website thubmnail of IRS.gov
How would you rate IRS.gov?
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New Jersey
1 review
1 helpful vote
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Stimulus info
March 23, 2021

I call IRS like 5times. So this last time I get some info. But the lady started getting rude. I hope the big boss heard our conversation n fire her butt for being rude n hanging up on me. Karma will get her...

Date of experience: March 23, 2021
Arizona
1 review
0 helpful votes
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Crooks
April 6, 2022

IRS is impossible to get a hold of they claim my husband who is a combat veteran owes $57,000 to the government and he only makes $80,000 a year! He fought for this country 6 years in contracted for years in Iraq and Afghan. This country did nothing but hurt our veterans and steal our people's money! And use it for things that our men would never have died for! Many suicide of veterans are caused by the IRS and I hope to God that they feel it in the end I don't want revenge but I know God will have his vengeance in the meantime they don't want to be stopped they will steal the people's money and there is no way to get ahold of them! If you get a person they're going to lie to you! If you get a refund they're going to take it! They are liars and they are thieves and they have no problem doing it! All I know is I'm thankful we still have a god that is bigger than the IRS

Date of experience: April 6, 2022
Georgia
1 review
2 helpful votes
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Amend return delayed
October 16, 2022

Why do they take so long to amend a return, I've been waiting since May and here it is October. I was told that it would be delayed until the week of October 3rd and here it is 2 weeks later. I haven't recieved a call or anything discussing this NEW delay. No way the IRS should be this unprofessional. I can't even get through to the calling system.

Date of experience: October 16, 2022
Colorado
1 review
0 helpful votes
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Stimulus payment
March 26, 2021

Dear IRS, your service is very bad and disappointing. I filed my taxes on February 17th to get my stimulus check deposited and sent on to right account and address. But, it's still been deposited and sent on to the wrong account and address. So, why you put the wrong info on your website? Because of you and your ignorance my family could not get the money and could become homeless due to non payment. We the people pay millions in taxes and you can't get it work but, you make a Covid excuse Everytime and your phone line doesn't even respond to phone calls anymore. So, tell me what we the people should do so, department like yours would do a great job and take care of us. You guys are bad that I don't even have good words for you! It's very very disappointing that people like me have to struggle because of you incompetence and ignorance. I pray to God every day so employees like you would go through the same things that we've been go ng through. Karma will get you, mark my words :(

Date of experience: March 26, 2021
Ohio
1 review
0 helpful votes
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Lazy and sleazy
March 19, 2022

Because of these dumbass idiots i wont be able to pay my rent this month so im now facing eviction. I mean is it that hard to check a tax return and send it to someones $#*!ing bank account!? Leave it up to these idiots to use the pandemic as an excuse to slack off and not do their jobs.

Date of experience: March 19, 2022
Missouri
1 review
1 helpful vote
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Tax refund
March 11, 2020

They are unprofessional they keep telling me that they cant give me any information on my own taxes. They need to be more professional and be able to tell you what is going one especially when it's three week after it was mailed off, it is my money they cant just tell me no and not tell me anything they need to learn to give people the money they are owed and not make people go through h*** to get it!

Date of experience: March 11, 2020
Texas
1 review
0 helpful votes
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I made a payment with a check and it was recorded as an electronic payment and I was charged a bank service fee. I have been on hold with the IRS for 3 hours, when someone answers they "transfer" me to another person only to be hung up on. They recorded my payment incorrectly and charged me for their mistake!

Date of experience: September 22, 2023
Mississippi
1 review
2 helpful votes
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You can never get a live agent. And when you finally get through, they pretend like they cannot hear you. This agency is pitiful, sad, awful, and has lazy and rude workers! Shameful! Pitiful!

Date of experience: January 31, 2024
Georgia
1 review
3 helpful votes
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Head should be fired
April 10, 2021

The worst and most dishonest service in the world. It takes a week for them to answer the phone. When they answer they are completely lost and they pass on the buck to others. They keep the poors people money at this time of need. They are rude and cocky. They take advantage of the pandemic to cover their salaries with our money. Like me and wife. Thanks to pandemic have no jobs, all ready lost our cars, and will be homeless soon. In top, IRS stole our stimulus. And Biden looks the other way.

Date of experience: April 10, 2021
Florida
1 review
0 helpful votes
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Worthles
February 28, 2022

You guys suck! When you want your money, you harass us. When we want ours, you dumb asses cant answer the phone or hang up or transfer. Your the government. You guys are worse than a dump in a toilet. Yeah. I said that! Horrible pieces of Sh*t

Date of experience: February 28, 2022
California
1 review
1 helpful vote
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Makes DMV look like Disneyland. Made even worse since most of the more intelligent, agreeable people went on to IT, leaving all the simple-minded, uneducated, lowlife people to deal with clients directy. Should have signed up for Direct Deposit if I knew I would waste 6 months of my life talking to unprofessional, sub minimum wage mentality plebs giving contradictory information.

"If you're depending on the Government to help you out with a handout, you'll be waiting til you're old and grey, if it even comes" -- Truer words were never spoken.

Date of experience: July 13, 2021
Pennsylvania
1 review
2 helpful votes
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Ridiculous
March 31, 2021

It's funny we're expected to pay our taxes on time but when we file our taxes and they take our money out of our paychecks we have to wait for them to send our money that we worked for while they sit on their butts it must be nice to make money off the blood sweat and tears of the people in this country there should be a demand that they should be open 24/7 until the people's hard-working money is returned to them.It's been about a month or more since we did our taxes and still haven't gotten a returns.

Date of experience: March 31, 2021
Massachusetts
1 review
1 helpful vote
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Waist of time
October 25, 2021

They will lead you to their call center and no one will talk to you. At the time that I'm writing this, I have been on hold for OVER AN TWO HOURS! I have yet to speak to a person after answering all their automated questions and giving them all my information. They are truly no help and a waste of time. And they wonder why so many people don't file taxes.

Date of experience: October 25, 2021
Florida
1 review
0 helpful votes
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Tax return
August 5, 2020

I call to verify my taxes return,,, and IRS only have a machine to answer your question and nobody to answer your question. So I still waiting for my tax return since March 2020. They have the worst system on the hole country,, just because they have to pay you back.

Date of experience: August 5, 2020
New York
1 review
1 helpful vote
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Stimulus checks
April 16, 2020

Just dont get why you all couldn't just let people call they info in now we have a horrible site that dont even work at all people with families and people who dont even have Bill's getting money before us with real responsibilities just never will understand this world

Date of experience: April 16, 2020
Florida
1 review
0 helpful votes
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Never answer
September 10, 2020

Never never never they answer the calls I call the appointment line, wait 1:45 minutes to get a real person, & they proceed to tell me they have to transfer me... to another dpt because i ask to operator if repeat id number and name

Date of experience: September 10, 2020
Georgia
1 review
1 helpful vote
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THIS IS A ZERO STAR RATING. THE IRS ASKED ME EVERY QUESTION UNDER THE SUN TO VERIFY MY IDENTITY SO I CAN GET MY TAX PAYMENTS PROCESSED CORRECTLY AND NOT HANGING IN LIMBO IN THEIR ACCOUNT. ITS BEEN FOUR YEARS AND THEY STILL CAN'T GET THE JOB DONE NOT TO MENTION COMPLETELY RUDE! I LOATHE THE IRS AND THE US GOVT IN GENERAL. COMPLETE IMBICILES THEY HIRE. AND LAAAAAAAAAZY.

Date of experience: March 1, 2024
Washington
2 reviews
4 helpful votes
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I cannot keep funding a criminal organization known as the "government" with my hard earned money, they only represent themselves and other criminals who are well off... If I do pay my taxes then i feel like a criminal for funding the almighty criminal organization. https://www.justsecurity.org/*******/federal-criminal-offenses-and-the-impeachment-of-donald-j-trump/

Date of experience: January 24, 2020
Massachusetts
1 review
1 helpful vote
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F*** you IRS!
August 26, 2021

14 weeks and still no refund. And they can't tell me what's going on with it. I called for 2 weeks at the 7 week mark and finally got threw to someone on the 9th week for them to tell me it's being processed and I can't get any further info till the 10 week mark. So 10 weeks come I call and finally at 12 weeks I talk to someone for them to tell me its being processed and there is nothing more they can tell me. Now I just call 5-10 times a day. I WANT ANSWERS NOW! The f*** are you being paid for. God damn c*** mongrel pieces of $#*!! Give me my f***ing money or help me god you will never get another damn penny from me. I work under the table and go out of my F***ing way to pay your a**es that $#*! is gonna stop now. I'll keep my money from now on. 14 weeks for a damn refund is some stupid $#*!. Get your $#*! together!

Date of experience: August 26, 2021
Poland
3 reviews
23 helpful votes
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What a joke of a government body. Do you need to talk to an IRS agent? Be prepared to wait over an hour to talk to an agent that will just waste your time.

Date of experience: January 14, 2024

Overview

IRS.gov has a rating of 1.5 stars from 288 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with IRS.gov most frequently mention customer service, tax return and stimulus check. IRS.gov ranks 179th among Government sites.

service
120
value
107
shipping
71
returns
77
quality
107
+18