your dimensions are slightly off the norm, which is why I came to this site in the first damn place, I'd advise you to just pony up and get a local tailor because for some reason "truly custom" must have different meanings to different people.
Best of luck to you all.