ipsy

I ordered a Mac makeup primer about a month ago. I was never given a tracking number or any update on my package other than shipped. I waited for over 2 weeks till I checked again and it said delivered. I never received my package. I wrote customer service and they were anything BUT helpful. They refuse to refund you or do anything other than auto respond. They basically stole 25 dollars from me. I canceled my glam bag and will never be using Ipsy again.

DO not go there with this company! If I could give a zero I would. Simply because they charged me $110 and I didn't authorize it. A year after my first purchase, they automatically renewed. I haven't heard a single word from them in one year and then I see my credit card has a charge on it for $110. I had bought this as a gift for my mom for one year. She told me she didn't like it several months ago but ipsy is so hard to contact that I tried to reach them but couldn't. Even now I'm disputing the charge through my bank because ipsy doesn't have a phone number lol what a joke of a company!

I was so excited when I signed up for Ipsy, i carefully designed my profile and provided all the information required, I even purchased a full-size add-on to be sent with my glam bag. I waited eagerly for my first bag to arrive... it never did. After many attempts at contacting Ipsy's nearly useless customer service, they re-shipped my order. I finally received my bag an entire month later- without the full-size add-on I purchased. (Not to mention my disappointment with the glam bag itself- the products are way smaller than they look online and I expected better quality). Now I'm trying to contact customer service AGAIN to figure out why I paid over $20 for a non-existent add-on. On top of all of this, I just previewed my May glam bag (second month of my subscription) and they're sending me the EXACT same highlighter that was in the April bag. Cool.

Ipsy is a mediocre, misleading company and there's no question I'm canceling my subscription (let's hope I even can).

I have received 8 bags. I only use one product on a regular basis. It's as if IPSY hasn't taken my profile or my reviews seriously. Pale and matte lip colour (I want bold and I HATE matte!) and boring eye shadow/liners, as well. Still, I receive the same boring products. I would NEVER refer a friend.

Its May 5th and I have yet to receive my April shipment. It's been 'en route' to a dhl distribution center since April 20th, that's 15 days. Ridiculous and I just emailed them and they could take 3 days to get back to me. If it doesn't get resolved in 10 business days I will cancel my membership and I'll just stick to boxycharm

Even though I have tried multiple times to cancel my monthly subscription to this company. They choose to ignore it and choose to bill me every month and then make it impossible to contact them about your complaint. They choose to ignore their customers and steal their money. Subscriber beware!
C. Hutch

I'm old/new to ipsy witch means I use to have it long ago. Never had this many problems! A simple mistake tunes into K os. Since last 2 months all I wanted was to pause a bag of my 2. There's a plus and a regular 10 dollar one for ppl that don't kno. So I really wish they would get a real 1800 number to talk to a human bc emails are terrible! They canceled my order charged me 2 times and this month told me I can't pause bc of my cancel that "they" did. They charged me again and its not even my fault! Bottom line all I was trying to do in the month was pause one little bag 2 months ago. And now it 3 months later of crazy ness. And Emails I am going to cancel. And all I get are same samples and one that are bad colors, stuff for face I don't use. That's why I pause. Can't blame me for not wanting. Or if I don't use them! I don't want to waist the money;!

Ipsy, use to be amazing. I subscribed for 3 years! This year the changed who they partner for shipping. Since changing to DHL, they have lost two of my glam bags and I'm lucky if I get my package by the end of the month.

Ipsy use to allow you to pick one item in your glam bag. Not anymore! Your stuck with what they choose for you based on your profile- which- they completely ignore.

I wouldn't recommend Ipsy. Not after the changes. They use to be amazing.

I have waiting so long for a bag and shipping said one deliver date and then never came in.
Trying to reach someone at ipsy is a nightmare. Also being new i had no idea when it came to pick my products. Once I realized maybe I did it wrong, I was unable to change it and trying to reach someone on
Instagram or by the the ipsy bot msg didn't work. Not being able to change what I pick when I wasn't sure what i was doing, made finally my first glam plus bag suck. I would not recommend to anyone until the customer service and shipping gets fix. Also not to happy how quick they charge my card and took the money when you cant even reach a live person or able to get a email with a real response.

My account is cancelled. I get into my account and it says it's cancelled. I have an email that says it's cancelled. But I got a charge in my card for another bag. I. My account says I only had one order so they are not sending anything right now but they charged me. This is a scam.

I am reading the reviews and as far as I'm concerned, we are receiving or will be receiving cosmetics for $10 monthly and usually good things we can use and if not they are definitely good to regift. The simple "free" advertisements we give ipsy by posting to face book or other sites is such a petty thing to complain about. We scratch their back they scratch ours so to speak. We get good deals and they get advertisement. I look forward to receiving my first bag!

I have read a lot about the social media requirement before getting off the waitlist. I refused to subject my information and that of my friends to this service, so I emailed them and told them I didn't appreciate being "wait-listed" as a form of social media blackmail. They responded quickly, removed me from the waitlist promptly and I have been receiving an Ipsy bag for the past 5 months. I love it. I think for 10 bucks it is fun to get and the items are enough to decide if you like something or not. (in most cases.)

Give it a try...