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Ohio
1 review
0 helpful votes
Follow Jeana M.
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Ipsy knows me
April 26, 2022

Ive been with ipsy for almost 2 years. At first it was a hit or miss but as time has went on they hook my bags up! I absolutely recommend ipsy. I love it. And now evry quarter i get to upgrade for the glamx and its totally worth it. For any age female try ipsy tge linger your with them the better your bags get. I even every so often retake the beauty quiz just to play around with what kind or type of products ill receive.

Date of experience: April 26, 2022
New York
1 review
7 helpful votes
Follow Pame H.
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This month bag is the worst of them all. I am tired of getting products that is clearly not worth it. I have becom just a collector of bags. The lipstick shades suck. I have decided I am going to opt out of this mess. See yah on the other side.

Date of experience: December 16, 2015
New Jersey
1 review
11 helpful votes
Follow Janey H.
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I canceled my ipsy after 3 months, never received anything from the quiz I took or brands I selected and I chose numerous brands. Some of it was okay but the rest I just would never use. Love makeup and skincare but I was always recieving nail products. It's a waste of time taking that quiz since you never get anything you were wanting to try.

Date of experience: March 17, 2016
Michigan
1 review
0 helpful votes
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Waste of money
July 19, 2021

I had been subscribed to the regular glam bag for about 5 years. I'm not sure why I didn't canceled sooner. Every month I hoped I'd get something decent, instead I have about 50 eyeshadow samples that are pretty much the same shade. They say they send tachta, fenty, and other high-end brands products. I most youre gonna get is tarte and it cosmetics(maybe once a year at that). Pretty much just get moisturizer and hair masks and stupid eyeshadow samples that you're never gonna use.

Date of experience: July 19, 2021
California
1 review
0 helpful votes
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Such a shame
October 3, 2022

Years ago I signed up for Ipsy and loved it, left it for budget reasons. I resigned up recently and am very disappointed. I have a random fee charged and 2 full amounts charged and NOTHING had arrived. And all there is to ask is a bot that is useless! Canceling asap!

Date of experience: October 3, 2022
Florida
21 reviews
17 helpful votes
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Im not so sure yet
September 2, 2017

Im just getting into makeup and I wanted something that would introduce me to good and high end makeup. I got my first bag In August and I was disappointed. Even my mom said you can take 10 dollars and buy what you acutely want in walmart lol.

Supposedly after leaving reviews they will then be able to personalize my bag for this month. I received a curl cream for my hair, but I don't wear my hair out so thats not something I consider useful. A bottle of nail polish thats vegan but I have tons of nail polish already. Eye shadow that was too dark and blended into my skin. Mascara that wasn't too bad. Over all my favorite was the Mascara because of the brush. Nothing to spectacular.

I took an assessment test for them to match my products but that seemed to be a waste of time if they don't pay attention to it.

Ill see what happens this month, if Im still not wowed Ill be canceling my membership.

Date of experience: September 2, 2017
New York
1 review
45 helpful votes
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Yall are ridiculous
June 29, 2015

So I have yet to sign up for an ipsy bag which is why I came here to see the reviews. First of all let's think a little here people, you're paying $10 a month for a cute makeup bag and 4-5 items of makeup/ beauty products. At a store one of the items would easily be $10. Second you get what you pay for people! It's $10 so if you expect the people who work for ipsy and for the entire company to not have any problems concerning internet glitches and for them to go out of their way, you're just thinking unrealistically about this. Lastly, if they ask you to post something on social media to get off the waiting list why wouldn't you do it? You people really need to use your head, there's this thing called settings and all you have to do is change who can see certain posts. ITS THAT SIMPLE PEOPLE I PROMISE. So stop complaining about something that is literally $10 a month, you honestly have no room to complain

Date of experience: June 29, 2015
Texas
1 review
0 helpful votes
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Scam
July 31, 2021

Don't order ipsy there a scam they do nothing but take your money they have no customer service number they owe me a bunch of money for stuff I never recive a $#*!ing scam not worth it go to boxicharm

Date of experience: July 31, 2021
California
1 review
0 helpful votes
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I deleted my account 4 years ago. I got a notification that my password was compromised. So I thought I would just log in and delete my billing info just in case. HOWEVER, once I logged in I got an immediate notice that they had billed me for the next month cycle. When I tried to cancel it they said they couldn't do that. WHY NOT? I didn't even select anything to purchase, how are you charging me for something I didn't even ask for!?

What's more, they hide your billing information from you now. You can't delete your card once it's entered in.

Whats even MORE: I had to report this as a fraudulent charge to my bank and freeze my card because even though I canceled my membership, the account continued to say that it was ACTIVE after "canceling" it. So it would have kept repeating charges monthly.

There's literally NO WAY TO CANCEL. DO NOT PUT YOUR CARD INFO ON THIS SITE.

Date of experience: April 15, 2024
Canada
1 review
0 helpful votes
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I have enjoyed Ipsy for the most part, besides the few times I have received concealer that is meant for a woman of colour and I am nowhere NEAR that shade... it's a little annoying for stuff like that. I want to be able to at least try the products, but if you send me the wrong colours, I can't. About 6 months ago, might have been even more than that I changed my preferences to no lipsticks, and no tools/brushes. I receive a brush almost every bag and I used to like it, but I have waaaayyy too many now. In the last 6-8 months I have received a lipstick and eye shadow brush EVERY MONTH. They clearly do not pay attention to your preferences.

Date of experience: July 5, 2018
Oklahoma
1 review
16 helpful votes
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Unhappy ispy customer
April 16, 2015

Ipsy does not send requested shades or colors from individual profiles. I requested darker lipsticks and I keep getting these ugly shades of pale pink or orange light colors. I requested eyeliners and I keep getting face masks and lotions. You do not refer back to what your customers are asking for.

Date of experience: April 16, 2015
Nevada
1 review
9 helpful votes
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I didn't received my third package reached out to the company because i was moving told them not to charge my acct again. I ended up paying for 3 shipments I never received. Company policy? No refunds

Date of experience: October 18, 2016
Kaila B. ipsy Rep
over a year old

Hi Estella, so sorry to hear this! While refunds are against our terms of service, we're always happy to issue a free replacement to your new address in the event that you don't receive your Glam Bag. If your case hasn't been resolved yet, we'd be happy to help! Just contact support@ipsy.com.

Illinois
1 review
18 helpful votes
Follow Alley R.
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Would not waste your time ordering one of these bags. I recently quit my job & go to the bank to withdraw money and what i'm over drafted? From who you might ask? IPSY! BILLED WHEN UNSUBSCRIBED! & Also they refused to pay my -35$ overdraft fee & will only return the $10 if i mail back the package. Boy what a bunch of A**holes! Will NEVER be buying from that site again nor referring my friends. But i definitely will be telling my friends who use ipsy.

Date of experience: September 21, 2014
Louisiana
2 reviews
14 helpful votes
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Lame
May 29, 2016

I joined ipsy and was put on a wait list. I never heard anything again. I noticed my credit card was charged but I have never received anything from them. I contacted ipsy so they could credit my card back the amount I was charged. I also deleted my profile/subscription. They emailed me back stating they would resend my "glam bag". I again responded to them and told them I already deleted my account, just refund my card. They responded saying they do not do refunds... Well, I never received the product, not even interested in it at this point. I joined almost 2 months ago and have never received anything.
I've never had issues with Birch Box.

Date of experience: May 29, 2016
Oregon
1 review
16 helpful votes
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I canceled my subscription on August11th of 2016. In October I contacted the ipsy help desk because I was still being charged. The email from ipsy confirmed my cancel date and recognized that boxes sent from that time were marked return to sender. They informed me that even though they were aware of my cancellation their policy is no refunds. I explained in my email that after August 11 they were no longer authorized to remove money from my account. They continued to vomit fraud by doing so. My question is... how many of you have canceled your subscription and they continued to take 10.00 out a month. I know I'm not the only one. This company has fraudulent practices and we need to take a stand against it. Please email me at *******@gmail.com. I am contacting a lawyer to begin a class action law suit against fraudulent credit card practices.

Date of experience: November 18, 2016
Kaila B. ipsy Rep
over a year old

Hi Sarah,

We're so sorry to hear you had trouble cancelling! Once your account is cancelled, we do not collect payment for Glam Bags. It seems like the cancellation wasn't finalized successfully on your account, which is why you continued to be billed. It's easy to check your account status at any time, just visit ipsy.com. Click "My Account" and then view your "Subscriptions and Purchases" section. Cancellation is completed through the website, and to confirm you just need to click the confirmation link via email while signed into your ipsy account.

IpsyCare is always happy to help in situations like this! Please contact our support so we can make this right! support@ipsy.com.

North Carolina
1 review
2 helpful votes
Follow Betty H.
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Don't know how they really ship it takes over 12 days to get order that shipped 90 minutes from my town. (Harrisburg NC to Clayton NC) got notice was shipped March 9 this is March 20 have no idea where it is or when I will get it just says in transit supposed to go to USPS for delivery but not there yet. Will definitely cancel after my six months is up.

Date of experience: March 20, 2023
New Jersey
1 review
5 helpful votes
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It's horrible
November 21, 2016

I do not like ipsy. I had it for four months and out of all 4 bags, I only liked ONE product total. They're TINY sizes and the quality just isn't good. Again, I do not like ipsy and I don't recommend it.

Date of experience: November 21, 2016
Kaila B. ipsy Rep
over a year old

Hi Jane,

We're so sorry to hear you weren't satisfied with the samples you received during your subscription. We recently launched a couple new features that will provide more personalized products for you. If you're interested in learning more, please email support@ipsy.com and a representative will be in touch with you!

South Carolina
1 review
3 helpful votes
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Have tried several times to cancel my membership It's as I have to click on the email sent to me to finalize my cancelation but they never send me an email with a link so they keep sending the freaking bags

Date of experience: May 1, 2019
California
1 review
2 helpful votes
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I am pretty happy with the products I receive every month from ipsy. They are pretty aligned with what my preferences are; a lot of brands I dont recognize but some I do and overall good quality still. I actually like when I get things I wouldnt usually choose because I'm so stuck in my ways; I use this service to broaden my makeup pallette a little.

I am very pleased with the customer service (I was helped by Santi). Although it was no fault of theirs really, but some mishap with where I was living, moving, and delaying in shipping, I didnt receive this month's bag. After using the online form to contact customer service, I got a reply back within 24 hours as promised on the site with a new bag promised for my new location!

I was worried about lack of a phone line to contact them but responsive!

Date of experience: January 18, 2019
Arizona
1 review
4 helpful votes
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I LOVE IPSY
April 29, 2016

I started ipsy after I saw what the YouTuber KathleenLights got in her bags. I've never had an issue with ipsy and always get things that I can use (except for one thing, because it's for people that blow dry their hair and I don't blow dry mine). Thanks to ipsy, I now have a complete make up brush collection, a new favorite mascara, and have added more to my make up collection. They send good sized samples, deluxe samples, and full size products. I love that I can review everything and get points to redeem later on. I really don't understand why ipsy is getting sooo many bad reviews. No one I know of (and I know about 10 people that receive ipsy) has ever had any problems.

Date of experience: April 28, 2016

Overview

ipsy has a rating of 1.8 stars from 801 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ipsy most frequently mention customer service, glam bag and credit card. ipsy ranks 100th among Subscription Shopping sites.

service
227
value
225
shipping
223
returns
163
quality
211
This company does not typically respond to reviews
+142