ipsy

Ipsy allows its members to add extra things to their bags (which in my experience adds two weeks shipping time to your bag). You pay for these add-ons at a discounted rate. When I FINALLY received my Ipsy bag, I did not receive the add-on I had specifically selected and waited for. I contacted Ipsy only to be told they had run out. They failed to alert me in the weeks my bag was late as they were scrambling to cover their oversight and couldn't bother to tell their customer who keeps them I business that the item they were anticipating wasn't even going to be shipping to them. Ipsy is a joke.

I have used ipsy for about 6 months now. I took the quiz and it seems like they have given me just about every product that I DONT want. I'm sure they just find what is cheapest and give the good products to the beauty bloggers. I emailed and complained (considering that I am paying for these products, I want to make sure I am getting ones I will use) and they responded and told me sorry but we want you to try new things so you will be getting the same products. Not impressed. I will give them one more month and then probably switch over to birchbox.

Dont go there! Almost six months with no package, charged for the second and didnt receive the first one. I orded in January and now we going june and still nothing. Going back and forth with the worst customer service ever! It is a trap!

I've been looking in my Ipsy app to see if they were gonna charge me for a glam bag this month because I didn't want it, I even canceled my membership. But still got charged $60 $#*!ing dollars when I was on the $13/month plan to try it out. Never wanted the glam bag X just because I couldn't afford it. Apparently, there's no refunds for this but I NEVER accepted anything for this month, always checked to see if it was gonna charge me like I said before. I want my money back and they can take my package back. I literally haven't even gone grocery shopping, lol that was the last bit of money I had.

I'm so annoyed that I had to make an account to write a review. I initially signed up for this in october. It was too late to get the october bag so they sent me the november bag. I liked one out of 5 items, but then the december bag came and I didn't like any of the items. So I immediately cancelled. I even checked my account status to see if it's actually cancelled and it said "unsubscribed" under my name. However, they charged me on january for a new bag even though I was unsubscribed. I checked back and saw that my account was subscribed again. I went ahead and unsubscribed for the second time and went through the same process for cancellation. Let's just hope that they stop charging me

I ordered the July box. A tracking link was available in the app. Almost 25 days later the shipping company said that the package had been delivered and was ready for pickup but never stated where.
I went on the shipping website and no links worked for contact or customer service.
I messaged ipsy customer service and she said she would replace my order but not the items I thought because some weren't available.
A link was sent to "track" my replacement package and the link doesn't work at all and I waited well past the 48 hours they said to before the tracking would be available.
I'm honestly thinking I'm being scammed.

In the quiz I clearly states that my skin was a dark color. I am a black women but Ipsy constantly sends me skin products for white or light skinned women. The hair products are also never for women of color they are only for white women. Ipsy is a fantastic lovely little surprise every month but I really am tired of receiving all of the wrong skin and hair products. The communicaton with Ipsy is also flaws because whenever I review my items or write about Ipsy ignores it.

I signed up for a 12/month bag. Charged 12.00 for April, received that bag end of May.
May 1 I was charged $28.60 then received a bag with three EXACT same items!
June 1 I was charged again $26.80 then received THE SAME THREE ITEMS. I emailed them and got a canned response explaining these were "mystery bags" and sometimes they contain same items because they are "popular " items.
So I cancelled my subscription in June but got charged $28.60 on July 2nd!
Terrible customer service.

Im extremely disappointed, products are cheap & very low quality, they go bad and start smelling old within a week or so, no expiration date.
I canceled my subscription as i started breaking out and getting random rashes on my face & I also have an eye infection from using their products….
Customer service send me gift after canceling lol I couldn't believe what they send, a cheap $#*! smaller blush as if that was gonna help change my mind, bunch of scammers. Save your money!

I subscribed in 2019, as I couldn't find another online customizable cosmetic service. Ipsy responded with an email order confirmation and a promise that I would receive 4-6 products each month, based on my color preferences. Well, what I received in the first 2 shipments they sent me were cheap. 05 - 1oz. SAMPLE sizes. Not the full-sized products they had advertised on social media. Also, my sample lipstick was Red, when I had specified Brown on my profile. And the marketing emails designed to entice you to purchase future makeup collections for the alleged $12, are click-bait that open to individually priced products costing over $30.

Ipsy is terrible. They make you take this no sense quiz and don't send you anything close to your preferences. They also will send you the same products just different brands and different colors. I have no idea hif many times I told them I don't want makeup brushes and they just keep sending them or shades that are no where near my skin tone. They are fast to charge your debit card every month though that's for sure. I have had at least 6 of my friends cancel and I am canceling next. DO NOT GO WITH IPSY you are better of going to the makeup stores and asking for a sample for free.

My august bag shipped on the 16th. Its September 2nd and still havent received it. This happens way too often. I had 13 items total because I always purchase lots of add-ons... none of those arrived either. I turned in points for an eyeshadow pallette, that hasn't arrived. I ordered extra items from their shop and those just showed up today before the subscription bag (really?) I'm probably going to just begin skipping bags just to give myself a break from these annoyances and if this happens again I will cancel. There are other subscriptions out there that I'm sure would appreciate my money.

I use to love this company, unfortunately they have went extremely down hill. I paided for a January bag and did not receive it they said they sold out. They still tried to charge me for a February bag even though I am not getting my January bag. This company will try everything to get get more and more money from you for products that a mediocre at best. Shame!

I did a review of the Glambag Plus a month ago which I would like to revise. Ipsy finally sent my bag, albeit a month late. They also gave me a refund for my trouble, which I wasn't expecting and even though I deserved it I really appreciated it. So now my opinion of them has changed, SLIGHTLY. I still won't do business with them anymore, but I am not as angry as before. The products in the Glambag Plus are VERY NICE I calculated the value of my bag to be $131.00. That's not bad for a $25.00 subscription box. Still it's not worth the trouble to me. I'd rather just go online and order what I want and in a week or less my products are in my mailbox. Plus I can return anything I don't like. Done and done.

I ordered their product on oct. 7, it's been stuck with shipping since the 18th, as of the 2nd of November they would be charging me for a second glam bag, however the first has not yet arrived.
Attempts to rectify have been exhausting with responses from either a bot or a very uncaring representative. You get a repetitive scripted reply and any type of resolution has proven to be imposible.

Ipsy was great, until it wasn't. If you had a question, or a shipment went missing, or HEAVEN FORBID you wanted to cancel your membership, there is NO customer service to help with any of it. The only phone number you can find is out of service and they make it so you can't ever get ahold of a real person. The worst part of the whole experience was trying to cancel after mine and my sister's memberships got messed up. They kept sending her refreshments instead of Ipsy and since we could never get ahold of anyone, we couldn't ever get it fixed. So, we decided to cancel the membership. Little did we know that would prove even MORE difficult! It's a whole runaround and we got charged for months after we thought we'd finally figured out how to cancel.